“Terrible agency. Been looking for a house for ages. Organised 4 ......”

Feb 08,2011
By: 'Dave'
Feb 08,2011
1 people found
this helpful
Terrible agency. Been looking for a house for ages. Organised 4 viewings in this time when they offered to show us round a number of houses.

The first two times no-one turned up to meet us, and we had to rearrange. The third time someone turned up and showed us round a few houses, but hadn't pre-warned the tenants, so some people didn't let us look around their house. On the fourth time, an estate agent did turn up, but 45 minutes, and countless phonecalls past the time we agreed.
Was this helpful? Yes
By: tenant direct
Jun 22, 2011
We can only apologise if on this occassion our service standards had fallen below what was expected, I do not know the exact circumstances of this issue but whatever happened in this case is clearly not acceptable, your comment is appreciated and we will raise the issue internally in order to assist in our ongoing review of the customer service standards

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Tenant Direct

14 New Road Southampton
SO14 0AY

023 8033 2230

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