0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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2024
allAgents People Awards
Mar 05,2014
Mar 05,2014
1
people found
this helpful
this helpful
The service was awful once they had secured my business! They were very good at 'selling' themselves but didn't have the capability to follow through with decent customer service thereafter. I didn't receive the terms of the agreement from them, or any details of the process moving forward until AFTER they had signed up some tenants. Being new to renting my property out I never knew what deposit was being taken or what was agreed between the tenants and them about my property until it was already done ie. they had agreed a 6 month break clause and never checked with me first or informed me. Emails were not replied to for at least 2 days if at all.
My tenants were due to sign the contract with me in half an hour time and I had to call the agents to find out if they had even paid the deposit / rent yet! Then I was told I wouldn't receive my owed money from them until 5 working days later despite the fact that they had my bank details and the signed documents for over a week. When raising my complaint with the manager - Kerry - she was rude and abrupt with telling me that that was how they do things and there is nothing she can do about it - there was no apology!
I will not be using them again - that's for sure! Their motto is definitely one of 'we've got our money now so who cares about the customer!'
My tenants were due to sign the contract with me in half an hour time and I had to call the agents to find out if they had even paid the deposit / rent yet! Then I was told I wouldn't receive my owed money from them until 5 working days later despite the fact that they had my bank details and the signed documents for over a week. When raising my complaint with the manager - Kerry - she was rude and abrupt with telling me that that was how they do things and there is nothing she can do about it - there was no apology!
I will not be using them again - that's for sure! Their motto is definitely one of 'we've got our money now so who cares about the customer!'
What agent could do to change your mind?
Better communication and customer service!Attached Filesnbsp;
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Latest Reviews
11th Dec 2017
reviewed by 'Bart'
5th Mar 2014
reviewed by 'Terry'
Opening Hours
Address
Simpson & Partners
64 Corporation Street
Corby
Northamptonshire
NN17 1NH
01536 202007
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Dec 11,2017
Dec 11,2017
1
people found
this helpful
this helpful
Called them twice same day to view property for sale, promised to call back to arrange viewing, never did. RUBBISH. They don't care about customers, why been bothered, plenty more agencies out there......
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Dec 19, 2017
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(1)
We had the exact same issue, terrible excuse of a agency . Feel sorry for the people who have paid to sell there house with them . ...
Mar 05,2014
Mar 05,2014
1
people found
this helpful
this helpful
The service was awful once they had secured my business! They were very good at 'selling' themselves but didn't have the capability to follow through with decent customer service thereafter. I didn't receive the terms of the agreement from them, or any details of the ...
read full review
read full review
What agent could do to change your mind?
Better communication and customer service!Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
