Staff are rude, unhelpful, never return calls, and are only interested in you when they are getting your money. We pay a maintenance fee but have had a broken boiler for 3 months now. In addition, the plumber often does not show up when I've been asked to wait in all day for him. He also smashed part of our toilet while looking at the boiler, and it has yet to be replaced...
It also took them several months to replace a rotten back door, and the old one has just been left in the garden! Not to mention the damp that has still been ignored.
I regret renting a flat through them and will be getting out of my contract asap.