Absolutely appalling and very dodgy from start to finish. We narrowly missed out on a very bad experience.
- from the moment we arrived at the property the estate agent was late and turned up with another customer to view, making us very uncomfortable.
- when we rang to ask about a standard break clause in the contract, we were assured that there was one, though it transpired that they lied
- four separate people from the company kept contacting me with conflicting things when they obviously had not spoken to each other
- once they took the holding deposit, we were asked to sign a form which stated there was no break clause
- they tried to pressurise us into moving a month sooner than we had originally been told, which upset our financial plans
- when these issues were raised over the phone the staff were rude and accused me of making the mistakes
- they admitted to showing other people around the flat even though we had paid them a holding deposit
- we have now asked for our money back and are waiting for it.
Overall a horrible experience which has been very upsetting as this was the first flat me and my boyfriend were to be getting together, it was meant to be a happy occasion.
Never use this company! there are a lot of dodgy dealings happening!