Greene & Co
West Hampstead, London, NW6
3.3/5, 59 reviews
61% recommended
67% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
44% lettings fee satisfaction

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“Don't believe a word they say, they are utterly incompetent. ......”

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Feb 08,2011
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By: 'Loungos'
Feb 08,2011
13 people found
this helpful
Don't believe a word they say, they are utterly incompetent. I'm not in the habit of contributing to online blog sites etc, but felt that other people should know what they are letting themselves in for dealing with this company.

This is just 1 example:
During the original viewing for the flat we are renting, we had a 'minor' problem pointed out to us and were assured that it would be fixed before we moved in. Needless to say it wasn't, and has turned out to be a much more serious problem than they thought. If they'd taken the time to bother dealing with it when they promised they would, we would have found this out before any money changed hands and steered well clear. We even had a pre-tenancy agreement drawn up to protect ourselves, which all parties signed. When it came to call upon said agreement, I was told it meant nothing and the G&C employee responsible for drawing it up, shouldn't have done so, and was legally worthless (it isn't, but I'm not about to pay a lawyer to prove it, and companies like this know it). After 3 months of stress whilst they laboured over getting the problem fixed, we were told we had to move out for 2 weeks whilst 'major structural works' were completed. This was 2 months ago, and I've just received an email ordering us to pay back rent arrears - for the time we didn't pay rent whilst we lived at a friends whilst the work was being carried out. So here we go again.

Their lack of professionalism and sheer incompetence has proven stressful, time consuming and costly.
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Latest Reviews

View all Reviews 59
29th May 2019
reviewed by 'FriendlyBuyer'
“Despite asking for my email & number to be removed from their mailing lists (after asking about 1 property a month or ......”
7th Feb 2018
reviewed by 'Hassan'
“Avoid, Avoid. Avoid.This company first interest is to make you pay a 600£ deposit before they do anything, and if ......”
29th Sep 2017
reviewed by 'Anu'
“Adam was very helpful, polite and remained easily contactable throughout the negotiation and offer process. I would recommend him highly...”
15th Sep 2017
reviewed by 'Guido'
“Decision to use Greene & Co was based on their professionalism + customer service when I originally purchased the flat. - Sold ......”
13th Feb 2016
reviewed by 'AZ'
“Kathyrn Greensmith showed us properties and we found the one we are going to move into. This is the first ......”
28th Oct 2015
reviewed by 'N'
“They asked us to pay ahead a agency fee and then forced us to sign a contract that said that ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: Closed
  • Sunday: Closed
Address

Greene & Co
146 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7328 3232

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 100% £670,000 £880,000
Lettings 0% 44% £295 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 11 11 5 1 14 1 4 7
Areas covered
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  • Conveyancing
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“NON-STOP EMAILS & CALLS...”

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May 29,2019
Minithumbdown
By: 'FriendlyBuyer'
May 29,2019
0 people found
this helpful
Despite asking for my email & number to be removed from their mailing lists (after asking about 1 property a month or so ago) they continue to email and call me daily. I would not buy a flat if this company was selling it as a result. ...
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“Avoid, Avoid. Avoid.This company first interest is to make ......”

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Feb 07,2018
Minithumbdown
By: 'Hassan'
Feb 07,2018
1 people found
this helpful
Avoid, Avoid. Avoid. This company first interest is to make you pay a 600£ deposit before they do anything, and if for some reason you can't get the property. your deposit is wiped off. They showed me a few properties, I liked one and asked to ...
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“Adam was very helpful, polite and remained easily contactable throughout ......”

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Sep 29,2017
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Adam
By: 'Anu'
Sep 29,2017
2 people found
this helpful
Adam was very helpful, polite and remained easily contactable throughout the negotiation and offer process. I would recommend him highly...
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“Decision to use Greene & Co was based on their professionalism + ......”

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Sep 15,2017
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By: 'Guido'
Sep 15,2017
0 people found
this helpful
Decision to use Greene & Co was based on their professionalism + customer service when I originally purchased the flat. - Sold the flat within the timeframe stated - Maximised interest to ensure optimum price - Ben Voss was outstanding and provided the link between all parties. ...
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Comment on agent fees
StandardGui
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“Kathyrn Greensmith showed us properties and we found the one ......”

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Feb 13,2016
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Kathyrn
By: 'AZ'
Feb 13,2016
0 people found
this helpful
Kathyrn Greensmith showed us properties and we found the one we are going to move into. This is the first review I am writing for anyone because I had a great experience with her. She is warm, friendly, patient and helpful. I did not feel ...
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Comment on agent fees
Fees are high
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“They asked us to pay ahead a agency fee and ......”

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Oct 28,2015
Minithumbdown
By: 'N'
Oct 28,2015
1 people found
this helpful
They asked us to pay ahead a agency fee and then forced us to sign a contract that said that if for any reason we don't sign the contract we loose the fee. Basically cohertion by contract. The contract is the worse I've seen in ...
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“Greene & Co has been extremely professional and helpful with my ......”

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Jul 02,2015
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Aubrey
By: 'Rui'
Jul 02,2015
0 people found
this helpful
Greene & Co has been extremely professional and helpful with my letting. Aubrey Newton has showed my a few flats that were exactly tailored to my needs and went the extra mile to help with the rent agreement, references and contract signature. I'm very satisfied with ...
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“We signed contract in begging of August with green and ......”

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Oct 26,2014
Minithumbdown
By: 'Reka'
Oct 26,2014
1 people found
this helpful
We signed contract in begging of August with green and co. We agreed the following thing. The property what we going to rent will be cleaned including a carpet cleaning and also couple of furniture going to be removed. On the 1 September when we moved ...
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What agent could do to change your mind?
N/A
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“My flatmate are so grateful for the assistance we received ......”

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Jun 12,2014
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Matthew
By: 'Maria'
Jun 12,2014
0 people found
this helpful
My flatmate are so grateful for the assistance we received from Matt and Dan in finding what is the perfect flat for us. Due to unfortunate circumstances, the time we had to find a place to live was cut short. Matt's proactive and friendly service ...
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“Being accompanied with my friend I went to this agency ......”

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Jun 08,2014
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Matthew
By: 'Lara'
Jun 08,2014
0 people found
this helpful
Being accompanied with my friend I went to this agency and it really saved me from being panically looking at properties. I rented an amazing studio around the lovely West Hampstead area at great values. People in the office were truly nice and helpful. Highly ...
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“Being the first time I rent in London I was ......”

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May 29,2014
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Tom
By: 'Tom'
May 29,2014
0 people found
this helpful
Being the first time I rent in London I was slightly worried, with Tom helping he made everything very simple and everything went through very smoothly. Will be contacting Tom or another Greene branch when I look to move next....
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“Tom helped us find a property and made the process ......”

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May 28,2014
Minithumbup
By: 'Billie'
May 28,2014
0 people found
this helpful
Tom helped us find a property and made the process extremely easy. He kept us in the loop of what was going on at all times....
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“I was absolutely disgusted with how Greene and co. do ......”

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Apr 29,2014
Minithumbdown
By: 'Joan'
Apr 29,2014
1 people found
this helpful
I was absolutely disgusted with how Greene and co. do business. They took almost a month to find tenants for my flat and I was forced to take a fairly low rent for the property. I also stupidly used them as property managers for and ...
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By: WH PM - Chloé Tilby
Apr 29, 2014
View all comments (1)
Good Afternoon Joan Could I ask for you to let us know which property and which works you are referring to specifically? We are very sorry to hear about your experience with Greene & co and would like to stress with regards to the Management service that we always seek landlords approval for any jobs taking care to utilize the most effective solutions. All feedback is welcomed and it would be great to have some further context in this instance. Many Thanks and I look forward to heari ...

“We liked an apartment, left an offer. Lee called and ......”

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Apr 23,2014
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Lee
By: 'Iman'
Apr 23,2014
2 people found
this helpful
We liked an apartment, left an offer. Lee called and said how about this, we said no, then he said if we halve our fee would you accept the landlay's offer, and so we both agreed and the offer was accepted and we paid the ...
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What agent could do to change your mind?
He promised and tried to do so, but failed!
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“I am very disappointed by my experience as a tenant. ......”

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Sep 20,2013
Minithumbdown
By: 'Florence'
Sep 20,2013
3 people found
this helpful
I am very disappointed by my experience as a tenant. I have always paid my rental on time, for the whole of the 15 months I rented the flat. After I left, I was sent an email confirming that I would receive my deposit back. That ...
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“The worst experience I ever had with an agency too ......”

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Aug 12,2013
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By: 'Andreas'
Aug 12,2013
5 people found
this helpful
The worst experience I ever had with an agency too expensive for getting absolutely nothing from them. 5 weeks and still waiting the contract. Full of excuses and you have to run after them all the time to get things done and if you are lucky ...
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“Mubeen said a lot, and did very little to address ......”

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Jul 10,2013
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Mubeen
By: 'Alexander'
Jul 10,2013
2 people found
this helpful
Mubeen said a lot, and did very little to address problems with our rental flat. Their maintenance people have been much quicker to act but are totally hopeless....
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What agent could do to change your mind?
Use better maintenance people, respond to tenants' emails, act on issues that need resolving
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“Very disappointed with Greene & Co in their handling of this ......”

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May 18,2013
Minithumbdown
By: 'GGHW'
May 18,2013
8 people found
this helpful
Very disappointed with Greene & Co in their handling of this transaction - and will not use again. I was a prospective buyer who viewed a property in Marlborough House (off Finchley Road), a new office conversion, and had a bid accepted. On Greene's recommendation, I ...
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What agent could do to change your mind?
The agent should not have put up a fight in returning the reservation deposit, when clear defective legal title problems and other legal issues emerged, that undoubtedly affected the material value of the property. They should not also push prospective buyers into placing reservation deposits when they are fully aware that these serious legal issues may well put buyers off from completing the transaction when they come to light. Frankly I expected more integrity and honesty from them, but perhaps I was naive to do so.
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By: Fish
Mar 03, 2014
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Greene also asked me to pay this dodgy reservation deposit on a flat when I was looking to buy. Did not do so on advice from my lawyers and from your experience, glad we didn't... I would also avoid, poor, poor service. ...

“I had a terrible experience dealing with Daniel Fisher at ......”

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Apr 22,2013
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Daniel
By: 'Patricia'
Apr 22,2013
9 people found
this helpful
I had a terrible experience dealing with Daniel Fisher at Green & Co in West Hampstead, he was unproffesional and lied to get my business. He told my tenant I was living in the building, whilst I was living overseas. They gave no support and just ...
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“After using these agents for our first ever venture into ......”

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Feb 28,2013
Minithumbdown
By: 'Never'
Feb 28,2013
3 people found
this helpful
After using these agents for our first ever venture into leasing a property i will never ever give them a second glance again - they were the most shambolic evasive uncaring unprofessional outfit once they had taken their commission - they lied to our tenant ...
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“I am very pleased with the service received from Greene & ......”

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Jan 28,2013
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Naim
By: 'ClareLouise'
Jan 28,2013
0 people found
this helpful
I am very pleased with the service received from Greene & Co. They were completely professional throughout the purchase of my new home. The sales negotiator was knowledgeable and went out of his way to accommodate my various requests for viewings, sometimes at short notice. Whenever ...
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“Having had our first buyer pull out at the last ......”

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Jan 15,2013
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Peter
By: 'Eeemax'
Jan 15,2013
0 people found
this helpful
Having had our first buyer pull out at the last minute with another estate agent we were really hoping to sell our property as soon as possible at the best price. Greene and Co got us two buyers within a week! The communication in the ...
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“i just bought a buy-to let and really had no ......”

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Nov 05,2012
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By: 'client'
Nov 05,2012
0 people found
this helpful
i just bought a buy-to let and really had no idea where to start with the rental process! Daniel and Rebecca in the West Hampstead office really were terrific! They found me great tenants within half a day and got me a better rent then ...
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“I recently rented through Greene and Co, and out of ......”

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Nov 05,2012
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rebecca
By: 'KSS'
Nov 05,2012
0 people found
this helpful
I recently rented through Greene and Co, and out of all the agents they were definitely the most helpful on West End Lane. Rebecca found me the best property, which ticked all of my boxes! She was extremely helpful, always informing me when suitable flats ...
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“If like me you have reservations about estate agents, then ......”

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Oct 25,2012
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Abby
By: 'Mark'
Oct 25,2012
0 people found
this helpful
If like me you have reservations about estate agents, then you absolutely must deal with Abby! She is attentive, proactive and professional and has demonstrated that not all agents are the same! Highly recommended to all....
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“After a previous sale had fallen through and my mortgage ......”

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Oct 13,2012
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Dean
By: 'Property'
Oct 13,2012
0 people found
this helpful
After a previous sale had fallen through and my mortgage offer was slowly running out, I thought my property search would never end. But both Dean Hope and Caroline Kelly of Greene & Co. were excellent. Dean found us a much better property than the first ...
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“I bought a property though Green & Co with Caroline and ......”

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Aug 31,2012
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Caroline
By: 'Kam'
Aug 31,2012
1 people found
this helpful
I bought a property though Green & Co with Caroline and Dean handling the sale. I have dealt with many estates agents before but found them both to be particularly helpful and professional, resulting in a smooth transaction. It's never easy being a Sales Progressor; chasing ...
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“I would highly recommend Greene & Co West Hampstead. They are ......”

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Aug 23,2012
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Caroline
By: 'Tamsin'
Aug 23,2012
1 people found
this helpful
I would highly recommend Greene & Co West Hampstead. They are super friendly, efficient and know exactly when to be involved and when to step back, which meant the sale progressed exactly at the right speed for all involved. Caroline in particular was very switched on ...
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“Abby has been very helpful from the get-go.She only ......”

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Aug 08,2012
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Abby
By: 'Christos'
Aug 08,2012
1 people found
this helpful
Abby has been very helpful from the get-go. She only had one property that fitted what I was looking for and it was the one I bought in the end. Abby is very friendly but also professional, she would respond promptly to my question and ...
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“Abby was delegated by another member of your team to ......”

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Aug 08,2012
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Abby
By: 'Colin'
Aug 08,2012
1 people found
this helpful
Abby was delegated by another member of your team to 'pick up' on my request for information and arrange a viewing on this property despite several earlier email requests and a telephone conversation with someone else which had led nowhere. She handled the initial inspection ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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