“Hall & Benson come and inspect the properties of their occupants ......”
1 Star Review
Apr 17,2014
By:
'Disappointed'
Apr 17,2014
Branch: Belper, 2a King Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE56
Branch: Belper, 2a King Street
Lettings (as a Tenant)
Postcode: DE56
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people found
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Hall & Benson come and inspect the properties of their occupants every couple of months. They let you know via a letter one week before the date they're coming to look round, and if you can't do the date/wont be home you have to let them let themselves in to look around or pay £20 to rearrange it to another date. I think it's terrible as most people wouldnt want a stranger going around their home whilst theyre not there and its very late notice to get time off work in order to be home for it. For our last inspection, my partner called them up after receiving our letter and rearranged the viewing to a later date as we were going to be away. This was all sorted so when we got back from holiday to find a hand written note on some paper on our sofa saying someone had been in to inspect with their own keys we were fuming. They'd completely ignored our request and let themselves into our home and looked around whilst we were there. As it wasnt expected the place was untidy with lots of our clothes, personal belongings etc around the house whilst they came around which I am very uncomfortable with, I am highly lacking in trust of this agency.
What agent could do to change your mind?
The agent should have not gone against our wishes and let themselves into our home unoccupied when it had been agreed that the inspection would have been moved to a later date when we could be there.
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