0% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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2024
allAgents People Awards
“Turtlehomes provide incredible value for money, especially compared to traditional ......”
Apr 24,2014
Apr 24,2014
0
people found
this helpful
this helpful
Turtlehomes provide incredible value for money, especially compared to traditional agents. The only difference I found was that I had to conduct my own viewings. The service I received from Richard & Yasmin was professional, courteous & prompt; they advised in how to market my property & negotiated the sale price up, despite this making no difference to their fee. I will use them again and have already recommended them.
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Latest Reviews
28th Dec 2016
reviewed by 'Sean'
25th Sep 2014
reviewed by 'Turtle'
28th May 2014
reviewed by 'Paul'
11th Mar 2014
reviewed by 'Claire'
Opening Hours
Address
turtlehomes.co.uk
17 Brunel Court, Stephenson Drive, Waterwells Business Park
,Quedgeley
Gloucestershire
GL2 2AL
01452 726421
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £167,890 | £250,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 9 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dec 28,2016
Dec 28,2016
1
people found
this helpful
this helpful
Don't waste your money I will not pay up front again got my money and they don't care spend a bit more money and go with someone else...
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Sep 25,2014
Sep 25,2014
1
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Whilst the agent arranged the viewing time efficiently and very quickly i expected some form of verbal communication after visiting the property, However; this did not happen and i felt that i should contact the owner personally, I do not feel that it is my ...
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What agent could do to change your mind?
Verbal communication would have helped and then I could have discussed a reduced price with him.Attached Filesnbsp;
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Oct 23, 2014
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(1)
Thanks you for your comment. As part of our standard procedure we contact all potential purchasers by email following every viewing. This is so that we can provide relevant feedback to our vendors, and to potentially arrange a second viewing or discuss the possibility of making an offer. We conducted extensive customer research and found that most people prefer to be contacted this way as they found phone calls to be too intrusive. As a result of your comments we have actually changed our pr ...
May 28,2014
May 28,2014
0
people found
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this helpful
This was my first experience of an online agent having done things the traditional way before, however at a price of under £500 I was prepared to give things a go. Communication was excellent via phone and email and a local photographer came round within a ...
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“Turtlehomes provide incredible value for money, especially compared to traditional ......”
Apr 24,2014
Apr 24,2014
0
people found
this helpful
this helpful
Turtlehomes provide incredible value for money, especially compared to traditional agents. The only difference I found was that I had to conduct my own viewings. The service I received from Richard & Yasmin was professional, courteous & prompt; they advised in how to market my property & negotiated ...
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Mar 11,2014
Mar 11,2014
0
people found
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Turtle homes have been fantastic.
The decision to sell our home through an online company was a little daunting initially but the fees charged by other estate agents were very high and we didn't feel like any of the estate agents really cared about us ...
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Feb 04,2014
Feb 04,2014
0
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I initially spoke to Richard Tuck for advice on which package to choose for my advertising, he was very approachable and efficient but I felt no pressure to act immediately. Once I did decide on which package was right for me the whole process was ...
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Jan 29,2014
Jan 29,2014
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Turtle presented our listing beautifully and we got a buyer very quickly. Richard helped with all the niggles along the way and always returned our calls promptly. This company really does go the extra mile. Highly recommended....
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Nov 27,2013
Nov 27,2013
0
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I have to say it was a massive pleasure to work with Turtle homes for the sale of our house.
Selling your home without the backing of a high street agent initially seems a bit daunting, however the extortionate costs and their style of business ...
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Nov 27,2013
Nov 27,2013
0
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From the outset the information and procedure was made very clear and in very simple terms and I was talked through the process from start to finish and this made a huge difference to the whole procedure- in a word Fantastic. I have recommended them ...
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Nov 15,2013
Nov 15,2013
0
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I looked at several online agents and decided that Turtle Homes was the best as it was 'fuss free' and I could send my own pictures and write my own descriptions. It also happened to be the cheapest. Richard and his team forwarded enquiries via ...
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Sep 12,2013
Sep 12,2013
0
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Would highly recommend turtle homes. Iif you are looking for a cheaper solution to general high st estate agents then Richard tuck is your man. Dealt with anything I ask of him and the property was presented very well on rightmove. Would recommend to anyone ....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At turtlehomes.co.uk online estate agents we aim to provide the highest possible standard of service. However we recognise that we do sometimes make mistakes or get things wrong. This is why we have a complaints procedure.
If you have a problem, please discuss this with one of our staff. Our aim is to deal with your problem sympathetically, fairly and quickly.
If you feel the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will; of course, depend on the nature of the complaint.
If the Branch Manager does not resolve the matter to your satisfaction, you should write, fully explaining the nature of your concern and with reference to any related documents, to:
Mr Kevin Harvey, turtlehomes.co.uk Online Estate Agents, 1E Worcester Street, Gloucester. GL1 3AJ.
Upon receipt of this we will:
• Acknowledge your letter within 3 working days.
• We will then carry out our internal investigations and respond to you within 15 working days.
If you are not satisfied with the outcome of our investigation and the response to your complaint, you can request that this is reviewed again by replying to:
Mr Kevin Harvey, turtlehomes.co.uk Online Estate Agents, IE Worcester Street, Gloucester. GL1 3AJ.
Your letter should state why you are still dissatisfied and what further action you wish turtlehomes.co.uk to take to fully resolve your complaint. Following the review, we will respond, within 15 working days, with our final decision.
If you are still not satisfied with our final decision, you will have the right to refer the matter to The Property Ombudsman within 6 months from the date of our final response letter, or you may lose that right. Details of this right will be provided with our final response. The Property Ombudsman address is:
The Property Ombudsman
Milford House
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306
You can be assured that we treat all complaints very seriously and we will conduct a full review of the issue(s) raised.
Last updated at 1:18 PM 29/10/2014 by Richard Tuck
If you have a problem, please discuss this with one of our staff. Our aim is to deal with your problem sympathetically, fairly and quickly.
If you feel the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will; of course, depend on the nature of the complaint.
If the Branch Manager does not resolve the matter to your satisfaction, you should write, fully explaining the nature of your concern and with reference to any related documents, to:
Mr Kevin Harvey, turtlehomes.co.uk Online Estate Agents, 1E Worcester Street, Gloucester. GL1 3AJ.
Upon receipt of this we will:
• Acknowledge your letter within 3 working days.
• We will then carry out our internal investigations and respond to you within 15 working days.
If you are not satisfied with the outcome of our investigation and the response to your complaint, you can request that this is reviewed again by replying to:
Mr Kevin Harvey, turtlehomes.co.uk Online Estate Agents, IE Worcester Street, Gloucester. GL1 3AJ.
Your letter should state why you are still dissatisfied and what further action you wish turtlehomes.co.uk to take to fully resolve your complaint. Following the review, we will respond, within 15 working days, with our final decision.
If you are still not satisfied with our final decision, you will have the right to refer the matter to The Property Ombudsman within 6 months from the date of our final response letter, or you may lose that right. Details of this right will be provided with our final response. The Property Ombudsman address is:
The Property Ombudsman
Milford House
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306
You can be assured that we treat all complaints very seriously and we will conduct a full review of the issue(s) raised.
Awards won by turtlehomes.co.uk, Quedgeley GL2 2AL
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