Keatons
Hackney, London, E8
4.6/5, 43 reviews
91% recommended
100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“Over the year of renting my property with Keatons in ......”

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Feb 05,2011
Minithumbdown
By: 'Janice11'
Feb 05,2011
16 people found
this helpful
Over the year of renting my property with Keatons in Hackney I found them to be absolutely rubbish: they told a tale of lies to prospective viewers, left rent go unpaid for months without informing me, whilst taking their fee upfront, not from the rent as agreed.
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By: K
Feb 10, 2011
Keatons' fees are always upfront, which would have been made clear to you when your property was valued... oh and it is also clearly laid out in the terms of business that you would have read and signed! I'm the Lettings manager, please feel free to call me and discuss this false claim, I'm sure you have my name and number.

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Opening Hours
Address

Keatons
352 Mare Street
Hackney,London
Greater London
E8 1HR
020 8525 7788

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 50% £510,000 £930,000
Lettings 100% 99% £1,350 £3,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 26 2 7 0 3 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Latest Properties

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“Percy & the team at Keatons are professional ......”

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Nov 30,2020
Minithumbup
By: 'Mathew'
Nov 30,2020
0 people found
this helpful
Percy & the team at Keatons are professional but also cared. The whole process went really well, they managed my expectations well and supported me through the process, which has in the past been extremely stressful....
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“Thank you Percy and Keatons!...”

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Nov 24,2020
Minithumbup
By: 'Claire Owens'
Nov 24,2020
0 people found
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Percy was a great help throughout the entire leasing process and helped us secure our dream rental. Highly recommend working with him and the Keatons team in Hackney. Thanks again!...
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“very helpful agent, five starts experience!! ......”

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Nov 20,2020
Minithumbup
By: 'George Nerantzis'
Nov 20,2020
0 people found
this helpful
very helpful agent, five starts experience!! Took time to understand my requirements and and suggest accordingly. very quick responses too! Thanks Percy Jennings!!...
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“Percy found us lovely tenants within a week o......”

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Nov 10,2020
Minithumbup
By: 'Danielle Adam'
Nov 10,2020
0 people found
this helpful
Percy found us lovely tenants within a week of listing. Ross also gave us a great introduction to the company and the entire process was extremely smooth....
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“Great work from Percy who helped us find a pl......”

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Oct 22,2020
Minithumbup
By: 'George'
Oct 22,2020
0 people found
this helpful
Great work from Percy who helped us find a place in Clapton. He has been helpful throughout the process and always easy to speak to....
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“Percy was fantastic through the whole process......”

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Oct 21,2020
Minithumbup
By: 'Max'
Oct 21,2020
0 people found
this helpful
Percy was fantastic through the whole process. Showed me a range of good flats and even negotiated a deal for me...
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“Our first flat-viewing was with Keaton's and ......”

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Sep 17,2020
Minithumbup
By: 'Sarah'
Sep 17,2020
0 people found
this helpful
Our first flat-viewing was with Keaton's and the experience was so great, we cancelled all viewings we had booked thereafter and put in an offer on the spot. Our agent was Percy Jennings, and he was incredibly helpful in sending us a 3D virtual tour ...
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“Kind and helpful Percy...”

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Sep 07,2020
Minithumbup
By: 'Amy Niven'
Sep 07,2020
0 people found
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I was looked after by Percy. I have never had a more pleasant experience when renting. He checked in with me where appropriate and always made my requests and queries feel like a priority....
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“Thank you, Percy....”

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Aug 22,2020
Minithumbup
By: 'ollie wetton'
Aug 22,2020
0 people found
this helpful
We have recently signed a property to rent in London Fields, Percy was attentive and thorough in the whole process. He was available throughout either by text or phone to answer any queries and in some cases going above and beyond to ensure any of ...
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“I have recently been looking to rent a flat a......”

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Jul 29,2020
Minithumbup
By: 'Ryan'
Jul 29,2020
0 people found
this helpful
I have recently been looking to rent a flat and have viewed a few with Percy from Keatons. I have been so impressed with the whole process from setting the viewing up, the information provided and the guidance Percy was able to give in such ...
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“Great experience...”

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Jul 20,2020
Minithumbup
By: 'Ilinca Tuvene'
Jul 20,2020
0 people found
this helpful
My partner and I were looking for a one bedroom flat for this fall. Considering this is a very tricky time for rentals, our agent (Percy) really helped us navigate the process and made it as smooth as possible!...
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“Thanks Percy...”

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Jul 17,2020
Minithumbup
By: 'Fergus George Davison'
Jul 17,2020
0 people found
this helpful
We used Keatons to let our new flat and dealt primarily with Percy. The first flat we viewed wasn't quite what we were looking for, Percy asked me to email him a wish list and he found us something that ticked all of our boxes. ...
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“Great renting process with Keatons...”

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Jul 15,2020
Minithumbup
By: 'Karen Verey'
Jul 15,2020
0 people found
this helpful
Big thanks to Percy at Keatons in Hackney for helping myself and my flatmates find our new house, he's been great and we really appreciate his hard work! We love our new home!...
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“Top class service for tenants...”

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Jul 10,2020
Minithumbup
By: 'RJ O'Shea'
Jul 10,2020
0 people found
this helpful
As tenants we received a top class service from Keatons in Hackney Central, polite, considerate and very attentive. We have recently extended or contract following a check-in from Abhijit Gooptu, Head of Renewals. again, no complaints whatsoever, having used agents over the past 10 years i ...
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“Thank you, Percy!...”

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Jul 07,2020
Minithumbup
By: 'Julia'
Jul 07,2020
0 people found
this helpful
Percy made our moving experience very easy. He was quick to respond and very helpful and accommodating. We love our place and are very appreciative!...
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“Percy was a fantastic agent and got everythin......”

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Jun 26,2020
Minithumbup
By: 'M'
Jun 26,2020
0 people found
this helpful
Percy was a fantastic agent and got everything done quickly and easily (from viewing to complete sign up in 2 weeks). No complaints at all....
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“Abhijit was very helpful when we needed it mo......”

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Jun 22,2020
Minithumbup
By: 'LP'
Jun 22,2020
0 people found
this helpful
Abhijit was very helpful when we needed it most. We very much appreciated his timely replies and willingness to be flexible....
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“We've been tenants with Keatons in Hackney fo......”

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Jun 09,2020
Minithumbup
By: 'Romilly'
Jun 09,2020
0 people found
this helpful
We've been tenants with Keatons in Hackney for the last 3 years and have found them very easy to deal with, especially Abhijit and Siane who have always been a pleasure and super responsive. Our landlords live in the States so we don't have contact with ...
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“Great advice from Abhijit as usual - feel my......”

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May 20,2020
Minithumbup
By: 'Susan Irvine'
May 20,2020
0 people found
this helpful
Great advice from Abhijit as usual - feel my property is in safe hands and very well-managed by Abhijit and the Keatons team...
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“5* Service - thank you Riaz!...”

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Oct 07,2019
Minithumbup
By: 'Aisling Jarvis'
Oct 07,2019
0 people found
this helpful
5* Service - thank you Riaz! Our experience working with the Hackney branch of Keatons and Riaz Sobany in particular was brilliant from start to finish. Riaz was patient and kept our requirements in mind whilst we searched for the perfect property to rent. Thank you ...
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“Riaz Sobany made the property hunt so easy!...”

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Oct 01,2019
Minithumbup
By: 'India Jennings'
Oct 01,2019
0 people found
this helpful
Riaz Sobany made the property hunt so easy for me. I had been actively looking for 6 weeks with no luck even getting viewings in to see properties in time. When my property became available he let me know immediately and was so flexible. He recommended ...
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“Riaz was very hepful throughout the whole pro......”

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Oct 01,2019
Minithumbup
By: 'Cillian O Buachalla'
Oct 01,2019
0 people found
this helpful
Riaz was very hepful throughout the whole process. He went above and beyond to get the deal done and would like to thank him for his efforts! Cheers Riaz....
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“Our experience with Keaton's has been great. ......”

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Jul 17,2019
Minithumbup
By: 'Hanna Finlay'
Jul 17,2019
0 people found
this helpful
Our experience with Keaton's has been great. We spoke to a few letting agencies, and Keatons was the most positive experience we had. Our agent (Siane D'Cruz) is lovely! She has really warm and friendly throughout the whole process. Siane made the experience feel easy ...
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“Excellent and friendly service...”

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May 31,2018
Minithumbup
By: 'LVF'
May 31,2018
0 people found
this helpful
Thank you very much Matthew for your excellent ongoing help with our search for a rental property, particularly for granting us late entry to a property and showing us around, hopefully something suitable will come along very soon via Keatons!...
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“Brilliant customer service from Elliot Ford...”

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May 23,2018
Minithumbup
By: 'Alex'
May 23,2018
0 people found
this helpful
I can't thank Elliot enough for all his help finding us our ideal family home in Hackney. After securing a buyer for our own property, the pressure to find somewhere for us to move had ramped up. Elliot responded swiftly to our situation, listening to ...
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“All around great service!...”

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May 16,2018
Minithumbup
By: 'Sam & Fra'
May 16,2018
0 people found
this helpful
From the first viewing and tenancy bidding with Riaz to the signing of the tenancy agreement and organising final payments with Elza, the entire letting process with this branch was done professionally and in turn made what would usually be a stressful situation completely relaxed. ...
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Comment on agent fees
Good, all fees were explained up front from the very beginning and having some extra time between the admin fee and final deposit meant we could balance our expenses better.
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“Helpful...”

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May 01,2018
Minithumbup
By: 'Tom'
May 01,2018
0 people found
this helpful
Very helpful in getting us to arrange a viewing with the landlord right up until the last minute, when it appeared as if someone else was going to get the property. After the viewing gave us a nice walk around the immediate area, giving us ...
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“Friendly helpful branch...”

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Apr 30,2018
Minithumbup
By: 'Caroline'
Apr 30,2018
0 people found
this helpful
I went in to the Hackney office looking to rent a property. I spoke with Matthew who was very helpful and really knew the area....
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“Great service!...”

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Apr 24,2018
Minithumbup
By: 'Eleanor'
Apr 24,2018
1 people found
this helpful
Had a brilliant experience with Keatons - proactive, not pushy - so helpful and on it with finding a property that is what you want and need, to required spec and price. Riaz is a brilliant consultant and was lovely to work with - he ...
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Comment on agent fees
Standard
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“Kerry has gone above and beyond to help us get ......”

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Mar 14,2018
Minithumbup
By: 'RS'
Mar 14,2018
0 people found
this helpful
Kerry has gone above and beyond to help us get to the exchange date for our purchase - a fantastic service with friendly helpful advice. She has clearly identified that we are first time buyers and made sure we feel that our interests are being ...
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Comment on agent fees
No fees as a purchaser
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Keatons Customer Complaints Procedure



If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.


The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.


If you remain dissatisfied with the result of the internal investigation, please email headoffice@keatons.com. You will receive an acknowledgment email and your complaint will be reviewed.


A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.


In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. www.tpos.co.uk

Last updated at 1:00 AM 01/01/1970 by

Awards won by Keatons, London E8 1HR


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