“We were delighted with the service that Stephen and Faye ......”
5 Star Review
Mar 13,2014
By:
'Angela'
Mar 13,2014
Branch: Loughton, 234 High Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: IG7
Branch: Loughton, 234 High Road
Sales (as a Vendor)
Postcode: IG7
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We were delighted with the service that Stephen and Faye provided. We were under considerable time pressure to sell our house and Stephen suggested we marketed our property on a Sale by Tender basis to attract serious buyers and achieve the maximum price. We were a little apprehensive, but trusted Stephen to guide us through the process. The end result was that we received an offer within 4 weeks and had moved into our new home in 7 weeks ! All this and we did not have to pay any estate agent's commission as this was paid by our buyers !
Stephen and Faye were extremely personable and dedicated to ensuring our move went through smoothly and it was reassuring to know that we were in such professional hands. They kept us regularly updated on our buyers' position from the point of offer right through to completion and Stephen was often aware of developments even before we heard them from our solicitors !
Faye is delightful and I can truthfully say that I would not be living in my new house now had it not been for her natural approach in my first conversation with her - no pushy 'sales' talk, just a genuine desire to help in whatever way she could.
Special mention also goes to Janine, who was amazingly knowledgeable and reassuring on the survey results - something which can strike panic in the hearts of any sellers !
The only aspect of the service that could be improved was the response to telephone calls in Stephen and Faye's absence, as these were directed to a call centre who gave the same scripted reply in every instance i.e. 'Stephen and Faye are either with a client or on the telephone'. As the telephone response handlers were located in a different office from Stephen and Faye, they had no idea whether
Stephen and Faye were indeed out of the office for a few hours or just on the 'phone for a few minutes and therefore there was no way of knowing exactly when to expect a return call, which became frustrating and time-wasting.
Overall, a brilliant service from Stephen and his team at Fine & Country - thank you !
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