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Apr 29,2014
Apr 29,2014
6
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I rented my previous property with Foxtons. Let me first say that all their agent are always very polite, mannered and nice (Michal included).
Unfortunately, when doing business, that is not enough. At the end of the day you need to get things done.
The Landlord of the property I was renting was introduced to me as PROFESSIONAL LANDLORD (Landlord who rents multiple properties through Foxtons). Thus, the property was managed by the landlord and not by Foxtons.
Here I list what some (but not all) the things that happened:
1) I lived in a property which had a leaking from the ceiling for 8 months. The property did not have a buzzer, mail box, and lights in the whole staircases throughout the renting period. Every time I was trying to contact the Landlord by phone or by email he would either not reply to me until I would contact somebody within Foxtons or just say he will get things fixed by end of next week (this for 8 months), which of course never happened.
I had to call the citizen advisors in order to get help. The wrote a detailed review of all the things not compliance with Law and personally contacted the Landlord, who then had to rush in trying to get some of the things done in order not to have legal repercussions;
2) Two months before leaving, I booked the checkout with my Landlord. The day of the checkout he simply did not come and did not even bother to call me. After chasing him, I managed to get his brother to come and check the property;
3) The Landlord run away with my deposit money. He never replied to my emails and/or calls once I left the property. My calls where going straight to answering machine but if I called the Landlord with another number ... his phone would ring. Luckily enough the deposit was protected and I got the full deposit back at the end of April. The Landlord never replied to the deposit company which is now dealing legally with him;
4) I went in the Foxtons branch in Canary Wharf and the branch manager (at that time Dominic Cocklin) seemed to be very touched by the story. Thus, he promised to reimburse me half of the agency fee before leaving Foxtons. I never saw that money as well of course.
After all this, do you think Foxtons stopped dealing with such a person? No, of course, their mere excuse is that the property is not managed by them ... and so they cannot do anything. Hence, you may be the next person who will be dealing with such a Landlord if you choose Foxtons as your letting agency company!!
Absolutely to avoid!
Unfortunately, when doing business, that is not enough. At the end of the day you need to get things done.
The Landlord of the property I was renting was introduced to me as PROFESSIONAL LANDLORD (Landlord who rents multiple properties through Foxtons). Thus, the property was managed by the landlord and not by Foxtons.
Here I list what some (but not all) the things that happened:
1) I lived in a property which had a leaking from the ceiling for 8 months. The property did not have a buzzer, mail box, and lights in the whole staircases throughout the renting period. Every time I was trying to contact the Landlord by phone or by email he would either not reply to me until I would contact somebody within Foxtons or just say he will get things fixed by end of next week (this for 8 months), which of course never happened.
I had to call the citizen advisors in order to get help. The wrote a detailed review of all the things not compliance with Law and personally contacted the Landlord, who then had to rush in trying to get some of the things done in order not to have legal repercussions;
2) Two months before leaving, I booked the checkout with my Landlord. The day of the checkout he simply did not come and did not even bother to call me. After chasing him, I managed to get his brother to come and check the property;
3) The Landlord run away with my deposit money. He never replied to my emails and/or calls once I left the property. My calls where going straight to answering machine but if I called the Landlord with another number ... his phone would ring. Luckily enough the deposit was protected and I got the full deposit back at the end of April. The Landlord never replied to the deposit company which is now dealing legally with him;
4) I went in the Foxtons branch in Canary Wharf and the branch manager (at that time Dominic Cocklin) seemed to be very touched by the story. Thus, he promised to reimburse me half of the agency fee before leaving Foxtons. I never saw that money as well of course.
After all this, do you think Foxtons stopped dealing with such a person? No, of course, their mere excuse is that the property is not managed by them ... and so they cannot do anything. Hence, you may be the next person who will be dealing with such a Landlord if you choose Foxtons as your letting agency company!!
Absolutely to avoid!
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Opening Hours
Address
Foxtons
Unit 2, 20 Canada Square
Canary Wharf,London
Greater London
E14 5NN
020 7133 7777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £346,000 | £760,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 4 | 24 | 17 | 4 | 1 | 5 | 1 | 7 | 5 |
Areas covered
- E14
- E6
- E16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jan 02,2024
Jan 02,2024
0
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Terrible experience with Foxtons Canary Wharf. My letting agent was tony chan who seemed to constantly be on holiday or be unavailable. We had problems right from the start such as no shower head and mould in the shower. Not what you expect when you ...
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Nov 13,2023
Nov 13,2023
0
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Hi have been trying to get a contract for my girlfriend (joining our tenancy) for 6 months, she moved in 4 months ago and still no contract. I have been talking with them for 6 months about it. They reply to my email every 2 to 3 weeks with no ...
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May 06,2023
May 06,2023
0
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Everything up until you move in was amazing! The two letting agents in the process was great help. However, the nightmare only begins after you’ve moved in. The property manager (Jenna) has been the worst I’ve ever had in my 5 years of time ...
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Apr 21,2023
Apr 21,2023
0
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No working hot water for a shower or bath 7 weeks in and counting.
We rented a flat 0n a short term basis from the Canary Wharf office. Numerous defects from the start , including faulty electrics (no EICR) . The worst was a broken heating and hot ...
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Nov 18,2022
Nov 18,2022
0
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Miss Chantelle Mehni has always provided very helpful, kind and effective assistnce for our purchasement of flat. We think she is the one of the best sales negitiators....
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Oct 31,2022
Oct 31,2022
0
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Rebecca Wilden...she is an Angel for my family. She is such a really helpful girl and so kind. Just because of her I found one of the best options at the very tight market. She is continually touch with me and my family to ...
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Oct 14,2022
Oct 14,2022
0
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I had a worst experience :(
Foxtons may be one of the best but I might meet with the worst sales team in E14 London. They got tones of attitude, unprofessionalism and seem playing mind games with a buyer which is disappointing. Initial discussion with Courtnee ...
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Jun 22,2022
Jun 22,2022
0
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It was my pleasure to finally do successful business with Foxtons lettings manager
Ketan Sudra and his team specially Karolis Sadauskas.
After 20 viewings - the highest among all estate agents - I got three offers, then accepted one which matched my requirements apart from the ...
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Jan 31,2022
Jan 31,2022
0
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Where should I start? Last year we rent a house with them and we regret it. Our ceiling went down all over our living room and that is not even the worst part. The worst part is they did not even check the safety of ...
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Dec 09,2021
Dec 09,2021
1
people found
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this helpful
I will highly recommend that Foxtons train their property managers on how to carry out their day to day activities. The only time they are efficient, is when you are ready to pay rent and deposit. Once that is done the managers vanish into oblivion. ...
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Aug 21,2021
Aug 21,2021
1
people found
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this helpful
Called multiple times a day for a week, made appointments on their website, through Zoopla, sent emails, called the business mobile and office numbers of multiple people given to me from head office which I was put through to every time because no one would ...
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Jun 21,2021
Jun 21,2021
0
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Met with Foxtons representative Sihame on Saturday. It was her day off, but she came in anyway and spent 3 hours showing us nine properties. Impeccable organisation and great viewings (and great company). Fantastic job Sihame- thank you!...
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May 18,2021
May 18,2021
0
people found
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This was my first time moving out to live alone and there were a lot of basic things that I needed guidance with.. Olivia Knight- I can't thank you enough for your patience, kindness, efficiency and thoroughness ! Your energy was infectious and it got me ...
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May 14,2021
May 14,2021
2
people found
this helpful
this helpful
Please read the experience that I had suffered from.
First, Rachel was our sale agent and she never replies to the message even she was online. There were so many problems in the property since I moved in. We supposed to move in on the 11...
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Apr 30,2021
Apr 30,2021
0
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I just want to say a big thank you to Aisha. I can not praise highly enough the professionalism, dedication and excellent customer service Aisha has provided to me during the letting process. She should go very far in her chosen profession. I could only ...
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Apr 15,2021
Apr 15,2021
0
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Just like to say a big thank you to Olivia Knight from the canary wharf branch who was an angel. Nothing was too much for her, she showed professionalism at the highest level. She made my move perfect. 100% efficiency, 10/10 effort. Thank you Olivia...
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Feb 25,2020
Feb 25,2020
1
people found
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this helpful
Even a one star is generous.I have several properties unfortunately I ended using Foxtons on one and level of service is a nightmare.you can never speak to people who are responsible for your property as they are always in meetings and promises are ...
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Jul 26,2018
Jul 26,2018
8
people found
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The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - ...
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Jan 19,2018
Jan 19,2018
4
people found
this helpful
this helpful
Money pinching system, nothing to do with staff. Tenant decided to leave 10 days earlier (after the annual renewal passed), The Foxtons already received their full commission fees in full, but they just could not let got the 10 days go (which they do not deserve)! Greedy ...
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Comment on agent fees
Avoid if you can! Go for cheaper alternatives like Purplebricks or similar, try to avoid that scum!
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Mar 18,2016
Mar 18,2016
0
people found
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I would like to thank Anjanee for her time and efforts in showing me flat which actually were suitable to my needs and requirements. All required information, assistance was provided quickly. Very helpful, always smiling and want to find a great property for you as ...
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Mar 15,2016
Mar 15,2016
0
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Highly professional estate agent service. Would especially recommend our main contact Tom Alison for excellent customer service - great market knowledge, very friendly, attentive, tailored to our requirements, hard working, honest and enthusiastic....
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Feb 12,2016
Feb 12,2016
4
people found
this helpful
this helpful
Does not respect clients and talks to them with superiority attitude as if he is arguing with someone on the street. I will never rent through Foxtons again and will make sure nobody around me does. Everything has been fine with this agency until I ...
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Comment on agent fees
Fees were fine
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Sep 26,2015
Sep 26,2015
2
people found
this helpful
this helpful
Awful attitude and bullying behaviour led me to retract from a sale. Rang me incessantly on Friday when I'd told them I'd appoint a conveyancing co on Monday. If that's how they behave at the start I can do without the stress that their behaviour ...
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Jul 10,2015
Jul 10,2015
0
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I wanted to tell you about Michal. I am sure you know what an exceptional employee he is - organised, reliable, honest, articulate - all the good stuff you should get with an exemplary estate agent.
But what I wanted to tell you about is ...
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Feb 09,2015
Feb 09,2015
0
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I would just like to extend my feedback to say how refreshing it was to be looked after so well by Jack Holding at the Earlsfield branch. We have dealt with a great deal of estate agents on our property search over the past year ...
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Feb 05,2015
Feb 05,2015
0
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Completely professional, attentive and hard working throughout.
Played a key role in the successful purchase of my new home.
Would certainly recommend....
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Jan 22,2015
Jan 22,2015
0
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Nice properties & very professional company.
Dealt with Tom Alison from Canary Wharf branch and he was always very professional, friendly & efficient. Never felt as I was pushed for something I didn't like, which was great!...
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Sep 11,2014
Sep 11,2014
3
people found
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this helpful
I contacted Foxton's as I was looking to let a house in the area of Canary Wharf. I was approached by Asim who was always very friendly (but then again he is a salesman). After some conversation and the usual matching process, all was in ...
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What agent could do to change your mind?
From the abovementioned description, I would have appreciated to have been contacted. This falls in the general rule of wanting normal customer service, not even above the average, but normal.Attached Filesnbsp;
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Jun 02,2014
Jun 02,2014
4
people found
this helpful
this helpful
Very poor customer service and professionalism. I would never use them again, and definitely I would not recommend them. Once you sign a contract with them, any further question you may have will rarely be answered. They let people in and out of your property (...
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May 16,2014
May 16,2014
0
people found
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I used Danielle Brookes to rent in Greenwich.
At first I was reluctant to use Foxtons after having bad experiences in the past, but after meeting Danielle and her helping us to find our perfect home it changed my opinion of the company completely!
Firstly ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:01 PM 11/05/2017 by Daisy Mason
Sorry to hear you had bad experience with your rental property. However, I kind of understand Foxtons (BTW I do not work for them) in this situation. If the property was not managed by Foxtons they could not do anything regarding organising necessary repairs in your property as it was the landlord who was responsible for that. As far as the deposit is concerned the landlord should have protected your deposit and registered it in one of the recognised deposit protection schemes. If the landlord had not protected your deposit, and moreover run away with the money, you can claim it back up to 3 times the amount of deposit you paid. I understand your frustration but again Foxtons was not responsible for your deposit. It was the landlord's responsibility. Hope it helps. Good luck.