Absolutely terrible, threatening to take away our deposit for marking to the walls which are general wear and tear after living there for 2 years. General marking around light switches etc. Then telling us that we have to redecorate even though the landlady has clearly stated that she will bring in professionals to do the job.
If anything would go wrong it would take them ages to even get back to you let alone resolve the problem, for example leaking radiators and fans that do not work and haven't been for the entire time we have been living there.
Will not ever use again will avoid them and will tell everyone else to do the same.
Terrible service, rude, anything to make money. Avoid at all costs.