Stirling, FK8
1.2/5, 9 reviews
11% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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“We entered into a contract with slater hogg (largs) in ......”

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Feb 21,2011
Minithumbdown
By: 'AndieP'
Feb 21,2011
6 people found
this helpful
We entered into a contract with slater hogg (largs) in September 2009 for them to sell our home. It took five months for them to send our first viewer. After a year of very poor service, not keeping in contact with us, not keeping us informed of feedback from viewers, we decided to take our property off the market and informed them of the reason why, which to be honest, they weren't interested in taking our complaints seriously as we were cancelling our contract. Five months after we cancelled our contract with them, they telephoned to inform us that the first viewers we had were still interested in the property and would we be prepared to sell. My husband informed them in no uncertain terms that yes but only on the basis of them accepting a finders fee, not the original 1 1/2 % fee as we were not in a contract with them, they agreed and sent the potential buyers to our home. However the very next day, the area manager called and said that they would be expecting the original fee if the sale went through. Her behaviour on the phone was shocking to say the least. My husband was very civil to her, too civil in fact, but she was extremely rude and threatened court action. They have in no way earned any fee from us but as a gesture of goodwill we would have been prepared to give them a finders fee but not now. They are completely unprofessional. If need be, we will not proceed with the sale.
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Opening Hours
Address

Slater Hogg & Howison
44-46 Port Street
Stirling
Stirlingshire
FK8 2LJ
01786 289281

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 0% 0% £900 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 2 0 4 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Mark Cathro verbally agreed to sell our fathers house with ......”

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Sep 07,2016
Minithumbdown
By: 'Banks family'
Sep 07,2016
5 people found
this helpful
Mark Cathro verbally agreed to sell our fathers house with fees of 0.9% however when our bill was issued we were charged 1%. When we queried our bill he denied saying this, there were 4 family members in the house when this figure was agreed. Very disappointing and ...
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Comment on agent fees
Verbal agreements need to be confirmed in writing
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By: Janice McIvor
Nov 10, 2016
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This was an genuine error which has been rectified- happy to say we have organised the refund to the Banks family. Again sorry for any added stress this may have caused at this time. ...

“Terrible organisational, customer service and communication skills. Very inefficient, unprofessional ......”

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Aug 01,2014
Minithumbdown
By: 'maggie'
Aug 01,2014
0 people found
this helpful
Terrible organisational, customer service and communication skills. Very inefficient, unprofessional and lax. Arranged a viewing for a flat which I had to take time off for. They didn't show up and when I called they said the viewing was a different day than they had ...
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“Would not recommend merchant lettings to anyone. Me and my ......”

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Nov 25,2013
Minithumbup
By: 'Laura'
Nov 25,2013
0 people found
this helpful
Would not recommend merchant lettings to anyone. Me and my partner paid a month and a halfs rent upfront , which is the usual , also £192 admin fees ( which is illegal , this was confirmed by the council and shelter ) £24 for a guarantor before signing the lease we ...
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By: wezxj
Feb 09, 2014
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I have had two flats with Merchant Lettings. The first one they charge astronomically high admin fees yet very rarely fix everything, but overall they mostly kept out of the way (to the point where they even told me it was my responsibility to get my deposit off the new tenant!). The second flat we received the flat dirty but in the lease we were told we had to pay for it to be professionally cleaned to get our deposit back. My mother, who was my guarantor for the first flat as I was a student a ...

“We've experienced them both when buying and also when deciding ......”

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Oct 30,2013
Minithumbdown
By: 'disgruntled'
Oct 30,2013
2 people found
this helpful
We've experienced them both when buying and also when deciding who to go with to sell. I wouldn't touch them with a barge pole. So unprofessional. Left them countless messages to view properties and they never came back. To top it all Mark came round ...
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“We will never be returning to Merchant Lettings after our ......”

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Mar 20,2013
Minithumbdown
By: 'AnnoyedAndDisappointed'
Mar 20,2013
3 people found
this helpful
We will never be returning to Merchant Lettings after our awful year with them in an awful flat. When we moved in the place was disgusting, all 5 of the tenants had to sleep on the floor in the same room for the first week because ...
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“Left without heating for 3 months! Verry arrogant and have the "......”

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Nov 07,2012
Minithumbdown
By: 'sqx'
Nov 07,2012
3 people found
this helpful
Left without heating for 3 months! Verry arrogant and have the "I'm better than you" atttitude.Also when I left I left never got a penny back despite the house being spotless.would never let a house from this company again...
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“I would definitively not use this agent again for selling ......”

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Aug 18,2011
Minithumbdown
By: 'Ally'
Aug 18,2011
13 people found
this helpful
I would definitively not use this agent again for selling my property for the following reasons: - In Aug 2008 I put my flat on the market instead of renting it as advised by a Slater Hogg & Howison agent. Indeed they told me it could reach ...
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By: jimbob
Jan 25, 2013
View all comments (3)
All they had tried with me is over price the house evaluation as to gain max commission based on original valuation and not the selling price. £85000 they valued over this but now feel i should be selling around £65000 i constantly emailed Slater in Livingston and asked to be formally contacted only by email as to record their antics. They were not happy with this and cancelled the contract as i was unwilling to keep dropping price and ecept phone communications or drop price threw letters. ...

“We entered into a contract with slater hogg (largs) in ......”

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Feb 21,2011
Minithumbdown
By: 'AndieP'
Feb 21,2011
6 people found
this helpful
We entered into a contract with slater hogg (largs) in September 2009 for them to sell our home. It took five months for them to send our first viewer. After a year of very poor service, not keeping in contact with us, not keeping us informed ...
read full review
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“...”

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Jul 31,2007
Minithumbdown
By: 'rasmithh'
Jul 31,2007
0 people found
this helpful
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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