Sam Alexander
London, NW11
3.9/5, 107 reviews
74% recommended
33% lettings valuation accuracy
44% lettings fee satisfaction

“One of the worst agency in London I should say. ......”

Share on :
Mar 11,2011
Minithumbdown
By: 'Me'
Mar 11,2011
3 people found
this helpful
One of the worst agency in London I should say. Asked them to show me a house. They sent me 3 time to the house and never turned up, and when I phoned them, they didn't answer their phone. Avoid as much as you can.
Was this helpful? Yes
By: dman
Apr 20, 2011
The exact same thing is happening to me right now, showed up and no one turned up 3 times so far.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Sam Alexander
220 The Vale
Golders Green,London
Greater London
NW11 8SR
020 8209 2665

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 33% 44% £720 £1,560
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 76 16 0 0 0 0 1 12
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“very dodgy firm, they have very devious system to dupe ......”

Share on :
Oct 23,2015
Minithumbdown
By: 'Awaiz'
Oct 23,2015
3 people found
this helpful
very dodgy firm, they have very devious system to dupe people, first they advertise very good property on one of the famous websites, then when you go their to view, they say oh really sorry, property gone but we have another property in the same ...
read full review
Was this helpful? Yes
By: Scammed Tenant
May 25, 2016
View all comments (1)
I hope you got your money back. They scammed me in exactly the same way! The only way to get my money back was to report them to the Property Redress Scheme, but u have to do it before 6 months after you payed. I reported them to trading standards and police...and there is an open criminal investigation as far as i know, and there are many victims that reported them, but these scammers are still allowed to operate.unbelievable! ...

“The guys at Diamond Alexander were really helpful especially Dean ......”

Share on :
Dec 09,2014
Minithumbup
By: 'Lisa76'
Dec 09,2014
0 people found
this helpful
The guys at Diamond Alexander were really helpful especially Dean and Richard. They were great from the moment I registered with them to collecting the keys and moving in. They went the extra mile for me to find my place even showing me a property ...
read full review
Was this helpful? Yes

“Thank for your assistance Gassan, you made my move swift ......”

Share on :
Dec 01,2014
Minithumbup
By: 'Mo71'
Dec 01,2014
0 people found
this helpful
Thank for your assistance Gassan, you made my move swift and painless, you are a star. I will definitely recommend others to you. Thank you once again....
read full review
Was this helpful? Yes

“This company changed name whilst we had dealings with them. ......”

Share on :
Sep 29,2014
Minithumbdown
By: 'Mike & Jane, Staffordshire'
Sep 29,2014
0 people found
this helpful
This company changed name whilst we had dealings with them. Thy are now known as Diamond Alexander of 15A North Pole Road, North Kensington, W10 6QH. I MUST WARN EVERYONE TO AVOID EITHER COMPANY LIKE THE PLAGUE. THEY LIE AND HAVE WASTED OUR TIME & MONEY ...
read full review
What agent could do to change your mind?
Told the truth right from the start
Attached Filesnbsp;
Was this helpful? Yes
By: Mark
Oct 26, 2014
View all comments (2)
Hi I was scammed by Diamond / Sam Alexander and I have Trading Standards supporting me with a full investigation on this case. How did you manage to get these people to refund you? ...

“We also had the misfortune of dealing with Sam Alexander. ......”

Share on :
Sep 08,2014
Minithumbdown
By: 'New to London 2014'
Sep 08,2014
0 people found
this helpful
We also had the misfortune of dealing with Sam Alexander. At first, it was all smiles and politeness, Dean showed the property to us, made some nice offers about fixing the flat "to a high standard" and as we are new to UK we innocently ...
read full review
What agent could do to change your mind?
You can not keep people's money if you have not provided a flat to let. Period. You have to work for it.
Attached Filesnbsp;
Was this helpful? Yes

“I called Sam Alexander Lettings to enquire about some studios ......”

Share on :
Aug 21,2014
Minithumbdown
By: 'Prospective Tenant 57 Roderick Road, NW3'
Aug 21,2014
1 people found
this helpful
I called Sam Alexander Lettings to enquire about some studios in London advertised, and was told there was another coming up available from 20th October at 57 Roderick Road, Belsize Park which was not actually on the market yet. I spoke to Dean Bedford from Sam ...
read full review
Was this helpful? Yes

“After agent gave me an option to view a flat ......”

Share on :
Aug 13,2014
Minithumbdown
By: 'Airida'
Aug 13,2014
1 people found
this helpful
After agent gave me an option to view a flat in Roderick Rd. I've spent all day waiting for his reply with a time as he promised to try arrange it for the same day, which I never received. After he offered me 10am next ...
read full review
Was this helpful? Yes

“Although it took me a couple weeks with Sam Alexander ......”

Share on :
Aug 07,2014
Minithumbup
By: 'Roberto :)'
Aug 07,2014
0 people found
this helpful
Although it took me a couple weeks with Sam Alexander to find a property, when the agents finally helped me fin d the one i wanted it was worth it. all agents have great manners and are well organised. they also make their costumers wants ...
read full review
Was this helpful? Yes

“Was provided with good costumer service and an amazing effort ......”

Share on :
Aug 07,2014
Minithumbup
By: 'georgia pere'
Aug 07,2014
0 people found
this helpful
Was provided with good costumer service and an amazing effort from the agent to find me a property i liked in the limited time i had to find one....
read full review
Was this helpful? Yes

“I rang Sam Alexander looking for a flat and they ......”

Share on :
Aug 06,2014
Minithumbup
By: 'Ricardo'
Aug 06,2014
0 people found
this helpful
I rang Sam Alexander looking for a flat and they immediately gave me my options, I then arranged a viewing the next day and was met on time and shown the property I am now staying at, this was because the agent clearly told me ...
read full review
Was this helpful? Yes

“I saw a lovely apartment Zoopla advertised through Sam Alexander, ......”

Share on :
Jul 24,2014
Minithumbup
By: 'Ellie'
Jul 24,2014
0 people found
this helpful
I saw a lovely apartment Zoopla advertised through Sam Alexander, the same day I gave them a call and was given an appointment promptly. Dean answered all my concerns which eventually led me to take the apartment. I recommend Sam Alexander and will definitely deal ...
read full review
Was this helpful? Yes

“quote from owner over the telephone 'WE OWE OUR TENANTS ......”

Share on :
Jul 21,2014
Minithumbdown
By: 'Anonymous'
Jul 21,2014
1 people found
this helpful
quote from owner over the telephone 'WE OWE OUR TENANTS AROUND 10K, WE'RE JUST MARKET TRADERS...' The most HORRENDOUS letting agent in the world in my opinion. It seems there is absolutely no communication between their team internally and between SA and tenants. We ...
read full review
What agent could do to change your mind?
Just disgusting- I have never been lied to over and over again by any estalishment
Attached Filesnbsp;
Comment on agent fees
They agreed one amount with us and a different amount with the landlady and no communication was had between any party.
Was this helpful? Yes

“They are so unprofessional !!! Got appointment to view a flat ......”

Share on :
Jul 10,2014
Minithumbdown
By: 'agam'
Jul 10,2014
2 people found
this helpful
They are so unprofessional !!! Got appointment to view a flat from this agency and nobody showed up, no one bothered to get in touch with me... when I called the office they said 5 more minutes and of course nobody show up ( I was waiting 30 minutes ) ...
read full review
Was this helpful? Yes

“I strongly recommend you not to work with this agency. ......”

Share on :
Jun 26,2014
Minithumbdown
By: 'Ekaterina'
Jun 26,2014
2 people found
this helpful
I strongly recommend you not to work with this agency. Briefly: I liked the flat which Gassan showed me, it had to be available a month later. I payed the deposit and then faced this: a) Many times during my waiting I called Gassan and ...
read full review
What agent could do to change your mind?
A court and money claim will help them to improve their unprofessional work.
Attached Filesnbsp;
Was this helpful? Yes

“Got appointment to view a flat from this agency on ......”

Share on :
Jun 24,2014
Minithumbdown
By: 'Honey'
Jun 24,2014
2 people found
this helpful
Got appointment to view a flat from this agency on one of the early weekend day. The agent were never turned up for the appointment and I was standing in front of the flat for an hour. There were another person who also had appointment ...
read full review
What agent could do to change your mind?
If you don't do your job professionally, you can't get customers' trust. Without customers' trust, you still carry on your business by giving reasons and excuses, but for how long. Think about your business in future. or ask yourself, are you doing short term business.
Attached Filesnbsp;
Was this helpful? Yes

“This is the 1st time trying to use Sam Alexander ......”

Share on :
Jun 03,2014
Minithumbdown
By: 'jay'
Jun 03,2014
3 people found
this helpful
This is the 1st time trying to use Sam Alexander and it was a complete waste of time and energy. After booking a viewing which included 2 other properties, I travelled into London from Kent which was a waste of money. Waited outside the property for 15 ...
read full review
What agent could do to change your mind?
Turn up to the viewing, or at least if you know you're not going to make it, call your customer and let them know in good time. Don't make people have to repeatedly call you back. If you say I'm going to get back to you in a couple of minutes, it should be a couple of minutes.
Attached Filesnbsp;
Was this helpful? Yes

“Very helpful agent, first property was a bit small but ......”

Share on :
May 22,2014
Minithumbup
By: 'Katja'
May 22,2014
1 people found
this helpful
Very helpful agent, first property was a bit small but Dean quickly arranged for me to see another which was what I was looking for....
read full review
Was this helpful? Yes

“I had just landed a job in camden so was ......”

Share on :
May 20,2014
Minithumbup
By: 'Greg'
May 20,2014
0 people found
this helpful
I had just landed a job in camden so was looking to move near to work, I saw a lovely studio on Zoopla advertised through Sam Alexander,the same day I gave them a call and went for a viewing in the evening, I was ...
read full review
Was this helpful? Yes

“This is the 2nd time I try to view a ......”

Share on :
May 15,2014
Minithumbdown
By: 'Very annoyed'
May 15,2014
3 people found
this helpful
This is the 2nd time I try to view a property using Sam Alexander. The first time, 4 days ago, the agent showed up half an hour late pretending he had lost the keys and had to make another batch. No one bothered to get in ...
read full review
What agent could do to change your mind?
The agent should learn to be professional and show up to viewings on time!
Attached Filesnbsp;
Was this helpful? Yes

“Great agency, Murat was excellent throughout the whole process, from ......”

Share on :
Apr 23,2014
Minithumbup
By: 'Anthony b'
Apr 23,2014
0 people found
this helpful
Great agency, Murat was excellent throughout the whole process, from showing me the available properties to collecting the keys. He first showed me around 6 properties in the nw6 area, so I got a feel for what I can get for my budget. He then called ...
read full review
Was this helpful? Yes

“In short: took an appointment, nobody showed up at the ......”

Share on :
Mar 19,2014
Minithumbdown
By: 'ciccio'
Mar 19,2014
2 people found
this helpful
In short: took an appointment, nobody showed up at the property. After calling twice, they said there's been a problem with the keys and that the view was postponed to later the same day. Arrived at the place, the apartment did not match with what ...
read full review
Was this helpful? Yes

“Had a good working relationship with this agent for many ......”

Share on :
Feb 24,2014
Minithumbup
By: 'Nikki'
Feb 24,2014
0 people found
this helpful
Had a good working relationship with this agent for many years. Have let two properties through them and everything has always run smoothly.y my current room is coming to the end of the tenancy and I hope to renew for another year....
read full review
Was this helpful? Yes

“I have recommended this agent as they helped me so ......”

Share on :
Feb 21,2014
Minithumbup
By: 'Kaps'
Feb 21,2014
0 people found
this helpful
I have recommended this agent as they helped me so much and went out of their way to find me a two bed room flat in Wembley. I am quite fussy as my son has dust mite allergies and asthma as well as exzema so ...
read full review
Was this helpful? Yes

“I felt that Alex bent over backwards to help me ......”

Share on :
Feb 17,2014
Minithumbup
By: 'Ms Wong'
Feb 17,2014
1 people found
this helpful
I felt that Alex bent over backwards to help me find my flat. I am single and unemployed and found it very difficult to find anywhere that was accepting housing benefit. Alex helped me and showed me round two flats. The first was unfurnished and ...
read full review
Was this helpful? Yes

“Alex was very professional in helping me to find my ......”

Share on :
Feb 14,2014
Minithumbup
By: 'Kevin O'
Feb 14,2014
1 people found
this helpful
Alex was very professional in helping me to find my house. Unfortunately my experience with estate agents in the past has been unfavourable, however, Alex was both professional and honest through the entire process, and genuinely seemed to have my best interests at heart....
read full review
Was this helpful? Yes

“never had any problems at all. Everything has gone smoothly ......”

Share on :
Feb 13,2014
Minithumbup
By: 'Ricky'
Feb 13,2014
1 people found
this helpful
never had any problems at all. Everything has gone smoothly from first contact. Ghassan was helpfull and kept me informed of properties that would be suitable and with in my price range. Dealt with Alex too but my main point f contact was Ghassan. Found ...
read full review
Was this helpful? Yes

“I strongly adviced for everyone do not pay holding deposit ......”

Share on :
Feb 10,2014
Minithumbdown
By: 'Zoltan Kovacs'
Feb 10,2014
1 people found
this helpful
I strongly adviced for everyone do not pay holding deposit in advance for this agency!! Because me and my wife still waiting almost 2 months to get it back, as they could'nt provide us the agreed flat. They are keep on promising all the time and ...
read full review
What agent could do to change your mind?
Refund our money back, you don't have right to do this.
Attached Filesnbsp;
Was this helpful? Yes
By: sam alexander ltd
Feb 13, 2014
View all comments (1)
you have received your deposit back in full the reason why it took so long is because you want away for Christmas and left us the wrong account details so we had no way to pay you. Sam alexander ltd ...

“I have been a tenant through Sam Alexander for two ......”

Share on :
Feb 05,2014
Minithumbup
By: 'Carol'
Feb 05,2014
2 people found
this helpful
I have been a tenant through Sam Alexander for two and a half years. Have found them to be always helpful. When i first moved in i had a problem with the boiler in the flat and so telephoned alex. Alex popped round and showed ...
read full review
Was this helpful? Yes

“I found the staff to be very friendly and extremely ......”

Share on :
Jan 29,2014
Minithumbup
By: 'Glen'
Jan 29,2014
1 people found
this helpful
I found the staff to be very friendly and extremely helpful. Gassan showed me round no less than 7 different one bedroom flats in the kilburn area. Their communication was good at all times throughout the process of moving in, which always helps as i find ...
read full review
Was this helpful? Yes

“Very impressed with Alex Hambis at this agent. Was a ......”

Share on :
Jan 29,2014
Minithumbup
By: 'Andre'
Jan 29,2014
1 people found
this helpful
Very impressed with Alex Hambis at this agent. Was a great agent and always friendly and helpful with any problem my family had. Would suggest this agent to any one in the future....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Sam Alexander, London NW11 8SR


As Seen On

Find the Best Agent to
Sell or Rent Your Home