“While I haven't rented from this agency, I recently arranged ......”
2 Star Review
Apr 04,2014
By:
'N'
Apr 04,2014
Branch: Cambridge, 190 Green End Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: CB1
Branch: Cambridge, 190 Green End Road
Lettings (Prospective customer)
Postcode: CB1
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While I haven't rented from this agency, I recently arranged to view a property to rent. The agent sent out to show us around called us 30 minutes before the arranged time to find out 'where we were' and asked if we could come early. We were then left standing outside the property for about fifteen minutes because he couldn't work out how to open the front door! It was absolutely laughable. When eventually we did gain access to the stairs, it turned out he'd not been given the keys to the flat, so we never got to see the property at all.
His response to this? "You'll have to come another day."
When explaining that wasn't possible due to other commitments, he said he could go back to the office to request the correct key and would call us when he was on his way back. An hour passed, then two, then three, so we called back again and the agent informed us they had LOST the keys to the flat. Firstly, thanks very much for letting us know. Secondly, I'm glad this happened before we rented any property from them! I'm very unimpressed at the unprofessional way this was handled, will be telling my friends to avoid this agency too.
In short? This letting agency was about as much use as a chocolate fire guard.
What agent could do to change your mind?
They could be easier to contact, call back when they say they're going to and generally be a little more professional all round. What kind of letting agency LOSES the keys to their properties?? Ludicrous.
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