50% sales valuation accuracy
75% sales fee satisfaction
67% lettings valuation accuracy
75% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Apr 28,2014
Apr 28,2014
4
people found
this helpful
this helpful
By far my worst experience of renting a property. Rettie & Co are a complete joke. It is difficult knowing where to begin... On moving into the property initial problems found included a broken washing machine, faulty boiler and all our storage space still filled with junk left by the previous tenants. When we reported that the washing machine was broken we were told 'it's probably more likely that you are not accustomed with how it works yet.' Needless to say, they refused to send out anyone to look at the machine. Next, our boiler finally broke meaning that there was no hot water in the flat. It took Rettie & Co 2 weeks to send someone out to fix it! The office staff couldn't give a damn, you tell them something and you're lucky if they listen to a word of it. This issue was resolved after 4 phone calls and several angry emails! Our latest problem involves the washing machine once more! We have been unable to use it for coming up 5 weeks now and yet again Rettie & Co could not care less. When asked if we would be reimbursed for the inconvenience and extra costs of using laundry services, Rettie & Co dodged the question and other times chose not to respond to our emails or return our calls.
The staff seem to have an issue with consistency and communication. One member will tell you one thing and another something completely different. For example, we were told that it would be appropriate to end our lease by giving confirmation through email (which I thought as strange). Then when I followed this instruction and emailed our end of lease, I was informed by another member of staff that this was not acceptable and must be put in writing!
All I can say is, I am glad to be moving out of the property under Rettie & Co's care and hope the landlord sees sense and opts to move agency!
For anyone interested in a property with this company... Look elsewhere and avoid the unnecessary stress. It is a shame they are so awful as the properties they seem to take care of are of a high standard.
Hope my experience does not stand alone but also helps any one considering any dealings with this company.
The staff seem to have an issue with consistency and communication. One member will tell you one thing and another something completely different. For example, we were told that it would be appropriate to end our lease by giving confirmation through email (which I thought as strange). Then when I followed this instruction and emailed our end of lease, I was informed by another member of staff that this was not acceptable and must be put in writing!
All I can say is, I am glad to be moving out of the property under Rettie & Co's care and hope the landlord sees sense and opts to move agency!
For anyone interested in a property with this company... Look elsewhere and avoid the unnecessary stress. It is a shame they are so awful as the properties they seem to take care of are of a high standard.
Hope my experience does not stand alone but also helps any one considering any dealings with this company.
What agent could do to change your mind?
I would not even consider any future dealings with this company. There is absolutely no way of swaying my opinion on them.Attached Filesnbsp;
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Latest Reviews
21st Jun 2016
reviewed by 'ggra'
22nd Oct 2014
reviewed by 'Park'
28th Apr 2014
reviewed by 'Scunnered'
27th Oct 2013
reviewed by 'Gullion'
Opening Hours
Address
Rettie & Co
147 Bath Street
Glasgow
City of Glasgow
G2 4SQ
0141 248 4160
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 75% | £0 | £0 |
| Lettings | 67% | 75% | £275 | £2,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jun 21,2016
Jun 21,2016
0
people found
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this helpful
Fantastically friendly, helpful and professional, always been prompt to assist me in any way she can and has made sure that any issues are taken care of quickly....
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Jun 22, 2016
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Thank you so much for taking the time to give us your very kind feedback, it is greatly appreciated! ...
Jun 16,2016
Jun 16,2016
0
people found
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Karen has and continues to provide a professional and responsive service throughout, from introduction to finding a rentee, always helpful and positive....
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Comment on agent fees
Good
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Jun 16, 2016
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On behalf of Karen, thank you so much for taking the time to write your kind review - we will be sure to pass it on! ...
Jun 15,2016
Jun 15,2016
0
people found
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The staff are always very courteous, helpful and accommodating. The service provided is efficient, timely and we feel very confident that our interests are taken care of. We feel secure in the knowledge that we do not have to concern ourselves with any aspect of ...
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Comment on agent fees
As far as we are aware the rates are comparable and fair.
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Jun 16, 2016
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Dear Linda, thank you so much for your kind review. It is great to hear and I will be sure to pass on to Grace and her team! ...
Oct 22,2014
Oct 22,2014
1
people found
this helpful
this helpful
Contacted Rettie to view a property in the £3000PCM range. Impossible to arrange a viewing and agent never returned phone calls. Level of service very poor.
Ultimately went elsewhere....
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What agent could do to change your mind?
Contact usAttached Filesnbsp;
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Apr 28,2014
Apr 28,2014
4
people found
this helpful
this helpful
By far my worst experience of renting a property. Rettie & Co are a complete joke. It is difficult knowing where to begin... On moving into the property initial problems found included a broken washing machine, faulty boiler and all our storage space still filled with ...
read full review
read full review
What agent could do to change your mind?
I would not even consider any future dealings with this company. There is absolutely no way of swaying my opinion on them.Attached Filesnbsp;
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Oct 27,2013
Oct 27,2013
0
people found
this helpful
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Was cheated roughly £700 by this company through a twisted deposit scam. Absolutely disgusting human beings. Do not trust anything as they will screw you when you leave their residence....
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Sep 20,2013
Sep 20,2013
0
people found
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We have been interested in buying a property marketed by Retties. Nightmare! The property questionnaire is a joke, full of untruths (mostly to the disadvantage of the seller, unwitting fool)! Impossible to get an answer to an email. Makes me feel they are trying to ...
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Sep 14,2012
Sep 14,2012
4
people found
this helpful
this helpful
The estate agent Maria Ponte, advised us to reduce our selling price by 50,000 she assured us by doing this
We wouldstir up a bidding frenzy in her experience we should achieve a respectable 280,000
What then happened was we had an offer given for 200,000 which she ...
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What agent could do to change your mind?
She could have been honest and not tried to get a sale at any price She should look at her attitude towards her clients and worked for us not against Us, we were vulnerable, and ended up accepting a very poor deal, but you beta yhen agents got their money.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
