0% lettings valuation accuracy
0% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
“Having undertaken 5 international moves - our experience with Robinson Relocations ......”
Apr 09,2014
Apr 09,2014
2
people found
this helpful
this helpful
Having undertaken 5 international moves - our experience with Robinson Relocations has been the most costly. Like the previous reviewer indicated - Ms. Durkin arrived with a ipad in hand with what can only be described as a scripted performance in which I was asked to watch their company's promo video. She then proceed around my 5 bedroom home, tapping furiously into her ipad and indicating that our household shipment would 'just' fit into a 40 foot container.
To that end, I downside around 10% of our belongings and shipped another 15% back to my home country. Upon arrival of the crew - I was taken aback by their youth - but making no judgement, allowed them to proceed encouraging them to ask me if they had any questions, and reminding them that it should be a tight pack. I had many original boxes laid out next to the appliances to ensure good packing.
On the first day they ran out of packing materials in the early afternoon, on the second day one crew member was out sick and they ran out of tape. On the third day - now quite far behind, I noticed that they were not taking apart furniture where needed and I spotted a couple of my 'original' boxes in the trash. They didn't fill voids with soft furnishings as I instructed, they just wrapped everything as fast as they could. On day two I made comment of my concerns to Tom Johnson who called from their offices. His response was a shut down, stating that all their staff are fully trained. On the final day they had to call in extra helpers who just wrapped everything in sight without thought. The container truck was 4 hours late, and they were loading in the dark. To our shock, they couldn't fit everything into the container. We were left having to pay for an additional shipment - and we had to literally give things away at the 11th hour.
I would not recommend this company - the service they sold on their video; like packing your mattresses in cartons rather than plastic is pure fabrication. When I questioned this with Tom Johnston he said they don't do cartons anymore. The receiving company, unaware of our woes with Robinsons, comment on how poorly the items were packed. Not following conventional international packing standards - cartoon trays should have been put under much of our wood furniture to protect them better. As I unpacked one large box - it contained 12 cereal bowls and a mountain of packing material. The entire pack was anything but 'tight'.
This move was costly because not only did we downside our belongings, pay for shipment of some of our belongs to our home country, but we also had to pay for the 'overage' shipment. Robinsons took no responsibility given the incidents sighted above - in fact, they profited from them!
To that end, I downside around 10% of our belongings and shipped another 15% back to my home country. Upon arrival of the crew - I was taken aback by their youth - but making no judgement, allowed them to proceed encouraging them to ask me if they had any questions, and reminding them that it should be a tight pack. I had many original boxes laid out next to the appliances to ensure good packing.
On the first day they ran out of packing materials in the early afternoon, on the second day one crew member was out sick and they ran out of tape. On the third day - now quite far behind, I noticed that they were not taking apart furniture where needed and I spotted a couple of my 'original' boxes in the trash. They didn't fill voids with soft furnishings as I instructed, they just wrapped everything as fast as they could. On day two I made comment of my concerns to Tom Johnson who called from their offices. His response was a shut down, stating that all their staff are fully trained. On the final day they had to call in extra helpers who just wrapped everything in sight without thought. The container truck was 4 hours late, and they were loading in the dark. To our shock, they couldn't fit everything into the container. We were left having to pay for an additional shipment - and we had to literally give things away at the 11th hour.
I would not recommend this company - the service they sold on their video; like packing your mattresses in cartons rather than plastic is pure fabrication. When I questioned this with Tom Johnston he said they don't do cartons anymore. The receiving company, unaware of our woes with Robinsons, comment on how poorly the items were packed. Not following conventional international packing standards - cartoon trays should have been put under much of our wood furniture to protect them better. As I unpacked one large box - it contained 12 cereal bowls and a mountain of packing material. The entire pack was anything but 'tight'.
This move was costly because not only did we downside our belongings, pay for shipment of some of our belongs to our home country, but we also had to pay for the 'overage' shipment. Robinsons took no responsibility given the incidents sighted above - in fact, they profited from them!
What agent could do to change your mind?
Provide the service which was described during the initial agent visit. Professional and well trained staff. If quoted that the items would fit in a 40 foot container, then customers should not be charge overage. Correct amount packing materials and appropriate for the different types of furniture. Compensation for late trucks, missing staff etc. Should have had daily management visit to ensure the pack was going to schedule and plan. One phone call and not listening to the clients concerns was unprofessional.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Jan 2018
reviewed by 'apj'
14th Nov 2014
reviewed by 'Aiden'
10th Oct 2014
reviewed by 'Diana'
Opening Hours
Address
Robinsons Relocation Ltd
Nuffield Way
Abingdon
Oxfordshire
OX14 1TN
1235552255
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 15,2018
Jan 15,2018
1
people found
this helpful
this helpful
I used Robinsons to relocate from the USA to the UK. They turned this process into an expensive nightmare. After months of preparation their US agents failed to turn up on the scheduled day to move my belongings. Not only did they fail to turn ...
read full review
read full review
Comment on agent fees
Excessive
Was this helpful?
Yes
Yes
Nov 14,2014
Nov 14,2014
2
people found
this helpful
this helpful
We had an excellent experience with Robinsons and we have moved several times to various parts of the world. We have come to trust Robinsons with our move every time since first using them back in the 90's. Our latest move to the USA was ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2014
Oct 10,2014
3
people found
this helpful
this helpful
I used Robinsons for my house removal in Sept 2014 and I have to say they were quite excellent. Whilst they were not the cheapest, the quality of service was excellent and I cannot pick fault with what they have delivered for me. I have used ...
read full review
read full review
Was this helpful?
Yes
Yes
“Having undertaken 5 international moves - our experience with Robinson Relocations ......”
Apr 09,2014
Apr 09,2014
2
people found
this helpful
this helpful
Having undertaken 5 international moves - our experience with Robinson Relocations has been the most costly. Like the previous reviewer indicated - Ms. Durkin arrived with a ipad in hand with what can only be described as a scripted performance in which I was asked to ...
read full review
read full review
What agent could do to change your mind?
Provide the service which was described during the initial agent visit. Professional and well trained staff. If quoted that the items would fit in a 40 foot container, then customers should not be charge overage. Correct amount packing materials and appropriate for the different types of furniture. Compensation for late trucks, missing staff etc. Should have had daily management visit to ensure the pack was going to schedule and plan. One phone call and not listening to the clients concerns was unprofessional.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 07,2014
Feb 07,2014
2
people found
this helpful
this helpful
STAY AWAY FROM ROBINSONS RELOCATION...I had a owe-full experience with Robinsons Relocation. Starting from their Sales Persons visit to receiving my shipment at the destination. I have been a victim of poor and unprofessional service provided by Robinsons Relocation and their partner Writer Relocation.
...
read full review
read full review
What agent could do to change your mind?
The agent should have paid adequate compensation to prove that they provide good customer service and take care of the customersAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
