Absolutely useless, incompetent and arrogant.. Do not use this agency. We moved in in December and then quickly found out that the house was actually under a possession order against the landlord. They have spent the last months lying to us about it, saying they were unaware of the possession order and they didn't know why the previous tenant moved out, generally trying to fob us off stop us asking questions. Through a little research it came to light that they we're aware of the eviction and let us sign a 6month contract knowing the house would be repossessed in less than six months time and pocketing the money and agency fees. When we confronted them about this they just claimed ignorance again and told us it was not their responsibility to inquire about the financial situation of their landlord. Also as the previous review states they are useless at replying/responding to issues and unless you actually visit the office and refuse to leave/pester them constantly they will not do anything.
Avoid at all costs.