We found Reades to be a disgraceful letting agent. They have caused us untold problems and now that we no longer use them they refuse to communicate with us to answer our questions re the awful mess that they left us in. They also charged our tenants more than they told us that they would as their deposit for renting our property. We only discovered this when we asked them to transfer the deposit to the DPS and they declared that they had it in one of their own accounts. Be very aware all landlords and check how much they have taken from your tenants as a deposit. If you have insurance with Reades be even more afraid and ask for the full policy document. They have cost us a huge amount and refuse to be accountable for their shoddiness.