0% lettings valuation accuracy
0% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Feb 28,2014
Feb 28,2014
1
people found
this helpful
this helpful
This is going to be a long one but PLEASE READ if you are considering renting. Where do we start...
We viewed the property with Anton, loved it. Anton assured us that the carpets would be professionally cleaned and banisters would be put up on the stairs as we have small children. This being assured to us we secured the property the same day.
We then proceeded with making sure all our documentation was scanned and sent to the office within the 48 hours. (We were moving from over 150 miles away) There was a 4 week wait until we could move in to the property because we had job ties etc. After sending the documentation in things went very quiet. My partner made a number of calls and also sent emails to Haybrook regarding our application. We never got a response back from them.
When my partner did eventually get through to them, Sharon and Anton spoke with nothing but attitude to him. Their customer service is atrocious. We stated that we would like a second viewing and we were told that we did not have to have a second viewing and that people normally measure up curtains/windows etc on their first viewing?! (Really???) Fed up with their blatant rudeness we spoke to the main company, Spicerhaart and said we were unhappy with the way things were going. We had no clue where our application was and Sharon or Anton were always "busy" whenever we rang.
The lady we spoke to at spicerhaart was lovely and very helpful. She rang Campo Lane to find out where our application was at and she got back to us within the hour. They had told her that they were just waiting on our character references and that everything was all okay otherwise. Great, we thought. Wrongggg.
Cue two days before the 150 mile move to Barnsley and we get a text from Jordan saying that our employment reference emails weren't working, nor had the guarantor signed a very vital form (not our fault) and numerous other things weren't completed. We rang Jordan to find that numerous things hadn't been completed and that he was 80% sure the move would still be going ahead on the Friday. 80%!? Brilliant....
Cue myself and my partner stressing around trying to get everything sorted. Character reference emails werent even sent by Jordan until the day before we were due to move. LUCKILY we have a very understanding family and set of friends who would've bent over backwards to get us into this property as they knew how much stress we were already under from moving so far away.
I had been previously letting and no reference was sent to my previous landlord for them to complete.... turns out Haybrook put on our contract that I was living with my partner at his parents address...less work for them I guess!!
So cue moving day (14th) Bearing in mind we are moving 150 miles away so traffic on the motorway was always going to be an issue. We were due to get the keys at 230pm. We ended up collecting them at about 430pm. During this time Anton had spoken to my partner like something on the bottom of his shoe about us being late and was generally rude and unhelpful in an already really stressful situation for us.
By the time we got to the office we just wanted the keys so signed everything and off we went.
Now to check the inventory which was supposedly carried out by Katie Woodhead 2 days before the moving in date. In that time.... a thermostat had miraculously moved rooms, numerous inventory items had been taken away and the cooker/general kitchen was disgustingly dirty. No banisters had been put up and neither had the carpets been professionally cleaned so the property still stunk of cigerettes. The extractor fan was literally clouded with grease, the microwave had crumbs in it, the porch had offcuts of carpet covering glass, the post was a mountain at the doorway, plug sockets were hanging off the wall, the thermostat was also hanging out the wall, no carpet strips on doorways.. the list is endless!!
Not only that, the electric and gas readings were from when the previous tenants had moved out.... not knowing this we thought we had used in excess of 100 units of electric in two days!! What a ridiculous system to have. We only clarified what had happened when we rang them.
This has been the most stressful move EVER. Haybrook are cheap for a reason.. please please spend the extra money and go for someone else. We are still trying to rectify issues. We have met the landlord and he's lovely and very helpful. We have come to the conclusion that we are really not the only unlucky ones... word of mouth is a powerful thing and speaking to a number of people we have found that we are not the only ones to have beared the brunt of Haybrook's terrible customer service and property management .Sort your attitudes out! Spicerhaart will be receiving a complaint shortly.
We viewed the property with Anton, loved it. Anton assured us that the carpets would be professionally cleaned and banisters would be put up on the stairs as we have small children. This being assured to us we secured the property the same day.
We then proceeded with making sure all our documentation was scanned and sent to the office within the 48 hours. (We were moving from over 150 miles away) There was a 4 week wait until we could move in to the property because we had job ties etc. After sending the documentation in things went very quiet. My partner made a number of calls and also sent emails to Haybrook regarding our application. We never got a response back from them.
When my partner did eventually get through to them, Sharon and Anton spoke with nothing but attitude to him. Their customer service is atrocious. We stated that we would like a second viewing and we were told that we did not have to have a second viewing and that people normally measure up curtains/windows etc on their first viewing?! (Really???) Fed up with their blatant rudeness we spoke to the main company, Spicerhaart and said we were unhappy with the way things were going. We had no clue where our application was and Sharon or Anton were always "busy" whenever we rang.
The lady we spoke to at spicerhaart was lovely and very helpful. She rang Campo Lane to find out where our application was at and she got back to us within the hour. They had told her that they were just waiting on our character references and that everything was all okay otherwise. Great, we thought. Wrongggg.
Cue two days before the 150 mile move to Barnsley and we get a text from Jordan saying that our employment reference emails weren't working, nor had the guarantor signed a very vital form (not our fault) and numerous other things weren't completed. We rang Jordan to find that numerous things hadn't been completed and that he was 80% sure the move would still be going ahead on the Friday. 80%!? Brilliant....
Cue myself and my partner stressing around trying to get everything sorted. Character reference emails werent even sent by Jordan until the day before we were due to move. LUCKILY we have a very understanding family and set of friends who would've bent over backwards to get us into this property as they knew how much stress we were already under from moving so far away.
I had been previously letting and no reference was sent to my previous landlord for them to complete.... turns out Haybrook put on our contract that I was living with my partner at his parents address...less work for them I guess!!
So cue moving day (14th) Bearing in mind we are moving 150 miles away so traffic on the motorway was always going to be an issue. We were due to get the keys at 230pm. We ended up collecting them at about 430pm. During this time Anton had spoken to my partner like something on the bottom of his shoe about us being late and was generally rude and unhelpful in an already really stressful situation for us.
By the time we got to the office we just wanted the keys so signed everything and off we went.
Now to check the inventory which was supposedly carried out by Katie Woodhead 2 days before the moving in date. In that time.... a thermostat had miraculously moved rooms, numerous inventory items had been taken away and the cooker/general kitchen was disgustingly dirty. No banisters had been put up and neither had the carpets been professionally cleaned so the property still stunk of cigerettes. The extractor fan was literally clouded with grease, the microwave had crumbs in it, the porch had offcuts of carpet covering glass, the post was a mountain at the doorway, plug sockets were hanging off the wall, the thermostat was also hanging out the wall, no carpet strips on doorways.. the list is endless!!
Not only that, the electric and gas readings were from when the previous tenants had moved out.... not knowing this we thought we had used in excess of 100 units of electric in two days!! What a ridiculous system to have. We only clarified what had happened when we rang them.
This has been the most stressful move EVER. Haybrook are cheap for a reason.. please please spend the extra money and go for someone else. We are still trying to rectify issues. We have met the landlord and he's lovely and very helpful. We have come to the conclusion that we are really not the only unlucky ones... word of mouth is a powerful thing and speaking to a number of people we have found that we are not the only ones to have beared the brunt of Haybrook's terrible customer service and property management .Sort your attitudes out! Spicerhaart will be receiving a complaint shortly.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Aug 2014
reviewed by 'Blue99'
28th Feb 2014
reviewed by 'Disgruntled'
25th Feb 2014
reviewed by 'WhyHasItTakenSoLongToWriteThis'
6th Jan 2014
reviewed by 'Landlord'
10th Oct 2011
reviewed by 'Missy'
Opening Hours
Address
Haybrook
Campo Chambers 26 Campo Lane
Sheffield
South Yorkshire
S1 2EF
0114 272 0700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £700 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 15,2014
Aug 15,2014
1
people found
this helpful
this helpful
Again ... as with so many of these reviews where do I start?
We started our tenancy 2 years ago with haybrook as the letting agent and from the word go they were atrocious. They continued to ask for documents that had been sent multiple times, missed ...
read full review
read full review
Comment on agent fees
Fees were high and the service was awful for the money paid
Was this helpful?
Yes
Yes
Aug 20, 2014
View all comments
(1)
Dear Blue99,
We're really sorry to hear about your experience and the service you received. Please could you email [email protected] with the full details (including property details) so we can investigate.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Feb 28,2014
Feb 28,2014
1
people found
this helpful
this helpful
This is going to be a long one but PLEASE READ if you are considering renting. Where do we start...
We viewed the property with Anton, loved it. Anton assured us that the carpets would be professionally cleaned and banisters would be put up on ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2014
Feb 25,2014
3
people found
this helpful
this helpful
Where do I begin? I was contacted by Haybrook after advertising my flat on a local website (as I wanted to manage the property myself). After having no luck online I agreed to Haybrook advertising the property for me in a let-only agreement. As they ...
read full review
read full review
What agent could do to change your mind?
They should have actually done what I had stated I wanted when we first met. It's all nice and polite until they know they need to get money from you. They need to earn the money, not just do anything necessary to take it away from you. Stop intimidating the people that pay your wages.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 06,2014
Jan 06,2014
1
people found
this helpful
this helpful
I engaged Haybrook to let one of my rental properties in November 2013 on the back of some fairly bold claims about their ability to market the property - from Anton, who I have never heard from again. Ordinarily I would not make the time to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2011
Oct 10,2011
3
people found
this helpful
this helpful
We moved into a property that was marketed and contracts drawn up by Haybrook, when we got the keys we found that the property was filthy, Haybrook promised us it would be professionally cleaned. After a few weeks living at the house we found that ...
read full review
read full review
What agent could do to change your mind?
All they care about is getting their money, awful agentAttached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 13, 2011
View all comments
(1)
Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
