Rotherhithe and Bermondsey, Rotherhithe, SE16
4.8/5, 1210 reviews
96% recommended
95% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
93% lettings fee satisfaction



Property Features

Visit our website - www.alexneil.com

“David was very helpful and had an excellent attitude throughout ......”

Share on :
Feb 19,2014
Minithumbup
By: 'Jono1389'
Feb 19,2014
2 people found
this helpful
David was very helpful and had an excellent attitude throughout all of our interactions. He is a very good communicator and made everything very clear in what is quite a confusing and laborious process for first-time tenants like us. Although I would be unlikely to recommend Alex Neil on account of their extortionate fees, I would certainly say that David is an asset to the company.
Was this helpful? Yes
By: David Hatch. Director
Feb 21, 2014
Dear Jono1389, David joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director.
By: David Hatch. Director
Feb 20, 2014
Dear Jono1389, David joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director.

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Opening Hours
Address

Alex Neil Estate Agents
146 Lower Road
Rotherhithe
Greater London
SE16 2UG
020 7237 6767

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £55,000 £4,750,000
Lettings 92% 93% £490 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
164 7 507 18 191 6 273 1 32 11
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties
Images & Videos

“I have been dealing with many agents however ......”

Share on :
Sep 27,2021
Minithumbup
Sara
Tommaso
By: 'Aman'
Sep 27,2021
1 people found
this helpful
I have been dealing with many agents however the service I have received by Sara and Tommaso was outstanding. They have been professional, friendly and made the whole process very easy. Thank you guys...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 27, 2021
View all comments (1)
Dear Aman. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“We had a fantastic experience with Tommaso...”

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Sep 27,2021
Minithumbup
Tommaso
By: 'Rebecca'
Sep 27,2021
1 people found
this helpful
We had a fantastic experience with Tommaso. He was so lovely to talk to about the property and made us feel comfortable exploring and considering the area to ensure it was a good fit for us. He was also a wonderful communicator during the process ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 27, 2021
View all comments (1)
Dear Rebecca. Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“I’m so glad we went through Kirstin, she was ......”

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Sep 22,2021
Minithumbup
Kirstin
By: 'Laura'
Sep 22,2021
1 people found
this helpful
I’m so glad we went through Kirstin, she was so friendly and made the whole process very easy, thanks again!...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 23, 2021
View all comments (1)
Dear Laura. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Highly recommend Kirstin - won’t be disappointed...”

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Sep 22,2021
Minithumbup
Kirstin
By: 'Margaret'
Sep 22,2021
1 people found
this helpful
Incredibly refreshing to have an agent who’s so thorough and customer focused. Kirstin made the whole process painless and smooth. Thanks again....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 23, 2021
View all comments (1)
Dear Margaret. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I’m so glad we went through Kirstin, she was ......”

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Sep 22,2021
Minithumbup
Kirstin
By: 'Laura'
Sep 22,2021
1 people found
this helpful
I’m so glad we went through Kirstin, she was so friendly and made the whole process very easy, thanks again!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 23, 2021
View all comments (1)
Dear Laura. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Highly recommend Kirstin, incredibly personab......”

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Sep 22,2021
Minithumbup
Kirstin
By: 'Sophie'
Sep 22,2021
1 people found
this helpful
Highly recommend Kirstin, incredibly personable but professional. Very smooth process from start to finish. Thanks again for all your help!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 23, 2021
View all comments (1)
Dear Sophie. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic experience with Alex Neil, Kirstin ......”

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Sep 22,2021
Minithumbup
Kirstin
By: 'Laura'
Sep 22,2021
1 people found
this helpful
Fantastic experience with Alex Neil, Kirstin was incredibly helpful and knowledgable. She was very efficient and provided a fantastic service - thank you!...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 23, 2021
View all comments (2)
Dear Laura. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil - Thank you Kirsten!...”

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Sep 17,2021
Minithumbup
Kirstin
By: 'Fearghal'
Sep 17,2021
2 people found
this helpful
An pleasant and easy experience finding a flat with the help of Kirsten. She was friendly, approachable and was extremely communicative to answer any of our questions and speed up the rental process....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2021
View all comments (1)
Dear Fearghal, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara has been great in helping us with our pr......”

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Sep 08,2021
Minithumbup
Sufaida
By: 'Marta'
Sep 08,2021
0 people found
this helpful
Sara has been great in helping us with our property search. Also a special thanks to Sufaida which helped us with the referencing....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 08, 2021
View all comments (1)
Dear Martha, Thank you for detailing the positive nature of your experience with our team. We were very pleased to read your comments and we look forward to dealing with you again. Kind regards, Alex Neil Estate Agents ...

“Alex Neil have managed my rental property for......”

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Aug 22,2021
Minithumbup
Rabeya
Sufaida
By: 'Sarah'
Aug 22,2021
1 people found
this helpful
Alex Neil have managed my rental property for many years. Rabeya, Sufaida and the team are responsive, straightforward and supportive. Thank you for your hard work...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2021
View all comments (1)
Dear Sarah, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Great service from start to finish I special......”

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Aug 19,2021
Minithumbup
Sara
Tommaso
By: 'Yin'
Aug 19,2021
1 people found
this helpful
Great service from start to finish I special thank to Sara and Tommaso which went above and beyond my expectations...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 19, 2021
View all comments (1)
Dear Yin, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Tomasso has been very helpful and always been......”

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Aug 16,2021
Minithumbup
Tommaso
By: 'Yolanda Fernandez'
Aug 16,2021
1 people found
this helpful
Tomasso has been very helpful and always been there at any time for any doubts I had. Thank you so much for your service and helping me find ehat i was looking for....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 17, 2021
View all comments (1)
Dear Yolanda, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Great service...”

Share on :
Aug 16,2021
Minithumbup
Tommaso
By: 'Jack'
Aug 16,2021
1 people found
this helpful
Alex Neil were super helpful throughout the initial property search. Tommaso was professional, knowledgable and proactive.Thank you for your help....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 17, 2021
View all comments (1)
Dear Jack, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Tomasso has been very helpful in our search f......”

Share on :
Jul 01,2021
Minithumbup
Tommaso
By: 'Amina'
Jul 01,2021
1 people found
this helpful
Tomasso has been very helpful in our search for the new flat. He was incredibly supportive and kind to us during the whole process. Thank you so much!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 01, 2021
View all comments (1)
Dear Amina, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Michelle and Alan helped get the sale my prop......”

Share on :
Jul 01,2021
Minithumbup
By: 'Duncan'
Jul 01,2021
1 people found
this helpful
Michelle and Alan helped get the sale my property across the line before the stamp duty and despite plenty of challenges. They kept us very well informed all along the way and were happy to help if I ever had questions. Thank you!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 02, 2021
View all comments (1)
Dear Duncan, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Tommaso has been brilliant with helping me fi......”

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Jun 29,2021
Minithumbup
Tommaso
By: 'Rina'
Jun 29,2021
1 people found
this helpful
Tommaso has been brilliant with helping me find the right the property, he understood exactly what my criteria and needs were. I wanted to see the property a few times before I put an offer in and Tommaso was very efficient and arranged these for ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 30, 2021
View all comments (2)
Dear Rina, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Tomasso has been such an incredible help for ......”

Share on :
Jun 29,2021
Minithumbup
Tommaso
By: 'karina'
Jun 29,2021
1 people found
this helpful
Tomasso has been such an incredible help for both myself and sharer to help find a great property. He has also been so joyous and friendly, making the business between us even more comfortable. Thank you very much!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 30, 2021
View all comments (1)
Dear Karina, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“A disgrace of a company. No one dares to pick......”

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Jun 27,2021
Minithumbdown
By: 'Roberta Quarantiello'
Jun 27,2021
0 people found
this helpful
A disgrace of a company. No one dares to pick up the phone and speak to any of us after so many emails we have sent. Moved into a flat 50 days ago and we had a problem after problem. Half of those are still not ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 29, 2021
View all comments (1)
Dear Roberta, Thank you for taking time out to detail your points of view, we sincerely apologise for any service issues within our control that fell beneath your expectations. We respectfully request that you provide more information to enable us to authenticate and address your comments. Please provide the subject property address along with your full contact details via email to headoffice@alexneil.com. Best regards, Alex Neil ...

“Amazingly Professional Service...”

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Jun 25,2021
Minithumbup
Matteo
By: 'Azar'
Jun 25,2021
1 people found
this helpful
Alex Neil Helped us sell our house in record time. The process from start to finish was super smooth. We had the house on the market with 2 days, and sold within 24 hours after going on the market. Matteo and Sara were super helpful and very ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 25, 2021
View all comments (1)
Dear Azar, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil Estate Agents sales staff (Sara Gar......”

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Jun 20,2021
Minithumbup
Sara
By: 'Buyer In A Hurry'
Jun 20,2021
1 people found
this helpful
Alex Neil Estate Agents sales staff (Sara Garzelli) provided a very responsive and professional service during the viewing and offer phase. Certainly sold it to me. During the conveyancing process their staff (Michelle Holford) went the extra mile to keep the process on track; moving ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 21, 2021
View all comments (1)
Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“The agents who showed us round the house migh......”

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Jun 15,2021
Minithumbup
By: 'Matteo'
Jun 15,2021
2 people found
this helpful
The agents who showed us round the house might not have known anything about the property, but the sales progression team were excellent and extremely helpful throughout the process....
read full review
Was this helpful? Yes
By: Alex Neil
Jun 15, 2021
View all comments (1)
Dear Matteo, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Tomasso and the team have been very helpful a......”

Share on :
May 31,2021
Minithumbup
Tommaso
By: 'Lisa'
May 31,2021
1 people found
this helpful
Tomasso and the team have been very helpful and supportive during the sale of our property and have kept us well informed throughout the process which is daunting when you have not sold a property before. Tomasso is always so cheerful, upbeat and fun to ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 01, 2021
View all comments (1)
Dear Lisa, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Sara was very professional and helpful with u......”

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May 28,2021
Minithumbup
Sara
By: 'Marwan el chami'
May 28,2021
1 people found
this helpful
Sara was very professional and helpful with us finding a great flat and assisting us throughout the process to finalise the flat ! I'll be getting in touch for my next move in the future !...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 28, 2021
View all comments (1)
Dear Marwan el chami, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Reliably excellent service and results! A ver......”

Share on :
May 28,2021
Minithumbup
Tommaso
By: 'Emmanouil'
May 28,2021
1 people found
this helpful
Reliably excellent service and results! A very positive experience selling our flats. I would not hesitate to recommend to anyone....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 28, 2021
View all comments (1)
Dear Emmanouil, We appreciate you taking the time to leave this positive feedback for your experience of dealing with our team. It is gratifying for us to hear from satisfied customers and we hope to be of service to you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara war truly helpful & welcoming, I don't ......”

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Apr 29,2021
Minithumbup
Sara
By: 'K Djani'
Apr 29,2021
1 people found
this helpful
Sara war truly helpful & welcoming, I don't know what to say , I think she's a great and she doing well . Thanks to Sara ....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 30, 2021
View all comments (1)
Dear K Djani, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo
(128)
Staff picture Lucia
(24)
Staff picture Sara
(293)
Staff picture Tommaso
(99)
Staff picture Rebecca
(70)
Staff picture Rabeya
Staff picture Vasana-Lee
Staff picture Kirstin
(6)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 1:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 1:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 1:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 11:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 1:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 1:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 4:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:15 AM 01/07/2020 by allAgents

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Alex Neil Estate Agents

Branch - Rotherhithe and Bermondsey, Rotherhithe, SE16