We were due to view 3 properties, when the Student Digz staff turned up to show us the property, one had already been let, which we were not informed about and she only had a key for one of the remaining. We were only allowed to view 3 in one trip, and ended up only viewing one, which felt like a huge waste of opportunity as they could have arranged a viewing for 2 more properties.
We were then due to sign the contract 1 and 1/2 weeks after viewing the property. We paid for a taxi to get to the office only to be told, in an extremely rude manner that the current tenants wish to stay in the property. They had a long time to contact us, as the girls currently living in the house had decided on staying on the same day that we requested the property. We had rung to organise times and dates for the contract signing since confirming the property, which at no point did they inform us that we had lost the house.
They claimed to have rung us 3 times, however no one had missed calls and they had 2 of our phone numbers plus an email address. They then somehow turned it round to us, telling us it was our fault. They did not seem to understand that we were upset/annoyed, and followed by shouting at us like children. I can't imagine they would treat a family looking for a house the way that they treated us.
Very rude, very unreliable. Do not use this company! We are currently spreading the bad experience that we have had, virally over the internet to make sure that other students are not faced with the same disappointment we experienced.