“Upon our initial enquiry to CMRENT regarding a flat in ......”
2 Star Review
Apr 05,2014
By:
'Andy'
Apr 05,2014
Branch: Braintree, Freeport Office Village
Century Drive
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: CM8
Branch: Braintree, Freeport Office Village
Century Drive
Lettings (Prospective customer)
Postcode: CM8
9
people found
this helpful
Upon our initial enquiry to CMRENT regarding a flat in Witham, I was greeted by an extremely rude lady on the other end of the phone. When I asked whether we could view the flat later than the time she had originally suggested, as I was taking my daughter swimming at that time, she rudely grunted "like when!? We shut at 4!!". Upon asking why she had given that reply, she stated that she was booked up all day and one staff member down, so was very busy. I took her name and declined to take my enquiry any further. The customer service exhibited by this member of staff was appalling, "*"
I wish this was the first instance of poor customer service by CMRENT, however this is just the latest example which prompted me to leave this review. If it's not staff who arrange viewing appointments and then can not gain access to a property, therefore wasting the potential tenants time and money to get to the property, it's staff who take you to view a property and then have no idea about anything you ask them.
It's a shame I have had such a bad experience with them, as they have some decent properties in the area.
9
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