BJB Lettings
Stoke On Trent, Stoke on Trent, ST1
1/5, 10 reviews
0% recommended
100% lettings valuation accuracy
0% lettings fee satisfaction

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“We viewed a property immediately as it came on the ......”

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Mar 19,2014
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By: 'Clare'
Mar 19,2014
3 people found
this helpful
We viewed a property immediately as it came on the market. The agent undertaking the viewing was unsure how we proceeded with an application. Anyway we applied with a 170 fee. After many phone calls to them to enquire as to how the the application was going.Nobody ever had an answer and were told that they would return call they never did on more than five occasions. We telephoned at close of play on the Friday as instructed to find out the answer regarding our application to be informed the landlord had not been contactable to decide. The following day I checked right move to discover the property had been let. We rang bjb to be told no its still not been decided. A week later still no call received. A bunch of charlatans that take money and don't even have the decency to return your call. Shocking customer service.
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Latest Reviews

View all Reviews 10
30th Dec 2018
reviewed by 'Tamas'
“BJB has no respect and showing no interest for tenants!!! Ripping of tenant where they can, landlord is the only ......”
6th Apr 2015
reviewed by 'Woodstock'
“BJB Lettings has gone downhill over the past few years. The experience I had recently (as a landlord) was terrible. ......”
21st Feb 2015
reviewed by 'unhappychris'
“If you want the most complex letting then please go with BJB, from start to finish to even get into ......”
18th Nov 2014
reviewed by 'Natasha'
“Wasted my time . Time wasters ,wicked, heartless. Would never ever recommend or use them , poor service , horrible customer services . Bad ......”
30th Mar 2014
reviewed by 'flghtstar'
“Had the misfortune of being the tenant of a property managed by BJB Lettings. Knowing the current tenants of a ......”
19th Mar 2014
reviewed by 'Clare'
“We viewed a property immediately as it came on the market. The agent undertaking the viewing was unsure how we ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

BJB Lettings
Lakeview Festival Way
Stoke on Trent
Staffordshire
ST1 5BJ
01782 211 140

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 0% £345 £560
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 3 0 4 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Not recomend for tennants!!!...”

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Dec 30,2018
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By: 'Tamas'
Dec 30,2018
0 people found
this helpful
BJB has no respect and showing no interest for tenants!!! Ripping of tenant where they can, landlord is the only who is important to them! Never ever BJB...
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Comment on agent fees
Bad
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“BJB Lettings has gone downhill over the past few years. ......”

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Apr 06,2015
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Phil
By: 'Woodstock'
Apr 06,2015
2 people found
this helpful
BJB Lettings has gone downhill over the past few years. The experience I had recently (as a landlord) was terrible. BJB lost dozens of emails containing correspondence about my let. One employee did admit that they'd been having problems with their computer system, but the ...
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What agent could do to change your mind?
Agreed letting fee was ignored; agent overcharged me despite a written pre negotiated fee.
Attached Filesnbsp;
Comment on agent fees
Agreed letting fee was ignored; agent overcharged me despite a written pre negotiated fee.
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“If you want the most complex letting then please go ......”

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Feb 21,2015
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By: 'unhappychris'
Feb 21,2015
2 people found
this helpful
If you want the most complex letting then please go with BJB, from start to finish to even get into the property it took 7 months... due to the fact they continuously lost all of our paperwork and just forgetting to let us know the new ...
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What agent could do to change your mind?
It would have been a well price flat, if it wasn't damp
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Comment on agent fees
It would have been a well price flat, if it wasn't damp
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“Wasted my time . Time wasters ,wicked, heartless. Would never ever ......”

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Nov 18,2014
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By: 'Natasha'
Nov 18,2014
0 people found
this helpful
Wasted my time . Time wasters ,wicked, heartless. Would never ever recommend or use them , poor service , horrible customer services . Bad communication , lazy ....
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What agent could do to change your mind?
They shouldn't deceived me into paying 85‚£ and wasting my precious time
Attached Filesnbsp;
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“Had the misfortune of being the tenant of a property ......”

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Mar 30,2014
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By: 'flghtstar'
Mar 30,2014
4 people found
this helpful
Had the misfortune of being the tenant of a property managed by BJB Lettings. Knowing the current tenants of a property were moving out, we were quick to contact BJB before the property was advertised as to let as we required a move in date ...
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“We viewed a property immediately as it came on the ......”

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Mar 19,2014
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By: 'Clare'
Mar 19,2014
3 people found
this helpful
We viewed a property immediately as it came on the market. The agent undertaking the viewing was unsure how we proceeded with an application. Anyway we applied with a 170 fee. After many phone calls to them to enquire as to how the the application was ...
read full review
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“Shocking service from a company I believed to be one ......”

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Jul 17,2013
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By: 'Will'
Jul 17,2013
3 people found
this helpful
Shocking service from a company I believed to be one of the best in the area. Initially, I visited the Longton office with my partner after seeing a property to let in their window - contact details for which was the "Longton Office". The staff ...
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What agent could do to change your mind?
The agent could respond to emails, ensure ALL staff are trained on services offered, and allow people to view properties they're advertising!
Attached Filesnbsp;
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“Overall service was simply incredibly poor. After renting a property ......”

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May 14,2012
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By: 'Unhappy'
May 14,2012
5 people found
this helpful
Overall service was simply incredibly poor. After renting a property through BJB we had constant need to call them for ongoing maintenance issues (condition of the property was not their fault of course, but they were providing a fully managed service). We had no emergency ...
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By: jais
Feb 12, 2013
View all comments (1)
poor service , don't go with bjb ...

“Rent late, no notification, I have to chase.I have ......”

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Apr 15,2012
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Phil
By: 'BJB'
Apr 15,2012
11 people found
this helpful
Rent late, no notification, I have to chase. I have not received rent for 2 months now, but no news, warning or communication whatsoever. Speaking to the staff they say things like 'it's not my area'. Nobody takes responsibility. Callbacks are promised but never actioned. The ...
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What agent could do to change your mind?
To change my mind they should resolve previous issues and not allow this atrocious 'service' to continue. First and foremost communication with customers so they are aware of their state of affairs, take some accountability, fix the issues! BJB is the worst company I have had e misfortune of dealing with, in any sector!
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“250 quid to open a window, 40 quid to change a lightbulb, ......”

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May 18,2010
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By: 'imearightdummy'
May 18,2010
3 people found
this helpful
250 quid to open a window, 40 quid to change a lightbulb, need I go on?...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by BJB Lettings, Stoke on Trent ST1 5BJ



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