While viewing property to rent I found the staff very helpful, though not particularly knowledgeable.
Once I had decided on the property I liked it was a different story. I certainly did not feel like a "customer"- one agent was not prepared to set the move-in date of a property to the 1st April, even though it was only becoming available mid-to-late March. Luckily when I came back the second time I dealt with the apprentice, who seems to be the only member of the outfit interested in providing customer service.
What bothered me most was that they slipped in a