25% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Feb 27,2014
Feb 27,2014
1
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They take your card details before putting an offer through to the landlord and if the offer is accepted they withdraw a £1000 security deposit. This security deposit is mainly to secure THEMSELVES that you wont back away from your offer or you'll lose your deposit but don't forget, it's also to take the property OFF THE MARKET so no one else can put an offer for it.
After months of searching for a decent property to match our needs we found one with Felicity J Lord and we made an offer to rent it. After some negotiation the offer was accepted and my £1000 security deposit was taken from my account. We were happy that our search had ended and was looking forward to get references done to move into the new property. At this point, they were waiting for us to pay the agency fees and reference fees to get references checked. I am so glad we didn't pay that straight away because it turns out we would have lost it! Here's why...
Two days later they said SOMEONE ELSE HAD PUT A HIGHER OFFER FOR THE PROPERTY AND UNLESS WE MATCH THAT OFFER WE WONT GET THE PROPERTY!
What?! How was another offer made?! Wasn't the property supposed to be off the market?! What was the security deposit for then?!
After arguing about this they simply said "the landlord has the right to change their mind and we will refund your deposit".
But hold on a minute... "You said a higher offer was made so it's not a matter of the landlord changing his/her mind. Another offer was taken for the property while ours was already accepted! The security deposit was meant to take the property OFF THE MARKET and no more offers be taken for it. You have clearly violated the agreement of the security deposit"
They just kept pointing fingers at the landlord instead.
They did eventually (2 weeks later) refund our security deposit but this meant that
1. We had to get back to the property hunt after expecting to move into one.
2. We had to wait 2 weeks in our search for another property because we couldn't make an offer and pay a holding deposit for another property we liked with another agent until we got our refund from Felicity J Lord. We simply had to watch properties we liked go away while waiting for our refund.
I have now found out on this site that it's not the first time they did this. Make no mistake, your deposit is to take the property OFF THE MARKET. Advertisements, online listings etc. for the property can still stay up in case your references don't pass and they have to find another tenant for the property you put your offer for and paid the deposit for BUT... THEY ARE NOT ALLOWED TO ACCEPT FURTHER OFFERS ONCE YOU HAVE PAID YOUR DEPOSIT!
Yet they do accept further offers in favor of the landlord because they try to find the landlord a tenant who offers more rent, regardless of having accepted the offer and taken the deposit of a previous prospective tenant. THIS IS UNACCEPTABLE.
If you see a property listed with Felicity J Lord, there's a good chance another agent is listing the same property so avoid Felicity J Lord and go with another agent. And if not, your better off looking for another property and NOT deal with Felicity J Lord at all.
If possible, write to the landlord of the property you like and let them know you're not putting an offer for it because it's listed through Felicity J Lord.
After months of searching for a decent property to match our needs we found one with Felicity J Lord and we made an offer to rent it. After some negotiation the offer was accepted and my £1000 security deposit was taken from my account. We were happy that our search had ended and was looking forward to get references done to move into the new property. At this point, they were waiting for us to pay the agency fees and reference fees to get references checked. I am so glad we didn't pay that straight away because it turns out we would have lost it! Here's why...
Two days later they said SOMEONE ELSE HAD PUT A HIGHER OFFER FOR THE PROPERTY AND UNLESS WE MATCH THAT OFFER WE WONT GET THE PROPERTY!
What?! How was another offer made?! Wasn't the property supposed to be off the market?! What was the security deposit for then?!
After arguing about this they simply said "the landlord has the right to change their mind and we will refund your deposit".
But hold on a minute... "You said a higher offer was made so it's not a matter of the landlord changing his/her mind. Another offer was taken for the property while ours was already accepted! The security deposit was meant to take the property OFF THE MARKET and no more offers be taken for it. You have clearly violated the agreement of the security deposit"
They just kept pointing fingers at the landlord instead.
They did eventually (2 weeks later) refund our security deposit but this meant that
1. We had to get back to the property hunt after expecting to move into one.
2. We had to wait 2 weeks in our search for another property because we couldn't make an offer and pay a holding deposit for another property we liked with another agent until we got our refund from Felicity J Lord. We simply had to watch properties we liked go away while waiting for our refund.
I have now found out on this site that it's not the first time they did this. Make no mistake, your deposit is to take the property OFF THE MARKET. Advertisements, online listings etc. for the property can still stay up in case your references don't pass and they have to find another tenant for the property you put your offer for and paid the deposit for BUT... THEY ARE NOT ALLOWED TO ACCEPT FURTHER OFFERS ONCE YOU HAVE PAID YOUR DEPOSIT!
Yet they do accept further offers in favor of the landlord because they try to find the landlord a tenant who offers more rent, regardless of having accepted the offer and taken the deposit of a previous prospective tenant. THIS IS UNACCEPTABLE.
If you see a property listed with Felicity J Lord, there's a good chance another agent is listing the same property so avoid Felicity J Lord and go with another agent. And if not, your better off looking for another property and NOT deal with Felicity J Lord at all.
If possible, write to the landlord of the property you like and let them know you're not putting an offer for it because it's listed through Felicity J Lord.
What agent could do to change your mind?
Be honorable!Attached Filesnbsp;
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Opening Hours
Address
Felicity J Lord
310 Mare Street
Hackney,London
Greater London
E8 1EJ
020 8986 2698
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 0% | £775,000 | £775,000 |
| Lettings | 100% | 50% | £1,200 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 7 | 0 | 0 | 0 | 0 | 1 | 6 |
Areas covered
- E8
- E9
- E5
- E2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 12,2023
Apr 12,2023
0
people found
this helpful
this helpful
We rented our house out through FJL for years and found them helpful, proactive and swift to sort our problems but selling through them was amazing. They worked so hard and the Branch Manager, Charlie, bent over backwards to get our sale “ over the line”. ...
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Mar 16,2023
Mar 16,2023
0
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really appreciated the communication from. faisal and vivian in the hackney and stoke newington offices respectively.
Great agents with a real interest in their applicants...
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Feb 20,2023
Feb 20,2023
0
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So far I've had a seamless and enjoyable experience selling my property with Felicity J Lord, I had a great connection with the branch manager Charlie Saville and his team, got viewings quickly and a couple of offers within a couple of weeks, now in ...
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May 26,2022
May 26,2022
0
people found
this helpful
this helpful
I have mainly been corresponding with Faisal Hussain.
Faisal is very professional, approachable. I have never had to chase him up for anything....
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Oct 12,2021
Oct 12,2021
1
people found
this helpful
this helpful
Calls go to a concierge (who are delightful) - but no-one calls you back. 2 months and waiting for response from manager! Terrible service...
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Mar 23,2020
Mar 23,2020
3
people found
this helpful
this helpful
I have been waiting since November for a deposit refund and we are now approaching April. My concern is less about the money now but more about the outright disregard and care given to me.
After being dealt with by the initial agent whom I ...
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Dec 18,2018
Dec 18,2018
2
people found
this helpful
this helpful
Viewed a property on Thursday evening (we were the first people to view the property). We put down a holding deposit of £1000 the next day and were assured that this meant noone else would be able to view the property. We were then informed on ...
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Comment on agent fees
Agent fees are the highest we've come across so far.
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Jun 14,2018
Jun 14,2018
2
people found
this helpful
this helpful
Renting through FJL has been the most horrendous, stressful experience in my 10 years in London. So much has gone wrong it's too much to list. They have been so incompetent and unhelpful. I would warn anyone to avoid them unless you want to have the ...
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Comment on agent fees
Bad - c £500 just for reference checks and signing a lease
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May 11,2016
May 11,2016
2
people found
this helpful
this helpful
This was the most horrific experience I've ever had and I lived in London for nearly a decade.
Scandalous behaviour. I kind of wish they were rude to me, at least then I would have some substance. They gave us the wrong keys, they didn't ...
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What agent could do to change your mind?
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.Attached Filesnbsp;
Comment on agent fees
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
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Mar 09, 2018
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(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Nov 29,2014
Nov 29,2014
5
people found
this helpful
this helpful
Felicity J Lord charged us over £400 for 'reference checks' 'coordinateion 'check in' service when we rented our flat through them. This is over double what we've paid before over the past 4 years in London. So as per their website and company literature we expected a ...
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What agent could do to change your mind?
Listened to me and understood my very reasonable request without arrogance or laying blame on everyone else.Attached Filesnbsp;
Comment on agent fees
These do not at all reflect the service FJL provide, not only was the service poor and incomplete when I questioned them on it they were arrogant and defensive which I don't expect when paying for a premium service. You cannot claim to provide a list of services to validate a huge fee then when these services are not delivered shrug off responsibility.
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Dec 05, 2014
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Dear J Berridge
I'm really sorry to hear this. Please can you email [email protected] so we can look into this for you.
Many thanks
Melanie Smith
Customer Relations Manager ...
Apr 11,2014
Apr 11,2014
1
people found
this helpful
this helpful
My partner and I let a flat through FJ Lord which was managed by their maintenance company from June 2012 ¢â‚¬â€œ December 2013.
It pains me to have to spend the time writing this review but I was disgusted, continually shocked and frankly appalled at the level of ¢â‚¬Ëœ...
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Sep 07, 2015
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I was charged £300 for tenant referencing and changing one name on the tenancy when I took it over from another tenant. This is three times any amount I have paid before. When I received the contract I found my signature had been forged so I was not able to raise concerns about any of the clauses. The worst of these is that it says they keep any interest accrued on our deposit. THIS IS NOT COMPLIANT with the tenancy deposit scheme. There are several things which don't work or are in poor repair ...
Feb 27,2014
Feb 27,2014
1
people found
this helpful
this helpful
They take your card details before putting an offer through to the landlord and if the offer is accepted they withdraw a £1000 security deposit. This security deposit is mainly to secure THEMSELVES that you wont back away from your offer or you'll lose your deposit ...
read full review
read full review
What agent could do to change your mind?
Be honorable!Attached Filesnbsp;
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Mar 22,2013
Mar 22,2013
3
people found
this helpful
this helpful
Really bad experience. They take £1000 holding deposit off you if you change your mind for good reasons. Really upset that we won't be getting money back, but have found a much nicer place with a much more reputable agent....
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Jul 14,2012
Jul 14,2012
3
people found
this helpful
this helpful
Felicity J Lord are so unbelievably useless, threatening, expensive and ineffective that I had to share it here in the hope that other people don't have to experience it.
Every dealing with them over the two years I have been renting (as a tenant) through ...
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Mar 02,2012
Mar 02,2012
4
people found
this helpful
this helpful
Never before has an Agent taken a deposit and said "You have the flat" only to call 4 days later and say "You don't have the flat". To compound this illegality 8 days after I paid them my deposit they are yet to repay it. This agent ...
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Feb 20,2012
Feb 20,2012
6
people found
this helpful
this helpful
Fees for moving into a 1 bedroom flat - £630. Will never use Felicity J Lord again once this 12 month contract is up....
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What agent could do to change your mind?
They should immediately inform you of ALL of their fees, not tell you while you are filling in an offer form. Far too much information required for guarantors, even after that they charge ‚£30 for a further previous landlord reference and expect you to sort it out.Attached Filesnbsp;
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Dec 01,2011
Dec 01,2011
8
people found
this helpful
this helpful
They charge staggering fees!! They were not up front about them at all and despite my asking them several times if there were any fees I should know about they only drop the bomb at the last minute when we are desperate to move in.
600 ...
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What agent could do to change your mind?
Not charge such insane fees, and being transparent about them from the outset.Attached Filesnbsp;
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Mar 28, 2012
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We had exactly the same problem. We asked if there were any hidden fees before we moved and were told there were none. On moving day when desperate suddenly we have to pay hundreds of pounds in admin costs and legal costs etc etc. I can remember if it was as much as £600 , we managed to reduce it a bit but was definitely more than £100 for each of the 3 of us moving in. ...
Mar 28,2012
Mar 28,2012
32
people found
this helpful
this helpful
I cannot express enough how awful my experience has been with Felicity J Lord. From the day we were meant to move in up till now 9 months later there has been nothing but problems and any attempt at getting resolutions is like getting blood out ...
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Mar 28, 2012
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After reading the other reviews they reminded me of something else that we had the same problem with. We asked if there were any hidden fees before we moved and were told there were none. On moving day when we were desperate for somewhere to move to suddenly we have to pay hundreds of pounds in admin costs and legal costs and costs to produce the tenancy agreement etc etc. I cant remember if it was as much as the £600 that others have mentioned, but it was definitely more than £100 from each o ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:26 PM 14/06/2018 by Shobad Ahmed
