Robinsons Estates
Dunstable, LU6
1.9/5, 9 reviews
22% recommended
100% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“Very disappointed with Robinsons Customer Service regarding a potential purchase & ......”

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Feb 17,2011
Minithumbdown
By: 'Mark'
Feb 17,2011
1 people found
this helpful
Very disappointed with Robinsons Customer Service regarding a potential purchase & Sale. Despite many attempts to engage in dialogue regarding an offer we wanted to make on a property, and an instruction to sell our own, the Agent failed to return calls or to progress our sale (no action taken whatsoever), or indeed provide feedback on our offer.

Possibly the worst example of Customer Service we have ever experienced and expect others will experience similar poor service if they have the misfortune to have to deal with them.
Good luck.
Was this helpful? Yes
By: Lettings
Dec 14, 2012
Unable to comment due to its authenticity.

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Opening Hours
Address

Robinsons Estates
20 West Street
Dunstable
Bedfordshire
LU6 1SX
01582 661112

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 33% £165,000 £165,000
Lettings 100% 33% No Data No Data
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 0 4 1 0 0 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Very bad communication. They lie to you, very......”

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Aug 15,2019
Minithumbdown
By: 'velkovaellie@gmail.com'
Aug 15,2019
0 people found
this helpful
Very bad communication. They lie to you, very aggressive staff with bad attitude. Misleading and very unprofessional. They will let you down for sure!! Save your nerves!!...
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“I have always found Robinson's to be both helpful and ......”

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Jan 17,2017
Minithumbup
By: 'Jason'
Jan 17,2017
5 people found
this helpful
I have always found Robinson's to be both helpful and very effective at what they do. Not sure how they have so many negative comments on here!...
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Comment on agent fees
Competitive
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“This is the worst customer service I have ever received ......”

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Dec 15,2016
Minithumbdown
By: 'Amanda'
Dec 15,2016
3 people found
this helpful
This is the worst customer service I have ever received in all my life! We were burgled and it took nearly two weeks for someone to come out to fix the window. The window was secured by that a small piece of wood was put ...
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“Robinsons deserve all the bad reviews posted below. The replies ......”

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Aug 18,2016
Minithumbdown
By: 'Unhappy customer'
Aug 18,2016
3 people found
this helpful
Robinsons deserve all the bad reviews posted below. The replies by Robinsons are hardly apologies, and that is exactly their problem. They provide an abysmal service and think that this is acceptable. Tracy turned up an hour late for both of our appointments, and they ...
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What agent could do to change your mind?
Bad.
Attached Filesnbsp;
Comment on agent fees
Bad.
Was this helpful? Yes
By: Robinsons Lettings Limited
Aug 18, 2016
View all comments (1)
I am somewhat saddened by the contents of this post, we DO take all customer and especially maintenance issues very seriously. I would like to point out that we do NOT have any working relationship or contract with this site: Allagents.co.uk as we are unable to verify any comments that are made or prove they are indeed genuine. AllAgents will not communicate with many estate agent that it lists on its site and has had much controversy made against it within various press releases. We ...

“If you wish to buy, sell, or let your property, ......”

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May 05,2014
Minithumbdown
By: 'Kaz'
May 05,2014
1 people found
this helpful
If you wish to buy, sell, or let your property, don't go to Robinsons. Normal business rules dont apply here - they would rather keep their pride than make a sale. Communication quickly breaks down the moment you uncover one of their many lies. There's ...
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What agent could do to change your mind?
Acted to help progress the sale, not obstruct it in every way possible, just because of pride.
Attached Filesnbsp;
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By: Robinsons
Sep 18, 2015
View all comments (1)
I'm very sorry that you continue to remain unhappy with your experience with us. I believe prior to the surveyor coming into our office that you were more than happy with our service and had built a good relationship with all of my staff. Acting on a professional level, I continue to stand by my decision NOT to release keys to any property without any form of identification protecting our client/s (the home-owner/s) of which we did explain in great detail to your surveyor, I don't feel that ...

“I would like to thank the staff of Robinsons at ......”

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Mar 04,2014
Minithumbup
By: 'Brendan'
Mar 04,2014
2 people found
this helpful
I would like to thank the staff of Robinsons at the Dunstable Branch, Beds, a huge thank you for all the help, assistance and pleasant manor that they have. They are most helpful and could not do enough to please. It is not very often, ...
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“I rented a property from Robbinsons and was very disappointed ......”

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Nov 08,2012
Minithumbdown
By: 'sue'
Nov 08,2012
3 people found
this helpful
I rented a property from Robbinsons and was very disappointed with their services. I took out a years tenancy and within the 8 months my owner decided to sell. So we had to move. We called the agent for advise and they were no help at ...
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By: Lettings
Dec 14, 2012
View all comments (1)
Sadly we are unable to please everybody, what’s more disheartening is that too many people are quick to criticize rather than compliment. In our opinion in the case the tenant had caused damage to the property by breaking glass to gain entry, we were never able to make contact with tenants regarding various maintenance issues when raised and in deed for future properties when looking. They actually found in Luton where we do not have the same coverage so unable to help. Regarding the refe ...

“Very disappointed with Robinsons Customer Service regarding a potential purchase & ......”

Share on :
Feb 17,2011
Minithumbdown
By: 'Mark'
Feb 17,2011
1 people found
this helpful
Very disappointed with Robinsons Customer Service regarding a potential purchase & Sale. Despite many attempts to engage in dialogue regarding an offer we wanted to make on a property, and an instruction to sell our own, the Agent failed to return calls or to progress our ...
read full review
Was this helpful? Yes
By: Lettings
Dec 14, 2012
View all comments (1)
Unable to comment due to its authenticity. ...

“...”

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Jul 15,2010
Minithumbdown
By: 'greenmigit'
Jul 15,2010
0 people found
this helpful
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 3:41 PM 31/05/2019 by Mr

Awards won by Robinsons Estates, Dunstable LU6 1SX


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