87% lettings valuation accuracy
73% lettings fee satisfaction
Apr 18,2014
Apr 18,2014
5
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Not quite sure where to start with this review, as I have never felt the need to write a bad review.
As a letting agent myself, I have never had the displeasure of dealing with such a rude and unpleasant agent.
I was in a tenancy with a friend, when my circumstances changed, I gave the landlord over 8 weeks notice out of courtesy, as well as my housemate, in order for her to find someone else to move in with her. I also informed Lewis Phipps with 6 weeks written notice that I would be vacating and the landlord was in agreement.
My Housemate did find a friend to move in with her when I vacated, and Mr Phipps was informed of this. To all my emails I sent, his response was a either a one line response to state I would not be released from the tenancy until a new tenancy had started or its contradicted his previous email sent. Legally this is total rubbish, as the tenancy we were then in was on a periodic (month by month) and therefore, should one tenant wish to end the tenancy this can be enforced by just one tenant handing in notice to end the tenancy. When I did call to speak to him he was rude, abrupt and when asked questions he could not answer, which resulted in the phone being put down on me.
As I knew both the tenants that would be carrying on a Tenancy at the property, I did not argue the fact, as I knew they would work with me. I arranged for the landlord to inspect the property and collect my keys 4 days before I was due to vacate as I had already moved out. The landlord was very pleased with the way we had kept the property, and confirmed he would not want to retain any of my deposit.
The following day when the new Tenancy for the new tenants was due to start I was informed he was awaiting the references back for the new tenant and then he would return my deposit. As an agent myself I know that all references would need to be verified before a new tenancy to start, bearing in mind he had 6 weeks to arrange for this to be done. The following day I called to see if references were back, to which I was then told he would need a signed agreement before releasing my deposit. The new tenant was now living in the property, and the agent had not yet sent out a tenancy agreement. Therefore no signed agreement and no money paid. When the tenant tried to call no one in the office could take payment from her as Lewis was not in the office. I decided to call my landlord and he would chase for me. I had a call from both landlord and Lewis Phipps to say it would be sorted by the end of the week. This was a Wednesday. I called on the Friday and Lewis Phipps asked for my account details to return the deposit to, which I gave to him, and was told it would be a couple of days. Monday afternoon I checked my account and no funds had been received. I called Lewis and was told he still did not have a signed agreement. I spoke to both the tenants and they stated they had not received a Tenancy agreement to sign till the Saturday ( 5 days after the start of the tenancy ). Finally they sent back the signed agreement to Lewis Phipps on Wednesday. Which I followed up with him, to be told it would need to passed to his accounts although when asked how it would be paid, he said he didn't know! I eventually got my deposit back after chasing daily.
As an agent myself I would strongly advise any prospective landlords or tenants to avoid this agency, as they are unprofessional, misleading and extremely rude.
As a letting agent myself, I have never had the displeasure of dealing with such a rude and unpleasant agent.
I was in a tenancy with a friend, when my circumstances changed, I gave the landlord over 8 weeks notice out of courtesy, as well as my housemate, in order for her to find someone else to move in with her. I also informed Lewis Phipps with 6 weeks written notice that I would be vacating and the landlord was in agreement.
My Housemate did find a friend to move in with her when I vacated, and Mr Phipps was informed of this. To all my emails I sent, his response was a either a one line response to state I would not be released from the tenancy until a new tenancy had started or its contradicted his previous email sent. Legally this is total rubbish, as the tenancy we were then in was on a periodic (month by month) and therefore, should one tenant wish to end the tenancy this can be enforced by just one tenant handing in notice to end the tenancy. When I did call to speak to him he was rude, abrupt and when asked questions he could not answer, which resulted in the phone being put down on me.
As I knew both the tenants that would be carrying on a Tenancy at the property, I did not argue the fact, as I knew they would work with me. I arranged for the landlord to inspect the property and collect my keys 4 days before I was due to vacate as I had already moved out. The landlord was very pleased with the way we had kept the property, and confirmed he would not want to retain any of my deposit.
The following day when the new Tenancy for the new tenants was due to start I was informed he was awaiting the references back for the new tenant and then he would return my deposit. As an agent myself I know that all references would need to be verified before a new tenancy to start, bearing in mind he had 6 weeks to arrange for this to be done. The following day I called to see if references were back, to which I was then told he would need a signed agreement before releasing my deposit. The new tenant was now living in the property, and the agent had not yet sent out a tenancy agreement. Therefore no signed agreement and no money paid. When the tenant tried to call no one in the office could take payment from her as Lewis was not in the office. I decided to call my landlord and he would chase for me. I had a call from both landlord and Lewis Phipps to say it would be sorted by the end of the week. This was a Wednesday. I called on the Friday and Lewis Phipps asked for my account details to return the deposit to, which I gave to him, and was told it would be a couple of days. Monday afternoon I checked my account and no funds had been received. I called Lewis and was told he still did not have a signed agreement. I spoke to both the tenants and they stated they had not received a Tenancy agreement to sign till the Saturday ( 5 days after the start of the tenancy ). Finally they sent back the signed agreement to Lewis Phipps on Wednesday. Which I followed up with him, to be told it would need to passed to his accounts although when asked how it would be paid, he said he didn't know! I eventually got my deposit back after chasing daily.
As an agent myself I would strongly advise any prospective landlords or tenants to avoid this agency, as they are unprofessional, misleading and extremely rude.
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Opening Hours
Address
Lewis Phipps Lettings and Management
Nelson House, 15 Barlow Moor Road
Didsbury,Manchester
Greater Manchester
M20 6TN
0161 448 2121
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 87% | 73% | £500 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 23 | 1 | 9 | 10 | 0 | 0 | 0 | 0 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 17,2021
Mar 17,2021
0
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We are soon to be moving out of the house we have been renting for the past 14 months. Lewis Phipps entered the house, without our permission, to take pictures and a video to upload online to advertise the house for new tenants. They didn't even ...
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Dec 29,2020
Dec 29,2020
0
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Just want to thank the team for another year of great support letting my flats in Didsbury. This year we had virtually 100% occupancy thanks to the efforts of Lewis, Michelle and the team...
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Dec 11,2020
Dec 11,2020
0
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Lewis and his team provided a first class service. They found me a tenant within 2 weeks, and within a further week all checks and paperwork was complete and the tenants were in my property. The whole process went very smoothly. I was provided with great ...
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Nov 16,2020
Nov 16,2020
0
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I have just moved into a lovely terraced house in the centre of Didsbury village and cannot thank Louise enough for sorting everything out I wanted. especially the extra furniture I needed at short notice.
Excellent service, would highly recommend them...
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Nov 16,2020
Nov 16,2020
0
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Michelle has just let my apartment for me for a third time, very impressed with the quick turn around during these strange times and the video viewings and inventories are a great idea. Highly recommended...
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Mar 16,2020
Mar 16,2020
0
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Booked a viewing day a property went up, we weren't offered a choice of viewings so took the one given. Turned up to be told agent couldn't get admittance as had broken key in lock but would contact us all next week to rearrange. Followed ...
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Jan 17,2020
Jan 17,2020
0
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I've used Lewis and his team for over 20 years and apart from being scrupulously honest, trustworthy and reliable, I have always found that his advice on letting and managing the properties I own, to be really informative and helpful....
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Jan 16,2020
Jan 16,2020
0
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Can’t fault them. Definitely better than other firms I’ve used in the past. Decent property and service was pretty good too...
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Jun 16,2019
Jun 16,2019
1
people found
this helpful
this helpful
Absolute crook , avoid at all costs , hes rude ,arrogant and a theif ! Dont know how he has avoided a jail sentence !...
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Comment on agent fees
Extortionate !
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Apr 08,2019
Apr 08,2019
0
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this helpful
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Great customer service from all the team at the Didsbury Branch including the service repair people. Always helpful and a pleasure to deal with. Would recommend Lewis Phipps....
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Comment on agent fees
no-one likes agent fees
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Dec 20,2018
Dec 20,2018
3
people found
this helpful
this helpful
Awful dishonest company.
They say they ring you when they never do.
Also they discriminate if you are a different race.
Worst experience with this cheap and they are not even a proffesional company.
They take your money and when you have handed in your ...
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Comment on agent fees
BAD ACTUALLY THE WORST COMPANY I HAVE EVER DEALT WITH.
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Aug 24,2018
Aug 24,2018
2
people found
this helpful
this helpful
Unbelievably unprofessional.
I arranged to view a house and they cancelled at the last minute because they "didn't have the right keys", something which surely they would have known before they wasted my time making an appointment. They promised me they would call me back ...
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Jun 22,2017
Jun 22,2017
1
people found
this helpful
this helpful
I've known Lewis and Michell for about 25 years. I'm a landlord and he looks after a small portfolio for me. LP are well up to speed on current regs, efficent on paying and have good tradesmen. It's a close knit team with a recent new ...
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Comment on agent fees
Fees are in line with the market
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Jun 05,2017
Jun 05,2017
0
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A big thankyou to Lee and Daniel for looking after my house for the last two years while I have been in Australia. Service and communication excellent....
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Comment on agent fees
Competitive all inclusive fees
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Jun 02,2017
Jun 02,2017
1
people found
this helpful
this helpful
Just moved out. Great flat, helpful team. Found me something the same day I called in to the office. Can't say better than that....
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Comment on agent fees
No more or less than anybody elses
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Mar 14,2017
Mar 14,2017
4
people found
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unbelievably unprofessional.
constantly acted as if they were doing me a favour.
booked a viewing, and the agent had no keys.
waited a month to do a viewing, and had to ring everyday, as no one offered any updates.
eventually booked another viewing, and no ...
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Nov 10,2016
Nov 10,2016
0
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Lewis Phipps acted for us between 1998 and 2011 on the letting of around 10 flats in Didsbury. A great service throughout with very few void periods and not one tenant who caused any problems in terms of rent arrears. Having sold the flats we returned to them ...
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Oct 25,2016
Oct 25,2016
0
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Top notch. Really happy with how they managed my flat over the past year. Tenant was totally unreasonable but Lewis dealt with firmly and professionally. Thanks guys...
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Comment on agent fees
Fees fair and reasonable
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Aug 01,2016
Aug 01,2016
1
people found
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Lewis Phipps were refreshingly good to deal with as a tenant. I have had some bad experiences with other agencies when renting before, and so was a bit nervous - but I had no need to be. Right from the start, they were friendly and ...
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Comment on agent fees
Agent's Fees were fairly standard
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Mar 29,2016
Mar 29,2016
6
people found
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I'm not a Lewis Phipps tenant, and never would be given the word-of-mouth reports I've heard.
A friend is in the process of moving out, has done everything by the book, and is now being hassled via email. I've lived in Manchester for 17 years now ...
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Jun 07, 2019
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Went into the shop on Barlow Moor Road this afternoon and was treated with contempt, asked for the entire tenancy up front and expected to shoulder the entire financial burden of their landlords' businesses; what is the point of an agency that cannot properly apportion risk and responsibility?
What benefactor would risk doing business with them? ...
Mar 11,2016
Mar 11,2016
1
people found
this helpful
this helpful
I've used Lewis Phipps as a Flat Agent for many years and would thoroughly recommend him (and all his office staff listed) to any new Landlord and tenant alike.
Everyone in the office is experienced, very knowledgable, honest and very helpful in managing properties and ...
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Mar 07,2016
Mar 07,2016
7
people found
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Possibly the worst experience I have had with lettings agents, and that is saying something. They were rude throughout the process and acted like they were doing me a favour. They constantly got details wrong and were not educated in their profession at all. To ...
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What agent could do to change your mind?
Possibly the most insulting thing was the price of their fees. There is simply no justification for their fees. Utterly disgraceful in today's market and just a clear was to put more money in their own pockets.Attached Filesnbsp;
Comment on agent fees
Possibly the most insulting thing was the price of their fees. There is simply no justification for their fees. Utterly disgraceful in today's market and just a clear was to put more money in their own pockets.
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Feb 26,2015
Feb 26,2015
5
people found
this helpful
this helpful
They seemed okay at first but found out after that they're generally quite a rude estate agents. Not really bothered about the tenants once you're in and you've paid them. Had to chase for outstanding items to be fixed that they had listed on inventory ...
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Dec 01,2014
Dec 01,2014
0
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Lewis Phipps has dealt with my properly for the past ten years during which time they have organised all tenants, including vetting new tenants. They have dealt with everything from safety certificates to cleaning between tenants. The staff in the office keep in touch with ...
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Jul 08,2014
Jul 08,2014
0
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We were delighted with the excellent service and support offered by Lewis and Lee is letting our Didsbury apartment. They offered a top quality service and obtained a choice of three good tenants. They know the area extremely well and could provide a experienced insight ...
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May 21,2014
May 21,2014
0
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Lewis, Michelle, Lee, and Daniel are all fantastic letting agents. They are prompt in all communications and advise us accurately on all aspects of our property. The repairs and renewals that they undertake are done to a high standard, without a high price tag. We ...
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Apr 30,2014
Apr 30,2014
0
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Having rented a property from Lewis Phipps I feel I must share my positive experience. The process from start to finish was a very happy and smooth operation. Lee whom I initially dealt with was very polite, professional and turned up on time for my ...
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Apr 23,2014
Apr 23,2014
0
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This agent was very quick to help during my first visit to Didsbury. The main reason I am giving them such a positive review is because of the speed in which they found me a suitable property. I arrived at the office and within the ...
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Apr 23,2014
Apr 23,2014
0
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Having rented a property from Lewis Phipps I feel I must share my positive experience. The process from start to finish was a very happy and smooth operation. Lee whom I initially dealt with was very polite, professional and turned up on time for my ...
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Apr 23, 2014
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Steve
Thank you for your review
We always look to provide an efficient service for tenants
L A Phipps ...
Apr 22,2014
Apr 22,2014
0
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I don't usually write reviews but I am so pleased with the service I get from Lewis Phipps that I wanted to let others know. Lewis has rented out my one bed flat for years. He has always found good reliable tenants and taken care ...
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Apr 23, 2014
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Thank you for your review
We always look to provide an efficient service for landlords
L A Phipps ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
As you will know if you are a lettig agent all deposits are held in a deposit scheme, which will either be done by the landlord or the agent. In this instance the deposit was held via the landlord in DPS and you were not the lead tenant.
No matter how mant times you call you should know as a letting agent we are not able to refund money we dont hold
LA Phipps