Terribly horrid service by all. Our boiler broke and we called the agency a number of times to get it fixed. Lived with no hot water or heating for 1 month.
Only interested in taking money, and will only ring when there was problem with rent (which we ensured was paid on time.)
Terrible customer service.
Asked for a number of other things to be fixed in the flat and was either promised someone would call (which never happened) or was put on hold for an eternity until we hung up.