I was with Omega Lettings for nearly 4 years as a tenant. My experience with them was always good. They were polite to me in person and on the phone. I had a few issues with my flat but nothing major. I was locked out once as I lost my key, it was around 11pm, I was a bit lost as what to do, so I called omega but can't remember who I spoke to but within the hour a nice man came and unlocked my door and let me in. That helped a lot and will always remember that. I'm now with another local agent who are not as good.