“I should mention we have actually used this agent twice, ......”
5 Star Review
Apr 07,2014
By:
'Halo'
Apr 07,2014
Branch: Sawtry, 13 Greenways
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: PE28
Branch: Sawtry, 13 Greenways
Sales (as a Buyer)
Postcode: PE28
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I should mention we have actually used this agent twice, first time for rental and more recently for a house purchase, on both occasions, very impressed with them.
We found Olly Higgins to be very approachable, knowledgeable and personable without being pushy in helping us make the right decisions based on our circumstances, we never felt lost or wondering how things were progressing as communication from Olly was consistent. Olly's colleague Jane also shares these qualities, going the extra mile to show us an upcoming property yet to be advertised. We ended up purchasing it! We felt like we were in safe hands when dealing with both Olly and Jane, can't fault them.
I really wish I could say the same about The Thomas Morris Conveyancing team, but they fell short in terms of communication, it was good up to the point before exchanging contracts for the house we were purchasing, then nothing. In the end we couldn't wait any longer as it would have meant extending our house rental by one month to see house purchase through. We chased up and it turned out that the contracts had been exchanged and everything was good to go, we got the impression had we phoned much earlier we would have completed much earlier, it felt unnecessary to chase this.
In short, estate agents Olly and Jane, brilliant - would recommend them. Further down the line when you're dealing with conveyancing team, don't expect the same standard.
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Many thanks for such a thoughtful review. I have passed on all of your comments to the Partner concerned - we are especially interested in the apparent shortcomings of the conveyancing team and will endeavour to improve. Despite that I thank you for your comments about the sales team at Sawtry and your offer to recommend our services.