Totally professional. Worth every penny. If they said they would do something they did. Before our house was put on the market, they advised us and having taken that advice, we sold within days of the house going up for sale. They negotiated on our behalf. The St.Ives staff worked as a team and every colleague dovetailed into the sale of our house. Their information database proved invaluable and was always kept up to date which meant every time we visited the branch, we were kept abreast of developments within the chain and crucially were able to pass that information to other professionals dealing with the other parties in the chain.