94% sales valuation accuracy
97% sales fee satisfaction
Apr 01,2014
Apr 01,2014
1
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this helpful
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Have recently brought our dream house all the hassle was worth it.but what a long trip it has been. Offered on the house first offer declined but was called back within 20 mins to say declined.2nd offer was told no by the estate agent no even going to the vendor so we offered again and it took 3 days to eventually accept the offer.was not updated with this at all i had to chase the estate agent.after offer was accepted that was it didn't hear from mansbridge and Balment for over a week.i tried to ring Emily gruitt but she didnt ring me back.it was very frustrating.then after a week i eventually got a call to say have we got a solicitor.I responded with yes we've had one for a week now,i said do the other side have a solicitor and was told no a week later so almost 2 weeks later we were told they had a solicitor.after that I tried to get hold of Emily and she didn't return my calls this went on for a while.had to speak to the manager Kevin as couldn't get hold of Emily.I explained this to him.had a.surveyor booked was arranged by our financial adviser he rang ma nsbridge to tell them this they responded with no its not booked with them.so fine fair enough so financial adviser rang surveyor to double check on date and was told it was booked they had spoken to mansbridge.rang mansbridge again and they then said that the surveyor was booked for a different date.from the.surveyors report i.hsf questions I had to ask mansbridge spoke to Emily as.she was the one that sold the house.was told by her we need to ask our solicitor these questions.told our solicitor and Emily is meant to be the person to go back to the sellers and ask as this is part of the sale of the house not a legal matter.Emily refused.so our solicitor did it as she knew we were having trouble with Emily.received paperwork for the fixtures and fittings and things we were told were part of the sale wernt....Emily lied.was not told a pit in the garage which is a major safety risk as we have a small child.didn't hear anything from Emily/mansbridge for the length of buying the house.would never use them again.
What agent could do to change your mind?
Answered the phone or replied to messages left on answer phone and with other colleagues.kept us up to date with what was going on.I shouldn't have to chase them.do the job they get paid for.Attached Filesnbsp;
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Apr 04, 2014
Hi thankyou for your comment.we are more than happy to meet,you are welcome round to our new house.do you know our details as don't want to put it on here incase this worldwide.thankyou again Apr 03, 2014
Thank you for taking the time to bring your concerns to my attention. I am at something of a loss as to where to start as, thankfully this is the very first time that I’ve ever had to respond to a negative review of our service. Indeed, if you scroll either up or down on this page, you will see we have never had a negative review before, in fact we have only had lovely feedback from our clients since we were first featured on this review site over three years ago. That, fact must not distract from your frustration and only serves to fuel my determination to do anything within my power to make amends. I guess the best place to start is with a forthright apology. I’m very sorry and I can’t tell you how disappointed I am that our service level has fallen below your expectations and am truly disheartened because , as you can see from the other reviews, we give such a high priority to customer service, in fact, we pride ourselves on it. I have already carried out a full investigation as to the circumstances and would very much appreciate the opportunity to meet you or if preferable, discuss over the telephone my findings of which I think you will be most interested. I would be happy to pop out and see you in your new home, alternatively you are welcome to visit me at either of our Plymouth offices or telephone me on 01752 229292. I very much hope you are settling into your new home and apologise once again for any inconvenience you may have been party to but would once again urge you to call me to enable us to discuss the transaction in a little more detail. Kind regards, Darren Lawson, MNAEA, Managing Director.
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Latest Reviews
26th Jun 2022
reviewed by 'Judith Fry'
17th Nov 2021
reviewed by 'Lyn'
12th Nov 2021
reviewed by 'Susan'
28th Oct 2021
reviewed by 'James'
17th Oct 2021
reviewed by 'Sharon'
Opening Hours
Address
Lawson (Plymouth)
3-5 Woolwell Crescent
Woolwell,Plymouth
Devon
PL6 7RB
01752 791 333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 97% | £33,000 | £16,995,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 1 | 0 | 272 | 7 | 168 | 4 | 7 | 0 |
Areas covered
- PL6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 26,2022
Jun 26,2022
0
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Was very pleased with the first class service received from Lawsons Woolwell Office. Communications and actions were speedy, efficient and friendly. Unfortunately two potential sales fell through before a third eventually completed successfully, but Lawsons staff were quick to react, listened to my wishes and ...
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Nov 17,2021
Nov 17,2021
0
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Brilliant estate agent. They weren’t the ones I sold through but kept in touch with me loads more than my own agent and put them to shame. Brilliant service and nothing too much trouble...
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Nov 12,2021
Nov 12,2021
0
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We picked Lawsons because they gave us confidence right from the start when Kevin came to value our property. They were efficient and helpful. We would highly recommend....
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Oct 28,2021
Oct 28,2021
0
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Lawson’s were great! We were first time buyers and they were informative and helped us without no hesitation, making the move stress free...
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Oct 17,2021
Oct 17,2021
0
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Fantastic team who sold my property in just a couple of days of being put on the market. Friendly and helpful staff - nothing was too much trouble. Thank You!...
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Oct 04,2021
Oct 04,2021
0
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Sold the house in a day. Need I say more.
The advice, service & support was exceptional. From Kevin's original valuation, to the sales team of Emily and Julie, and finally Ann's sales progression, everyone was extremely professional, and they were always there to take your ...
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Sep 22,2021
Sep 22,2021
0
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From start to finish Lawson's have been excellent. Regularly updating us on progress via email and phone calls. Helping with house clearance and solicitors, as it was a private sale and we're not in the area, their recommendations were brilliant.
A professional service with the ...
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Sep 14,2021
Sep 14,2021
0
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This is the fourth time I have used Lawson, on every occasion I have been helped by Emily, she is always very helpful, nothing is to much trouble, and always happy and friendly which helps with the stress of it all, the after sales is ...
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Sep 09,2021
Sep 09,2021
0
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Brillant company, sold mums house it all went through so smoothly and they are all so helpful and friendly, would use Lawsons again when im ready to buy a property....
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Sep 08,2021
Sep 08,2021
0
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Efficient, sensitive, unobtrusive and friendly service from various members of the team, from first viewing through to completion. Would be happy to use them again....
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Aug 27,2021
Aug 27,2021
0
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Excellent agency. Kevin Buckingham was great when I viewed my flat . After I made the offer the team kept me regularly updated . I have no hesitation in recommending Lawsons estate agent and when I decide to sell I will definitely use them. Can't recommend them ...
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Aug 20,2021
Aug 20,2021
0
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Overall a very pleasant experience. All of the staff we dealt with were very pleasant and helpful. Cannot fault anyone individually. My only complaint, and reason for downmarking, is their definition of 'No onward chain' If a purchase cannot complete because the sellers are waiting ...
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Aug 18,2021
Aug 18,2021
0
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We hadn't moved for 13 years and honestly didn't have a clue what we were doing. Tony was excellent from the start whilst Joanne and Ann really helped us near the end. We would highly recommend using Lawson, we were always kept up-to-date and felt like ...
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Jul 01,2021
Jul 01,2021
0
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We have bought and sold with Lawson and each time the service has been very professional.
As they are local they know the area so well unlike some of the Nationals who only care about "targets".
Knowing all the worry is taken from you by ...
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Jun 30,2021
Jun 30,2021
0
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As first time buyers we had no idea what to expect in the buying process. We couldn't have been in better hands! From start to finish we were well informed and in regular contact with Julie and Annie, who offered advice when we needed it. ...
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Jun 30,2021
Jun 30,2021
0
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From meeting Tony for our original valuation through to Ann's help throughout the process we've been more than satisfied. Any issues were dealt with professionally yet with a friendly, genuine way. Queries we had were answered in a timely matter and things we didn't quite ...
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Jun 29,2021
Jun 29,2021
0
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I have found Lawsons extremely helpful and very good at keeping me informed with weekly updates throughout the process. I would use them again...
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Jun 11,2021
Jun 11,2021
0
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Amazing team , efficient and keep you informed all the way . Highly recommend them and the after sales team...
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Jun 10,2021
Jun 10,2021
0
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The whole process was dealt with effectively and efficiently and all contact was friendly and helpful. Emily had a delightful manner and always returned calls promptly. Annie's emails were useful and written in a pleasant easy to understand manner. I would recommended them to anyone ...
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Jun 07,2021
Jun 07,2021
0
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A great experience selling my property. Lawson were a supportive company. They kept my up to date and informed me at each stage of the process....
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Jun 04,2021
Jun 04,2021
0
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COVID moving not for the faint of heart!
We unfortunately had a nightmare time with our moving,
We didn't sell our property with Lawsons but ended up buying from them twice!
We had some chain issues in our lower chain but Lawsons kept us updated ...
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May 22,2021
May 22,2021
0
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We've recently bought a property through Lawson. They were friendly, helpful and proactive throughout the process to help it all go smoothly. They kept us up to date with progress on a regular basis....
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May 20,2021
May 20,2021
0
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Great service from the Lawson team especially Tony and Emily. We sold our property within a week of it going on the market and purchased a property that Lawsons had on their books. Friendly and efficient throughout....
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May 20,2021
May 20,2021
0
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Very impressed with how we were kept up to date on a regular basis without having to chase anyone.
Excellent professional service...
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May 18,2021
May 18,2021
0
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Very satisfactory service. Great communication. Always replied to queries in a timely manor. Very friendly and polite. Professional and easy to approach....
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May 18,2021
May 18,2021
1
people found
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My husband and I met Tony from Lawson's North a couple of years ago but the time was not right for us to sell. Last October, we made contact again and now have almost reached completion, on our property, which will be this Friday. Nothing ...
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May 07,2021
May 07,2021
0
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I received a very good service from Lawson's. Emily was great and the after sales care from Annie has been very good when chasing the chain and updating everyone throughout. Thank you....
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Apr 27,2021
Apr 27,2021
0
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Good, friendly service. Tony was polite and had good local knowledge. Ann kept me updated throughout sale which successfully completed....
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Apr 24,2021
Apr 24,2021
0
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I got to know Emily, Ann & Julie over the highs and lows of purchasing a house, as my first house deal sadly fell through. They were friendly and helpful and did all they could to help the process go more smoothly. I would definitely consider ...
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Apr 15,2021
Apr 15,2021
0
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We sold and bought through the Woolwell office and experienced good communication and service from valuation, viewings, sales and after-sales....
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Ann
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Emily
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Kevin
(89)
Julie Comber
(75)
Katrina
(14)
Sarah
(1)
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Last updated at 9:10 AM 09/01/2019 by allAgents
Best Estate Agent in PL6 
Best Estate Agent in PL6 
