0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 26,2014
Mar 26,2014
3
people found
this helpful
this helpful
They did not do credit checks. They sent a Notice to Quit letter telling the tenant she didn't have to move out if she didn't want to - obviously this was against my interests as a Landlord. They gave no advice on the need for insurance. They did not inform me of the condition of my flat (bad), I only found out the true condition when a third party took a look around and told me.
What agent could do to change your mind?
They could have done credit checks - I asked them to do this, but they said, 'oh no, we don't do credit checks' as if there was actually something wrong with doing credit checks; as a person who's been a tenant, I found this incomprehensible, but I stuck with this agent for ages, just because I had no idea about letting agent practices. Also they should have not put things in the NTQ that were against my interests.Attached Filesnbsp;
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May 19, 2017
Asked for advice on buying a property, spent quite a while discussing this over the phone, felt confident to make an offer, Lesley was going to send over fee schedule, she noted closing date, after putting in a Note of Interest on the Property she failed to tell me the property had set a closing date and never bothered sending me her fee schedule despite me chasing this on the phone, completely disinterested despite me going to spend a significant amount of money on a life changing event. Poor service, not interested, quite blunt on the phone, did not follow up on promises made. I went elsewhere. Oct 18, 2016
(cont.) in this case.Neilsons carry out three monthly regular inspections with photographs for all tenancies. The landlord received photographic reports every three months detailing the condition of the property. It should be noted here that the tenant was resident in the property for 4 years and that the appropriate fair wear and tear should be considered accordingly over that course of time. The landlord was provided with continuous photographic inspection reports throughout the tenancy.
Oct 17, 2016
Neilsons Lettings & Property Management Dept reference ALL suitable tenant candidates for all rental properties including credit checking. It is the landlord's responsibility to pay for any referencing fee incurred. The landlord made it quite clear that she was happy for the tenant to stay on at the property if the rent was brought up to date (the tenant failed to make his monthly payment). The correct Notice documentation was served on the tenant to protect the landlords interests in this case.
Neilsons carry out three monthly regular inspections with photographs for all tenancies. The landlord received photographic reports every three months detailing the condition of the property. It should be noted here that the tenant was resident in the property for 4 years and that the appropriate fair wear and tear should be considered accordingly over that course of time. The landlord was provided with continuous photographic inspection reports throughout the tenancy.
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Latest Reviews
22nd Oct 2022
reviewed by 'Stuart Arnott'
27th Nov 2020
reviewed by 'William'
26th Jun 2019
reviewed by 'Jane.'
18th Aug 2018
reviewed by 'Samantha'
Opening Hours
Address
Neilsons
138 St Johns Road
Edinburgh
City of Edinburgh
EH12 8AY
0131 316 4444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 3 | 0 | 3 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 22,2022
Oct 22,2022
0
people found
this helpful
this helpful
Why can't all house sales be like this?
I have bought and sold many times, all south of the border, and often found the processes extremely stressful but your team made it so smooth and easy.
To every single member of staff at Neilsons may ...
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Nov 27,2020
Nov 27,2020
0
people found
this helpful
this helpful
I decided to sell my flat at a very difficult time, just after leaving Covid Lockdown 1. I was impressed by how quick a neighbouring flat was sold through Neilson's so I chose them to sell my place.
From the very start to the end of ...
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Nov 29, 2020
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(1)
Thank you very much for your 5 star review William!
We are delighted to hear that you found your recent sale experience with Neilsons to be impeccable, with warm and friendly staff keeping you up to date at every stage of the process.
Client service is of paramount importance to us so we are so pleased that you found the process with us to be seamless throughout from start (valuation) to finish (conveyancing and conclusion). It was great to see your property receive so much interest in ju ...
Aug 28,2020
Aug 28,2020
0
people found
this helpful
this helpful
Excellent professional, people centred and attention to individual needs made our property purchasing a joy. We do not hesitate to spread the word to everyone we know. Highly recommended!...
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Jun 26,2019
Jun 26,2019
0
people found
this helpful
this helpful
Fabulous service from Steve Spence and all the team at Neilsons Corstorphine Branch. Advice given definitely saved us a few headaches on the purchase of our new home and legal advice regarding selling. Went above and beyond what we expected even contacting us late Friday ...
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Jul 04, 2019
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(1)
Thank you very much for your excellent review of Neilsons Jane. We are delighted to hear that you found us to go above and beyond during your recent sale and purchase. Client service is of paramount importance to us so it is great to read your kind comments. Thanks again for choosing us and recommending us - we look forward to working with you again in the future should you require any further assistance :) ...
Oct 05,2018
Oct 05,2018
1
people found
this helpful
this helpful
It was thanks to Marj's relentless efforts that we got our purchase over the line and on time. We appreaciate the hours she spent on our tricky transaction and her patience and empathy kept us sane!
The service she provided to us was outstanding and ...
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Comment on agent fees
Reasonable
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Jul 04, 2019
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(1)
Thank you for your excellent 5 star review. We are delighted to hear that you found Marj's service and efforts with your purchase to be outstanding. Thanks for choosing Neilsons and we look forward to working with you again in the future, should you require any further assistance :) ...
Aug 18,2018
Aug 18,2018
0
people found
this helpful
this helpful
Neilsons did a really impressive professional job of selling my property from start to finish. I found every member of staff honest with open book policy & open about the process. They never once had a hitch or a delay & made me a lovely profit to ...
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Comment on agent fees
Fees are reasonable- you get what you pay for and Neilsons we’re worth every penny. Plus they didn’t look for any fees up front which helped a lot.
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Aug 20, 2018
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(1)
Thank you very much for your 5 star review Samantha. We are delighted to hear that we sold your property within 16 days at an excellent sales price and that you found us to do a really impressive, professional job of selling the property from start to finish. Great to hear that you found every staff member honest and open and that you never experienced any hitches or delays, impressed by the service from top staff throughout. In addition, we are happy to hear that you were happy with our fees an ...
Mar 26,2014
Mar 26,2014
3
people found
this helpful
this helpful
They did not do credit checks. They sent a Notice to Quit letter telling the tenant she didn't have to move out if she didn't want to - obviously this was against my interests as a Landlord. They gave no advice on the need for ...
read full review
read full review
What agent could do to change your mind?
They could have done credit checks - I asked them to do this, but they said, 'oh no, we don't do credit checks' as if there was actually something wrong with doing credit checks; as a person who's been a tenant, I found this incomprehensible, but I stuck with this agent for ages, just because I had no idea about letting agent practices. Also they should have not put things in the NTQ that were against my interests.Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 19, 2017
View all comments
(3)
Asked for advice on buying a property, spent quite a while discussing this over the phone, felt confident to make an offer, Lesley was going to send over fee schedule, she noted closing date, after putting in a Note of Interest on the Property she failed to tell me the property had set a closing date and never bothered sending me her fee schedule despite me chasing this on the phone, completely disinterested despite me going to spend a significant amount of money on a life changing event. Poor ...
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