Andrew Louis
Liverpool, L1
2.1/5, 56 reviews
34% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction



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“Simply the most astonishingly bad example of customer service I ......”

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Feb 13,2011
Minithumbdown
By: 'j18'
Feb 13,2011
29 people found
this helpful
Simply the most astonishingly bad example of customer service I have ever had the displeasure of encountering.
It's almost a year since I vacated a property rented from Andrew Louis, and I am yet to receive my deposit back. The ever-increasing tally of ignored correspondence now stands at 9 emails and 20+ telephone calls.

I wouldn't normally take the time to post, but I would urge anyone to seriously consider avoiding these people at all costs.
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Opening Hours
Address

Andrew Louis
1 Stanley Street
Liverpool
Merseyside
L1 6AA
0151 330 5333

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 50% £500 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 7 8 22 3 0 7 1 0 7
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“I can't give this agency any star since they are ......”

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Aug 04,2017
Minithumbdown
By: 'Sheikh'
Aug 04,2017
21 people found
this helpful
I can't give this agency any star since they are very unprofessional. Once they showed me a flat which was not in leaving condition and it was so damp and smelly that the agent and I needed to leave immediately. For another flat, they arranged ...
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Comment on agent fees
The agent fees is higher than normal fees.
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“Really enjoyed my 4 year stay in Liverpool thanks to Andrew ......”

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Jul 19,2017
Minithumbup
Theodoros
By: 'Theodoros'
Jul 19,2017
0 people found
this helpful
Really enjoyed my 4 year stay in Liverpool thanks to Andrew Louis estate agency. Really impressed by the professionalism and excellent responses. Would recommend to everyone. Thank you for making my stay so pleasant....
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“I've been with a few agents in Liverpool, some shockingly ......”

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Jun 28,2017
Minithumbdown
By: 'ExLandlord'
Jun 28,2017
23 people found
this helpful
I've been with a few agents in Liverpool, some shockingly bad, but I think these guys are by far the most incompetent bunch by a mile. I believe they simply don't care, and think this could be due to how they work with both landlords & ...
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Comment on agent fees
Expensive, for what you receive in return
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“Excellent!I have rented a property though Andrew Louis and ......”

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May 15,2017
Minithumbup
Andrea
By: 'David'
May 15,2017
0 people found
this helpful
Excellent! I have rented a property though Andrew Louis and have been extremely pleased. The service that I have received as a client has been superb from all members of staff that I have had the pleasure of dealing with, especially Andrea. It was difficult ...
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Comment on agent fees
Good Fees
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By: Nicolas
Apr 21, 2021
View all comments (1)
Hola David, mi nombre es Nicolás. Estoy pensando alquilar un apartamento en L1 que lo lleva Andrew Louis, pero veo muchas reviews negativas con respecto a ponerse en contacto con la agencia cuando tenes que solucionar un problema (si se ha roto algo, o cambiar alguna cosa). Estoy un poco confuso, podrías darme más Info de tu experiencia. Un saludo. Muchas gracias. ...

“I was extremely impressed with the professionalism of this company ......”

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Apr 30,2017
Minithumbup
By: 'Marios'
Apr 30,2017
0 people found
this helpful
I was extremely impressed with the professionalism of this company when moving into my new rental home. The staff are exceptional and i would highly recommend their services to any tenant lookkng for a new home....
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Comment on agent fees
Good
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“Excellent service, very willing to help and went the extra ......”

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Apr 24,2017
Minithumbup
By: 'Paula'
Apr 24,2017
1 people found
this helpful
Excellent service, very willing to help and went the extra mile when finding my perfect investement, even rented it out through them and they found me a tenant within one week...
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Comment on agent fees
Fees are acceptable
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“Currently an owner/ resident at St Annes Court Liverpool I ......”

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Oct 02,2016
Minithumbdown
By: 'Dave'
Oct 02,2016
26 people found
this helpful
Currently an owner/ resident at St Annes Court Liverpool I attended a meeting with other residents and the above. Andrew Louis " manage " our group of flats and charge us £6000, which includes £600 in accountancy fees. For this we get a company called SL Maintenance ltd, based ...
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Comment on agent fees
Money for Nothing
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By: Gemma Robertson
Oct 06, 2016
View all comments (1)
We are sorry to hear that you are unhappy with the chosen contractors who have carried out works to St Anne's Court, we must advise that for all major works quotations are obtained and provided to the committee for their review, it is the committee members who authorises which works are to be undertaken and by whom. In relation to the recent external works, the works instructed was not to reseal all windows on Great Richmond Street elevation the scope of the works was for repointing works, c ...

“A company that has such a vast turnover of staff ......”

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Sep 12,2016
Minithumbdown
By: 'Residential'
Sep 12,2016
26 people found
this helpful
A company that has such a vast turnover of staff is not to be trusted. There is no continuity as staff come & go so rapidly. Why the owner does not understand the importance of employee retention is baffling. As a Landlord this issue is of ...
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“How I wish I'd known about the allagents website before ......”

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Aug 26,2016
Minithumbdown
Stu
By: 'L3'
Aug 26,2016
27 people found
this helpful
How I wish I'd known about the allagents website before dealing with the useless group of shysters calling themselves Andrew Louis. Fortunately the owners of the property I rent eventually dumped Andrew Louis as their agents, but I hope my experiences with them can still ...
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“AVOID AVOID AVOID AT ALL COSTS .. All Smiles until money ......”

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Jun 17,2016
Minithumbdown
By: 'a'
Jun 17,2016
23 people found
this helpful
AVOID AVOID AVOID AT ALL COSTS .. All Smiles until money is handed over .. i had a horrendous experience dealing with this letting agency. Communication was appalling through out! The staff attitude was patronizing and rude when dealing with me. Nobody is aware of what the ...
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“Avoid these people at all costs. They never return your ......”

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Mar 21,2016
Minithumbdown
Dan
By: 'Andy'
Mar 21,2016
26 people found
this helpful
Avoid these people at all costs. They never return your calls. They never fix what's broken. They are extremely rude in person. How dan Gilon is employed by anyone is quite bewildering. He really just doesn't care. And if you want your deposit back. Expect ...
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What agent could do to change your mind?
Same as others.
Attached Filesnbsp;
Comment on agent fees
Same as others.
Was this helpful? Yes
By: Dan Gillon
Mar 21, 2016
View all comments (1)
Dear Mr Lewis We welcome all feedback from tenants and landlords as it provides us with an opportunity to learn more about our customers' needs and expectations. However, we have no record of you as a tenant on our system so can you supply us with the property reference and brief details of your tenancy so we can establish the authentically of your identify. ...

“As always, letting agents bend over backwards for you before ......”

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Jul 10,2014
Minithumbdown
By: 'TiredTenant'
Jul 10,2014
38 people found
this helpful
As always, letting agents bend over backwards for you before your standing order is in place. After that it went downhill with Andrew Louis, and fast. Our property manager was at first responsive to our concerns regarding fixtures and fittings that needed repairing, 'forwarding them ...
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Comment on agent fees
Administration costs were much higher than several other letting agents.
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“If you are thinking of renting a property, managed or ......”

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Apr 25,2014
Minithumbdown
By: 'AL'
Apr 25,2014
25 people found
this helpful
If you are thinking of renting a property, managed or not from Andrew Louis, I would advice that you think twice and take into account all the reviews that you read. I didn't. I rented a property from Andrew Louis which is also managed by ...
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What agent could do to change your mind?
Better communication and customer service.
Attached Filesnbsp;
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“Terrible, just terrible. Andrew Louis gets the tenants in and ......”

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Feb 19,2014
Minithumbup
By: 'Kathryn'
Feb 19,2014
38 people found
this helpful
Terrible, just terrible. Andrew Louis gets the tenants in and let them get into arrears without chasing the arrears or doing ANYTHING about it. Second time they got tenants in Andrew Louis said the tenant was a friend of the company owners - so they ...
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“This was my first time renting a flat with Andrew ......”

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Dec 16,2013
Minithumbup
Vicky
By: 'S'
Dec 16,2013
30 people found
this helpful
This was my first time renting a flat with Andrew Louis and definitely the last time. They never respond to emails. They never get back to you when you have left a voice mail. The person who deals with your property never answers her phone. ...
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“DO NOT RENT A PROPERTY FROM THESE PEOPLE!I moved ......”

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Nov 21,2013
Minithumbup
By: 'Chloe'
Nov 21,2013
31 people found
this helpful
DO NOT RENT A PROPERTY FROM THESE PEOPLE! I moved into one of their properties in January, when viewing the apartment there was numerous damages to door frames, kitchen sink and general appearances issues which we were told would be sorted before we moved in. ...
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By: duo pica
Dec 02, 2013
View all comments (1)
I have had a very similar experience with this company. Repairs were reported over three months ago now, and despite weekly phone calls - no progress has been made. A similar situation happened at the start of our tenancy, this was only resolved when we threatened to withhold our rent payments. ...

“A truly disgraceful company! I bought my flat from Andrew ......”

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Oct 30,2013
Minithumbdown
Andrew
By: 'Miss'
Oct 30,2013
36 people found
this helpful
A truly disgraceful company! I bought my flat from Andrew Louis and how I regret it having come to find I bought from an agent and indeed company that fed me lies and withheld the information I requested under the (false) claim they where legally ...
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What agent could do to change your mind?
Start conducting themselves with a scrap of business ethics and honesty.
Attached Filesnbsp;
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By: Miss sold owner
Jan 14, 2014
View all comments (2)
I think you will find I accepted none of the 'inaccuracies' in my complaint. You used estate agent speak to avoid acknowledging abhorrent business practice, and I have no money or indeed energy to pursue the matter with you further. There is no point in having a complaints procedure if you refuse to see consider the deceitful actions of your staff appropriate providing it results in a sale for you. I consider the matter closed as there is precious little I can now do about it. Terrible, ...

“This agency is a joke! I live on Cheapside and ......”

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Oct 01,2013
Minithumbdown
By: 'Bobbybob'
Oct 01,2013
26 people found
this helpful
This agency is a joke! I live on Cheapside and own a carpark space managed by AL. The carpark gate has been 'condemned' after only being replaced not even two years ago, which was an attempt at replacing their first pathetic excuse of a gate ...
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What agent could do to change your mind?
The agent should have reported this to Regenda Housing (the management company for Cableyard) to inform them of the lack of security to the building so at least other security measures could've been put in place. Not just A4 notices in the carpark saying 'the gate will be fixed.... at some point... whenever' or words to that effect.
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“Since attempting to move into our flat, Andrew louis have ......”

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Sep 07,2013
Minithumbdown
By: 'Ste'
Sep 07,2013
46 people found
this helpful
Since attempting to move into our flat, Andrew louis have been unbelievably unhelpful, taking weeks and weeks to go through very simple procedures. We moved in to find a room full of damp with blinds hanging off, yet none of this was listed on any ...
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“This company are a shocking reflection on the industry and ......”

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Aug 27,2013
Minithumbdown
Dan
By: 'Tiswas52'
Aug 27,2013
43 people found
this helpful
This company are a shocking reflection on the industry and our experience matches the majority of others on this review site. Staff were discourteous, flippant and ignorant of the basics of customer / client relationships. I would advise all prospective and current customers and clients to ...
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“Very good service from start to finish. Responded to my ......”

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Aug 21,2013
Minithumbup
By: 'James'
Aug 21,2013
2 people found
this helpful
Very good service from start to finish. Responded to my queries in a timely fashion and facilitated the sale with minimal delay or hassle! Would recommend to friends and family!...
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“Worst agents in the World!! I rented a flat of ......”

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Aug 20,2013
Minithumbdown
By: '12345678'
Aug 20,2013
34 people found
this helpful
Worst agents in the World!! I rented a flat of them for 2 years, they were all nicey nice when showing us around, saying they would get the carpets cleaned and new beds. So I signed the lease. On getting the keys... no clean carpets and ...
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What agent could do to change your mind?
I fully understand that andrew louis is a buisness and their aim is to get as much money as possible, however manners go along way. their staff need to stop being rude, snotty and damn right arrogant. They need to know the basics when working with the general public... smiling, politeness, helping, basically doing their job that they are being paid to do. Maybe even give each member of staff a notebook to make a to do list of tasks when they are given them so they dont forget to reply to emails, calls etc!!
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By: 12345678
Aug 23, 2013
View all comments (2)
I contacted your branch 1000s of times when I rented of you, and it was an inconvenience for you to get back to me and help with our needs. Also when you finally did get back to myself, the complaint/needs favoured with yourselves, so I will not be doing that again, for you to just dismiss my complaint. I will just be putting the WORST letting agency behind me now. I would also like to note that how quick you got back to me on here, and not when I contacted you branch personally. So fickle!! Typ ...

“Signed up to Andrew Louis for 2 and half years worst ......”

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Jul 19,2013
Minithumbdown
Alan
By: 'Angrygirl'
Jul 19,2013
39 people found
this helpful
Signed up to Andrew Louis for 2 and half years worst time of my life,never resolved maintenance issues even when down stairs door was broken 6 months before it was fixed and when phoned up to speak to property manager Alan Cosgrove he was never in ...
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“I have on two occasions asked Zoe the companies Herad ......”

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Jul 07,2013
Minithumbdown
Zoe
By: 'Unhappy'
Jul 07,2013
36 people found
this helpful
I have on two occasions asked Zoe the companies Herad of Residential Property Management, for our landlords contact details under Section 1 of the Landlord Tenant Act 1985. She has refused these details stating "As a Managing Agent we do not have to supply any details for ...
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Was this helpful? Yes
By: Zoe Halford
Jul 09, 2013
View all comments (1)
Dear Tenant Section 1 of the Landlord and Tenant Act 1985 states that we have a period of 21 days to provide the name and address of the landlord. As a result we are still acting within the boundaries of legislation. As stated previously, I believe it to be courteous to the landlord to ask, before passing contact details across. Your threats to stop paying rent have caused much distress to this landlord. She is an elderly lady and has instructed Andrew Louis to serve a Section 21 because ...

“Andrew Louis are by far the worst letting agents I ......”

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Jun 05,2013
Minithumbdown
By: 'Eamonn'
Jun 05,2013
49 people found
this helpful
Andrew Louis are by far the worst letting agents I have ever come across. They located new tenants for my property, it then took them at least 3 months to get the new tenants to sign the required agreements and pay any deposit or rent. They ...
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By: Casper
Sep 18, 2013
View all comments (3)
Well said Zoe ! ...

“Absolute joke of a letting agency. Staff make you feel ......”

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May 20,2013
Minithumbdown
By: 'Sam0151'
May 20,2013
44 people found
this helpful
Absolute joke of a letting agency. Staff make you feel like your burdening them with your problems, and constantly go on about how busy they are, yet if you turn up at there offices they are all laughing and joking and don't seem that busy. ...
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By: zoehalford
May 20, 2013
View all comments (1)
Dear Sir/Madam Please could you provide us with your details. As Head of Property Management I will give you my email address. This is [email protected]. I need to be able to investigate this as soon as possible as your comments are extremely concerning and I would like to have the opportuunity to look into this further. Thank you ...

“These are the worst agents that I have every used ......”

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May 15,2013
Minithumbdown
By: 'disgruntled'
May 15,2013
55 people found
this helpful
These are the worst agents that I have every used and I would never recommend them to anyone. They have a customer charter that is not adhered to. No one answers the telephone, nor do you get responses to emails. It seems that all the ...
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By: Andrew Louis
Jun 02, 2013
View all comments (2)
It is of no surprise that we did not receive a response to our email concerning your unfounded allegations made against this company. This is a clear indication that your alleged complaint may have been fabricated and we have now written to allagents requesting that they investigate the authenty of your email and supply us with your contact deatails. ...

“I have been investing in properties for 20 years and i ......”

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Mar 05,2013
Minithumbup
By: 'nish'
Mar 05,2013
1 people found
this helpful
I have been investing in properties for 20 years and i recently bought a property from Andew Louis. They managed to sell me a great property which they are now renting for me. The whole process has been seamless! Thank you!...
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By: Erica
Mar 06, 2013
View all comments (1)
Thanks alot for your comments Regards The Team at Andrew Louis ...

“I would very much like to think Lindsey for all ......”

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Mar 01,2013
Minithumbup
Lindsey
By: 'Adam'
Mar 01,2013
3 people found
this helpful
I would very much like to think Lindsey for all the hard-work she has carried out on behalf of myself for the maintenance of my apartment. Whenever there is a problem she is my first point of call and I always receive a professional and ...
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By: Lindsey
Mar 01, 2013
View all comments (1)
Thank you for your kind words Adam! Very much appreciated. Lindsey ...

“From the first viewing with Tony to the Sale Agreed ......”

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Feb 26,2013
Minithumbup
erica
By: 'Joe'
Feb 26,2013
1 people found
this helpful
From the first viewing with Tony to the Sale Agreed stage with Erica, it has been a pleasure to deal with the aforementioned members of staff. The professionalism showed by Erica has been impressive all the way through the sale and I have been kept ...
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By: Erica
Feb 27, 2013
View all comments (1)
Thanks for your feedback Mr McKeever, much appreciated ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Andrew Louis, Liverpool L1 6AA



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