Absolute nightmare! They were prompt and professional when it counted i.e. until we signed the lease. Contacting them for anything was a joke and they have absolutely no idea on how to return a phone call or email. The slightest thing was always too difficult and it became a full-time job dealing with them. We eventually sent the owner of the company and email which assisted us in one situation, however, it was just 'a drop in the ocean'. Completely useless staff and atrocious work ethic. I was so happy to end my lease with them, however, the happiness was short-lived because I am now having problems in getting my bond back! For shame! I would never recommend this company and should have listened when I was initially warned about them years ago. I would be more than happy to discuss my experiences with Andrew Black!