“We were a tenant of Lex Allan for 2 years. During ......”
1 Star Review
Jan 27,2014
By:
'chaos'
Jan 27,2014
Branch: Stourbridge, 87 - 88 St. Johns Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DY8
Branch: Stourbridge, 87 - 88 St. Johns Road
Lettings (as a Tenant)
Postcode: DY8
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We were a tenant of Lex Allan for 2 years. During that time I had no issues with them at all - they were very quick to do inspections (every 6 months) and generally quick to reply. Most of the problems in the flat were dealt with the landlord and Lex Allan were a go-between. Until we came to move out. Extremely unresponsive to telephone calls - I was continually told that they would leave a message for the appropriate person and they would get back to me - but this did not happen. No response whatsoever. The end of the tenancy was very poorly handled generally and when I emailed to complain - a sudden response! "Oh, really, were there telephone calls? Can you detail these please?". When I emailed to detail them - surprise surprise, no response, even after I forwarded my email a second time. They're extremely quick to do anything in their interest while you're still a tenant - but beware about the end of your tenancy.
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