Steer clear! Fineholm have been nothing but horrendous. We have been complaining to them for months now that there are holes in our roof and they won't even get back to us! We have now got mould growing in our rooms due to these holes which may be causing health problems. They refuse to do anything about this!
Our boiler was broken for a month, someone came in to do a quick repair which lasted a day, then it was broken for a further two weeks when we were told to "live with it"!
They still haven't fixed our fire alarm which broke a few months ago.
We move out in May and are terrified they are going to charge us for their bogus cleaning bills - we will leave the place spotless.
Reports of people turning up in the house on moving out day with no warning and viewers being let in without permission will be met with calls to the police.
Stay away from this company! They are incompetent, rude, unhelpful and downright neglectful! Not to mention our lease is riddled with spelling mistakes, including our names which were just crossed out and written in pen.
Wish I'd found this site before we moved in!