Keatons
Bow, London, E3
4.1/5, 58 reviews
79% recommended
100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
78% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“This isn't everything, just a few notes from my Jan-Dec 2010 ......”

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Feb 08,2011
Minithumbup
By: 'KeatonsAreEvil'
Feb 08,2011
17 people found
this helpful
This isn't everything, just a few notes from my Jan-Dec 2010 experience with Keatons - the most frustrating, awful, incompetent, rude and awful people I have EVER encountered. Literally.

- High admin rates at sign-up for which we received the worst service imaginable
- Offensively inaccurate inventory, making a significantly run-down house sound immaculate
- On sign-up they said they would replace one of the mattresses which was worn to nothing and stained (vomit and worse, vomit and worse, use your imagination). They later refused to replace it, blaming the landlord.
- Their reaction to us saying the TV aerial doesn't work: "Well you know sometimes that's the case, some people just kind of get on with it don't they"
- Their reaction to us complaining our ground floor windows don't lock: Send round some bloke with a ScrewFix Direct catalogue who says "Nah, there's no part for those windows mate"
- They LOST their copy of our keys, god only knows where. They then refused to pay for new locks
- No code given for our burglar alarm even after 2 months of constant asking via phone and email. Eventually we were broken in to having all our stuff nicked, at which point one of their ditzy staff went "oh wait here it is, it's on our system"
- Constantly told the person we need to talk to is "on holiday" or "taking a day off" and "they'll get back to you"
- They NEVER got back to us when they said they would
- Staff seemed to change around so much, no-one ever knew who we were or what we had previously talked about
- It's been well over a month since we moved out and still haven't got our deposit back
- They constantly blamed stuff on the Landlord even though it was clearly them being rubbish

Possibly the most important thing to note is that you will not see any of this coming. The office looks professional, and before you sign any contracts the staff seem friendly, polite, presentable and trustworthy.
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Opening Hours
Address

Keatons
397-399 Mile End Road
Bow,London
Greater London
E3 4PB
020 8981 7788

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £300,000 £8,500,000
Lettings 75% 78% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 16 8 17 2 9 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Latest Properties

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“Lak Singh is an excellent estate agent...”

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Aug 22,2019
Minithumbup
By: 'Norma'
Aug 22,2019
0 people found
this helpful
We had a tall order and Lak Singh absolutely delivered on everything. He listened to our requirements and showed us properties that ticked all of our boxes. We had to see quite a few but he was patient and now we have our dream home. ...
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“Great agent who goes the extra mile and alway......”

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Aug 22,2019
Minithumbup
By: 'Alison Hodgetts'
Aug 22,2019
0 people found
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Great agent who goes the extra mile and always kept us informed. The process of renting is really straight forward and digital so can be completed from anywhere....
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“Billy was incredibly helpful and in every asp......”

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Aug 21,2019
Minithumbup
By: 'Fabian'
Aug 21,2019
0 people found
this helpful
Billy was incredibly helpful and in every aspect professional during the entire process. Thanks to Billy and Keatons exceptional service we found our perfect property suited to our requirements....
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“Billy has been a great help to us in securing......”

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Aug 21,2019
Minithumbup
By: 'James Bowman'
Aug 21,2019
0 people found
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Billy has been a great help to us in securing a fantastic rental property. Communicative, friendly, and helpful. Will be recommending to anyone who is looking for a place in the area....
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“Billy went above and beyond to help us get in......”

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Aug 20,2019
Minithumbup
By: 'Yong Qi Zhang'
Aug 20,2019
0 people found
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Billy went above and beyond to help us get into the property within the short time frame we wanted. He managed negotiations with the landlord very smoothly...
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“Billy Haspineall-Keatons...”

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Aug 19,2019
Minithumbup
By: 'Sharyar Sajjad'
Aug 19,2019
0 people found
this helpful
Billy was incredibly helpful and did everything he could to ensure that I got the best property suited to my requirements...
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“Really helpful...”

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Jun 12,2019
Minithumbup
By: 'James'
Jun 12,2019
0 people found
this helpful
Was quick to respond to any query and very helpful in his manner. Provided an ideal property based on our criteria and was available at short notice...
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“Washing Machine Issues...”

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May 16,2019
Minithumbup
By: 'Alex'
May 16,2019
0 people found
this helpful
Joe from Property Management was extremely helpful in getting a new washing machine for our flat. This was the second issue with the machine, and then it was condemned, within a week we had a new one thanks to Joe and the help from John ...
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Comment on agent fees
N/a
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“Great Service from start to Finish...”

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May 14,2019
Minithumbup
By: 'L&D Stepney'
May 14,2019
0 people found
this helpful
After failing to sell our property online and then through another local agency we then tried again and interviewed Keatons and two others to become our sole agent. We knew the market was fairly flat and our property would only appeal to a specific buyer. ...
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Comment on agent fees
The fees were fine and what we would have expected for this sale.
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“Scamsters...”

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Apr 18,2019
Minithumbup
By: 'TJ'
Apr 18,2019
0 people found
this helpful
This is one dodgy estate agent. They will charge you massive fees for independent check in/check out. This same company is the one they use for cleaning so is most definitely not independent. It will be a massive fight at the end to keep ...
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Comment on agent fees
Too high
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“AVOID KEATONS LIKE THE PLAGUE...”

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Sep 24,2018
Minithumbdown
By: 'Jess'
Sep 24,2018
1 people found
this helpful
I had very specific requirements when I moved into the flat that I'm renting from them. Though these were agreed to before I paid the deposit none of them were met before the inventory took place. Keatons had three weeks to perform the cleaning, furniture ...
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Comment on agent fees
They aren't worth the money. In fact they've ended up costing me more money because of their incompetence
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By: Jess
Sep 26, 2018
View all comments (1)
Just to add to this review, Hayley from the maintenance team lied to Tower Hamlets council about my pre-move requirements when I reported Keatons. I was very clear about wanting the mould removed and the walls repainted and even went as far as providing the application forms and emails in which this was stated but rather than apologise for the mistake, she kept lying. Do not trust these snakes! ...

“Very Helpful...”

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Jun 27,2018
Minithumbup
By: 'Nick.Ak'
Jun 27,2018
0 people found
this helpful
Allan has been very helpful. We met at the property on time and he was very welcoming and provided with all the information needed, without any pressure. He kept in touch and also kept updating me on the whole process and sorted all issues out ...
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Comment on agent fees
good
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“FIVE STAR RATING...”

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Jun 26,2018
Minithumbup
By: 'Special K'
Jun 26,2018
0 people found
this helpful
We purchased our lovely apartment and Henry Chisholm was so professional and kept us up to date with progress of purchase. Henry and Keaton Staff have all been fantastic and I would recommend Keatons for buying, selling or renting....
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Comment on agent fees
Good
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“Excellent service...”

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Jun 07,2018
Minithumbup
By: 'Olga P'
Jun 07,2018
0 people found
this helpful
Helpful and efficient throughout, Richard and the team at Keatons were a pleasure to deal with. They even let us have a few extra viewings throughout the process so we could measure up furniture etc, which was great....
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“Great experience!...”

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Jun 05,2018
Minithumbup
By: 'Mary'
Jun 05,2018
0 people found
this helpful
Alan has been great! Responsive, clear and truly honest. He listened to exactly what I wanted and helped me to find my dream home! He's calm, no pressure approach made working with him an absolute pleasure!...
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“Alan the star!...”

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May 28,2018
Minithumbup
By: 'Lucy'
May 28,2018
0 people found
this helpful
Alan has made moving a dream, he is the best, most honest estate agent I have ever met! He gets on to the case super quick and keeps you updated throughout. Because of Alan's amazing ways, I will continue to use Keaton's as an estate ...
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“Fantastic and professional experience...”

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May 24,2018
Minithumbup
By: 'JK'
May 24,2018
0 people found
this helpful
We used Keatons to rent our first student house and from start to finish they were very helpful and professional. Alan was very friendly and efficient and helped make the process very easy and fast but also helped explain everything so we always knew what ...
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“Keatons comes recommended...”

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May 21,2018
Minithumbup
By: 'Patrick Purcell'
May 21,2018
0 people found
this helpful
Heard some good things about Keatons from friends in the local area and they did not disappoint. Our agent Alan, found us properties that fit our search criteria perfectly and wasn't spammed with options that would not work for us, unlike some other agencies. Any ...
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Comment on agent fees
Fees were reasonable and justified the price
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“Professional...”

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May 21,2018
Minithumbup
By: 'Elizabeth J'
May 21,2018
0 people found
this helpful
As a first time buyer, I was dealing with a lot of different agents and agencies in the local area and Richard at Keatons was by far the most professional. He provided regular updates by signposting me to new listings that were within my price ...
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“Great service throughout...”

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Apr 30,2018
Minithumbup
By: 'Raj'
Apr 30,2018
0 people found
this helpful
We recently sold our house through Keatons, and this was in no doubt down to the tireless work from Lak. He kept a constant dialogue open between all parties to ensure transparency, and was always on hand if we had any questions. Would recommend his 5 ...
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Comment on agent fees
see review
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“Fantastic service from Lak at Keatons Bow...”

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Apr 30,2018
Minithumbup
By: 'Jenny'
Apr 30,2018
0 people found
this helpful
I cannot recommend Lak and the team at Keatons Bow highly enough. I had found a property to buy without having started to sell my current house, so needless to say I was under pressure to sell very quickly. I got several quotes from different ...
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Comment on agent fees
Because we needed the house to sell quickly, we didn't think it the best plan to negotiate the fees down, and given that they were successful in selling the house in the timeframe and for the price that we wanted, I think the fee was worth paying.
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“Great service!...”

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Apr 27,2018
Minithumbup
By: 'Kelly Woodward'
Apr 27,2018
0 people found
this helpful
Bought my first property in the area before Christmas 2017 and I must say that the service from Henry was immaculate from start to finish. I was given options within my budget and most importantly he clearly had a really good knowledge of the area, which ...
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“Another great experience with Keatons Bow office, Joe Harvey was ......”

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Feb 22,2018
Minithumbup
By: 'Lou'
Feb 22,2018
0 people found
this helpful
Another great experience with Keatons Bow office, Joe Harvey was on point with his market appraisal and his strategy for us to sell our property which we purchased through Keatons. Subsequently helping us achieve a price way above our expectations and progressing the sale smoothly ...
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Comment on agent fees
Good
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“I let 3 of my flats with Keatons and these guys ......”

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Feb 15,2018
Minithumbup
By: 'Matt Slark'
Feb 15,2018
0 people found
this helpful
I let 3 of my flats with Keatons and these guys seem to get better and better every year. Their service is brilliant, Oliver and his experienced team put me at ease. I have a few more properties and will definitely be giving these to Keatons....
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Comment on agent fees
Very reasonable
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“Really pleased with the effort from Keatons and in particularly ......”

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Feb 16,2016
Minithumbup
By: 'Lawrence'
Feb 16,2016
0 people found
this helpful
Really pleased with the effort from Keatons and in particularly Joe. The sale was a bit difficult due to my low lease but they give me sound advice throughout the process...
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Comment on agent fees
Good
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“Terrible service from start to finish - I encountered a ......”

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Dec 17,2015
Minithumbdown
By: 'Martyn'
Dec 17,2015
3 people found
this helpful
Terrible service from start to finish - I encountered a number of issues when engaging Keatons to let my property out. Their failings have subsequently been recognized and accepted by their Head Office following a formal complaint. Issues included: - Keatons have accepted that tenant ...
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“After having my property on the market with another agent ......”

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Oct 16,2015
Minithumbup
By: 'Gary'
Oct 16,2015
0 people found
this helpful
After having my property on the market with another agent for sometime I was growing frustrated with the lack of activity and in particular the lack of communication. As such I contacted Keatons and spoke to Simon Jackson, he came around and valued my property ...
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“After getting multiple emails of irrelevant properties from other agents ......”

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Oct 08,2015
Minithumbup
By: 'David'
Oct 08,2015
2 people found
this helpful
After getting multiple emails of irrelevant properties from other agents Henry from Keatons kept me well informed with properties that matched my criteria perfectly. Due to this along with his competence in delivering quality customer service my search was made easy. I am glad to ...
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“We recently sold a property through Keatons, Bow Branch and ......”

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Oct 08,2015
Minithumbup
By: 'Sammi'
Oct 08,2015
1 people found
this helpful
We recently sold a property through Keatons, Bow Branch and despite our property being on the market for over 6 months with one of their competitors they managed to find a buyer within the first two weeks. To be honest it has been a very quick ...
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“We registered with a number of agents whenStarting our property ......”

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Nov 14,2014
Minithumbup
By: 'Emma L'
Nov 14,2014
1 people found
this helpful
We registered with a number of agents when Starting our property search and we received some indifferent levels of service. Only two agents ever stayed in contact and Keatons was one of those. We ended up finding through them and they made the whole sales ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:31 AM 11/01/2018 by Claire Mardle

Awards won by Keatons, London E3 4PB


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