If Carlsberg made the worst estate agents of all time it would be this bunch of money grabbing time wasters.
Their fees are extortionate, there services are terrible, and their viewing system is an absolute joke. They have no customer focus. All they see you as is another bag of money.
If that's what you want from your lettings agent then go ahead choose Romans. If you want a estate agent who wants to look after you, go somewhere else!