Me and my boyfriend recently moved out of a property we rented through Steyn Lettings. They are the best letting agent we have ever dealt with and were always friendly and professional.
From the moment we first contacted them to arrange a viewing to receiving our deposit back, in full may I add, they were very helpful and took the time to explain their procedures.
Any maintenance issues reported no matter how big or small were dealt with as quickly as possible and we were kept informed of any updates.
When we advised them that we would be vacating the property they sent a letter confirming our leaving date, final rent and what documentation was required in order for us to receive our deposit back. The letter pretty much reiterates what's in the lease.
I am shocked by some of the reviews I have read about them, especially regarding repair issues. We were advised that any issues needed to be reported to the landlord in the first instance as they may wish to arrange their own tradesmen, this is understandable. On occasions our landlord did ask for quotes which obviously held the repair up (but not for long).
We experienced a couple of issues during the bad weather in Novemeber/Decemeber 2010 and when we contacted the office we were advised that they would do their utmost to get an engineer to us as quickly as possible as a number of tradesmen were off the road due to the adverse weather. To be honest we were surprised that we even got an answer and the staff had got to work as myself and my boyfriend were unable to. Even though they were unable to get an engineer to us as quickly as we hoped we felt they had done their utmost given the circumstances.
In response to the bad reviews if people took the time to read the lease thoroughly and understood that Steyn Lettings are 'the middle men' I don't think that they would have experienced any problems. I'm positive that if you had any queries they would be happy to help (they certainly took the time to answer any queries we had!)
I for one will definitely highly recommend Steyn Lettings as an agent and should I ever have a property that I wish to rent they will be my first port of call!!!