By far the worst estate agency experience I have ever had this misfortune to deal with. Initially I was very impressed with the agency staff; they seemed genuinely friendly and helpful. However, it quickly became apparent that, as soon as they had your holding deposit and fees, they were quite happy to cut all contact and fail to communicate regarding the progress of any offers made.
A week after an offer on a property we had chosen with D&H had allegedly been accepted and the holding deposit taken, were we informed that another offer had been accepted by the landlord! Apparently D&H had been negotiating an alternative deal behind our backs with another party, despite supposedly taking a '