Abominable letting agency. Agents were aggressive, unpleasant and rude from the day we moved into the flat ("We only want to deal with you; your girlfriend's one of those "uppity sorts of women"). Didn't manage the property themselves, simply using the utterly ineffectual builders provided by the landlord despite paying vast agency fees. Failed to deal with disputes with landlord, then tried to ape us for full rent arrears when they and the landlord have obviously breached particular statutes of housing law (negligence, environmental protection act, etc). Their rents are cheaper than average in the area for a reason: because they operate an utterly shambolic and disreputable service. Do not be suckered in; they will treat you like scum, and then expect you to pay for it.