0% lettings valuation accuracy
0% lettings fee satisfaction
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Feb 25,2014
Feb 25,2014
3
people found
this helpful
this helpful
Where do I begin? I was contacted by Haybrook after advertising my flat on a local website (as I wanted to manage the property myself). After having no luck online I agreed to Haybrook advertising the property for me in a let-only agreement. As they were the first estate agents I had dealt with I was not aware of the shocking price they were going to charge me for the tenant finders fee. However I proceeded with them, along with other estate agents who were willing to charge me much less. I had agreed my rent price with Haybrook, I had specified that I wanted to meet the tenant before agreeing to let to them, and I had specified that I would be willing to buy a washing machine if necessary for the flat at a small increase to the rent. After waiting weeks with no luck, my luck got worse when Haybrook were the first to find a tenant. They told me a tenant was ready to move in immediately and that he would pay £30 less than my asking price for rent but I need to agree now otherwise we'd lose him. I hastily agreed as I was losing more money with no tenant. I received no further information until I myself had to phone twice before anyone would give me any answers. It turns out that Haybrook had promised the tenant a washing machine will be provided free of charge! When I asked for the tenant's phone number and further details as to why Haybrook were lying to get my property rented at further cost to me, I was ignored. When I asked if I could meet the tenant before he moves in, they said that he lived too far away to meet before the move in day. However, when I asked about reducing the tenant finders fee, as this amount was now more than the rent itself, I immediately received a phone call from the manager where she proceeded to tell me off like a small child and intimidate me until I agreed that the fee was fixed (even though in the contract it said that it would vary depending on the rent achieved). She also said that I had stated that I would provide the washing machine free of charge and that I was now lying! I had to then email and state that I was unhappy to proceed until my queries were cleared. This finally got the ball rolling, I got the tenant's phone number and after speaking to him I found out that they had also lied about him living in another city, he actually lived not too long a walk away from the flat itself. Eventually I had to give up and take on the tenant which meant losing a great deal of money because Haybrook couldn't do their job properly. You win, Haybrook. You win.
What agent could do to change your mind?
They should have actually done what I had stated I wanted when we first met. It's all nice and polite until they know they need to get money from you. They need to earn the money, not just do anything necessary to take it away from you. Stop intimidating the people that pay your wages.Attached Filesnbsp;
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Latest Reviews
15th Aug 2014
reviewed by 'Blue99'
28th Feb 2014
reviewed by 'Disgruntled'
25th Feb 2014
reviewed by 'WhyHasItTakenSoLongToWriteThis'
6th Jan 2014
reviewed by 'Landlord'
10th Oct 2011
reviewed by 'Missy'
Opening Hours
Address
Haybrook
Campo Chambers 26 Campo Lane
Sheffield
South Yorkshire
S1 2EF
0114 272 0700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £700 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Aug 15,2014
Aug 15,2014
1
people found
this helpful
this helpful
Again ... as with so many of these reviews where do I start?
We started our tenancy 2 years ago with haybrook as the letting agent and from the word go they were atrocious. They continued to ask for documents that had been sent multiple times, missed ...
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Comment on agent fees
Fees were high and the service was awful for the money paid
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Aug 20, 2014
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(1)
Dear Blue99,
We're really sorry to hear about your experience and the service you received. Please could you email [email protected] with the full details (including property details) so we can investigate.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Feb 28,2014
Feb 28,2014
1
people found
this helpful
this helpful
This is going to be a long one but PLEASE READ if you are considering renting. Where do we start...
We viewed the property with Anton, loved it. Anton assured us that the carpets would be professionally cleaned and banisters would be put up on ...
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Feb 25,2014
Feb 25,2014
3
people found
this helpful
this helpful
Where do I begin? I was contacted by Haybrook after advertising my flat on a local website (as I wanted to manage the property myself). After having no luck online I agreed to Haybrook advertising the property for me in a let-only agreement. As they ...
read full review
read full review
What agent could do to change your mind?
They should have actually done what I had stated I wanted when we first met. It's all nice and polite until they know they need to get money from you. They need to earn the money, not just do anything necessary to take it away from you. Stop intimidating the people that pay your wages.Attached Filesnbsp;
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Yes
Jan 06,2014
Jan 06,2014
1
people found
this helpful
this helpful
I engaged Haybrook to let one of my rental properties in November 2013 on the back of some fairly bold claims about their ability to market the property - from Anton, who I have never heard from again. Ordinarily I would not make the time to ...
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Oct 10,2011
Oct 10,2011
3
people found
this helpful
this helpful
We moved into a property that was marketed and contracts drawn up by Haybrook, when we got the keys we found that the property was filthy, Haybrook promised us it would be professionally cleaned. After a few weeks living at the house we found that ...
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What agent could do to change your mind?
All they care about is getting their money, awful agentAttached Filesnbsp;
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Oct 13, 2011
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Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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