0% lettings valuation accuracy
50% lettings fee satisfaction
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Mar 25,2014
Mar 25,2014
0
people found
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Agent postponed viewing by 1hr, with no real explanation. They then arrived 10 mins late, did not acknowledge me in the car park until beckoning with a head nod to the side to enter. Seemed not to know much about property at all & did not talk me round the property. Viewed property 1 wk before needing to move in so on tight time scale. This in mind ....
Whites sent forms for me to complete to incorrect email address, they did not check until eleventh hour & then I was forced to rush sign & fax through 4 days before move in date. Whites failed to point out 5 day credit clearance terms for deposit (I should have noticed this (in the rush) they say) & this caused problems on move in day as I had no other means to pay. 3 days later on the morning before due to move in, Whites phoned to say not all info had been received from the ref agency. In the end I had to spend all that day plus all the following morning, whilst driving a considerable number of miles to move in to the property, on the phone (hands free!) chasing all the information that I had paid Whites a £210 admin fee to manage. Completely inefficient & non caring about the whole incident. I arrived in office to collect keys & Manager was EXTREMELY rude & aggresive when I commented that I was not impressed by their handling of the situation & threatened to not allow me to move in to the property
Thereafter Whites demeanour has been threatening, unhelpful, inconsiderate and lazy. They have not disclosed my rights & are on the verge of bullying. It took me 3 weeks to convince them that they had not given me the correct keys in order to check utility readings & I remain suspicious of their motives. They believe they will be at liberty to access the property with their keys in my absence & refuse to make arrangements to inspect at my convenience around work hrs. They have made what should have been a very exciting experience into a miserable one.
Whites sent forms for me to complete to incorrect email address, they did not check until eleventh hour & then I was forced to rush sign & fax through 4 days before move in date. Whites failed to point out 5 day credit clearance terms for deposit (I should have noticed this (in the rush) they say) & this caused problems on move in day as I had no other means to pay. 3 days later on the morning before due to move in, Whites phoned to say not all info had been received from the ref agency. In the end I had to spend all that day plus all the following morning, whilst driving a considerable number of miles to move in to the property, on the phone (hands free!) chasing all the information that I had paid Whites a £210 admin fee to manage. Completely inefficient & non caring about the whole incident. I arrived in office to collect keys & Manager was EXTREMELY rude & aggresive when I commented that I was not impressed by their handling of the situation & threatened to not allow me to move in to the property
Thereafter Whites demeanour has been threatening, unhelpful, inconsiderate and lazy. They have not disclosed my rights & are on the verge of bullying. It took me 3 weeks to convince them that they had not given me the correct keys in order to check utility readings & I remain suspicious of their motives. They believe they will be at liberty to access the property with their keys in my absence & refuse to make arrangements to inspect at my convenience around work hrs. They have made what should have been a very exciting experience into a miserable one.
What agent could do to change your mind?
Remembered that I am their customer & paying them a decent chuck of money to facilitate my move.Attached Filesnbsp;
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Latest Reviews
16th Apr 2018
reviewed by 'Unhappy'
17th Jul 2014
reviewed by 'Rebecca'
25th Mar 2014
reviewed by 'Unimpressed'
Opening Hours
Address
Whites Lettings & Management
339 Wellingborough Road
Northampton
Northamptonshire
NN1 4EA
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £595 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Mar 13,2019
Mar 13,2019
0
people found
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I was very impressed with their service, very professional and always available when needed. I just completed a 3 year tenancy with them and never had any issues,all my queries were dealt promptly and professionally....
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Comment on agent fees
Good
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Apr 16,2018
Apr 16,2018
0
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Horredous experience!!! Agents from hell. They made our lives a misery by miscommunicating with the Landlords. We are very transparent and it took a freak email to find out that they were misrepresenting us. I need say no more! What they did is without doubt ...
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Comment on agent fees
Not an issue
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Jul 17,2014
Jul 17,2014
0
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AVOID AVOID AVOID. They are rude and incompetant. The house we lived in had an illegal conservatory as there were no thermal doors, the one radiator downstairs never worked properly and then the boiler finally broke. This took over a month to fix and it ...
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What agent could do to change your mind?
Nothing "*".Attached Filesnbsp;
Comment on agent fees
Extortionate for the service
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Mar 25,2014
Mar 25,2014
0
people found
this helpful
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Agent postponed viewing by 1hr, with no real explanation. They then arrived 10 mins late, did not acknowledge me in the car park until beckoning with a head nod to the side to enter. Seemed not to know much about property at all & did not talk ...
read full review
read full review
What agent could do to change your mind?
Remembered that I am their customer & paying them a decent chuck of money to facilitate my move.Attached Filesnbsp;
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Yes
No fees information available
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