Since Monique has left the service has been terrible, emails ignored, telephone calls with false promises and now the phone lines are cancelling my calls in and I cannot speak with anyone. I am having to go up to the office and post a letter through the door today to get someone to call me. I think stopping the rent is the only option so they will respond - the biggest issue is that there is no copy of the contract (I have been asking since we signed it and handed to them for a copy) and I want to speak with the landlord and do not know who they are as they never sent our contract back as promised. The gas certification is out of date, there is unattended damp that the landlord should know about and we have had electrical issues too. The property when moved in was full of rubbish and Stone are meant to be managing the property. I can only see that stopping the rent will get them to call me - the thing is I don't want to upset the landlord.