It is unfortunate that I had to use Riverside. They monopolise the whole of Victoria Dock. I had the misfortune of renting through them when I lived in Hull for a shortwhile.
They may be very good with sales but letting dept leaves a lot to be desired. They are extremely poor in communication an you have to send repeated mails and phone calls. When this did not get any reaction out of them I had to threaten them with legal action before they acted upon it.
The arrogance starts right from the receptionist in their swanky office all the way to the top level.
Would not recommend but I know people will not have a choice.