Hi. I have been working with Naomi for a long time now. She is extremely helpful, always gets back to me when she says she is going to and I find that she goes out of her way to find a resolution for something. Also, when I complained once about not being advised about the plumber turning up, Naomi was very calm and helped me to calm down and understand the situation. I know if I contact her, I don't have to worry that things won't get done, they always do.