Stone Residential
Hampton Hill, TW12
2.3/5, 6 reviews
33% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

“Since Monique has left the service has been terrible, emails ......”

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Feb 20,2011
Minithumbdown
By: 'Kim'
Feb 20,2011
0 people found
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Since Monique has left the service has been terrible, emails ignored, telephone calls with false promises and now the phone lines are cancelling my calls in and I cannot speak with anyone. I am having to go up to the office and post a letter through the door today to get someone to call me. I think stopping the rent is the only option so they will respond - the biggest issue is that there is no copy of the contract (I have been asking since we signed it and handed to them for a copy) and I want to speak with the landlord and do not know who they are as they never sent our contract back as promised. The gas certification is out of date, there is unattended damp that the landlord should know about and we have had electrical issues too. The property when moved in was full of rubbish and Stone are meant to be managing the property. I can only see that stopping the rent will get them to call me - the thing is I don't want to upset the landlord.
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By: colindeer
Mar 11, 2011
Hi Len B, hi Kim.
I've recently been made aware of several cases of rent not being passed on. The picture building up was not favourable, but I believe a couple of Landlords have now been paid. Their persistance of telephoning Stone, repeatedly, finally paid off. There has been talk of another company buying Stone's portfolio, but I don't think anything has been concluded. I'm treading a fine line here...firstly, no-one knows for definite what the situation is, we are all speculating; secondly, I am a competitor and do not want to be unprofessional. If you would like to discuss your own situation, in a more confidential environment, I would be happy to give you 'generic' advice on what steps you can take. My email address is c.deer@chasebuchanan.co.uk and my telephone number is 020 8941 7576. Regards, Colin.
By: LenB
Mar 08, 2011
I am a landlord and Stone are under contract to manage my property. They do not answer emails and their phones appear to be disconnected or a recorded voice tells us 'the user's mailbox can't accept more messages' which does not bode well. I am concerned they may have gone out of business and I am taking legal advice.

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Opening Hours
Address

Stone Residential
51 High Street Hampton Hill
Hampton Hill
Greater London
TW12 1NH
0845 270 3312, 0845 270 3325

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £0 £0
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 1 2 1 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Appalling. Have discovered they didn't bother with a check out/......”

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Mar 31,2011
Minithumbdown
By: 'Ruby Tuesday'
Mar 31,2011
0 people found
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Appalling. Have discovered they didn't bother with a check out/in between tenants (previous tenants have moved back to Australia!) so we have to put right and pay all costs for considerable damage. Wouldn't make payments on time; failed to get Gas Safety Check done, ...
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“Since Monique has left the service has been terrible, emails ......”

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Feb 20,2011
Minithumbdown
By: 'Kim'
Feb 20,2011
0 people found
this helpful
Since Monique has left the service has been terrible, emails ignored, telephone calls with false promises and now the phone lines are cancelling my calls in and I cannot speak with anyone. I am having to go up to the office and post a letter ...
read full review
Was this helpful? Yes
By: colindeer
Mar 11, 2011
View all comments (2)
Hi Len B, hi Kim. I've recently been made aware of several cases of rent not being passed on. The picture building up was not favourable, but I believe a couple of Landlords have now been paid. Their persistance of telephoning Stone, repeatedly, finally paid off. There has been talk of another company buying Stone's portfolio, but I don't think anything has been concluded. I'm treading a fine line here...firstly, no-one knows for definite what the situation is, we are all speculating; secondly, ...

“Worst estate agent we have encountered during our property search. ......”

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Nov 15,2010
Minithumbdown
By: 'cornershop'
Nov 15,2010
0 people found
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Worst estate agent we have encountered during our property search. Thoroughly unprofessional outfit and woud recommend looking at other estate agents in the area if you are thinking of buying/ seliing/ letting....
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“I sold through Stone Residential earlier this year (07), and they ......”

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Nov 21,2007
Minithumbup
By: 'Hannah'
Nov 21,2007
0 people found
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I sold through Stone Residential earlier this year (07), and they were brilliant. They couldn't do enough for me. Love the way they work, and great job. We had 18 people through the door in one day, five asking price offers, went to sealed bids, which was ...
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“After registering as a buyer with several of the other ......”

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Nov 19,2007
Minithumbup
By: 'Lucy'
Nov 19,2007
0 people found
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After registering as a buyer with several of the other Estate agents, I had no doubt I wanted to use Stone Residential. Their marketing was so much better than the other Agents. I got several Agents round to value, Stone got it so right. One ...
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“...”

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Aug 12,2007
Minithumbdown
By: 'gomer'
Aug 12,2007
0 people found
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