Andrews
Bristol, BS37
4.3/5, 6 reviews
83% recommended
100% sales valuation accuracy
100% sales fee satisfaction

“Whilst attempting to buy property through them, they did everything ......”

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Jan 28,2011
Minithumbdown
By: 'cartman2k'
Jan 28,2011
1 people found
this helpful
Whilst attempting to buy property through them, they did everything to actively *discourage* me from buying it. Simple questions took more than 24 hrs to get a response and two reasonable offers took 24 hrs and 7 days respectively to get a response! Even then I had to constantly chase them to get an update. Eventually I was informed that there was another interested party and the vendor would accept the best offer. When I asked what the vendor's deadline for offers was, the agent seemed confused by my question and said he'd get back to me, which, naturally, he never did. In hindsight, I now realise I was being 'played', although I'm not sure to what end, as in the end I got fed up and walked away so the vendor lost a potential purchaser. At best this was simple incompetence; at worst, sharp practise.
Was this helpful? Yes
By: Area Manager SW
Feb 14, 2011
At Andrews, we attach a high level of importance to customer feedback. Therefore, I was very disappointed to read the comments above and have now completed an internal review of events. In this instance, I found that we did let this customer down with the poor level of communication they received from us and completely understand how they would have felt as they did. Unfortunately, in this case the vendors situation is not straight forward and it wasn't a matter of people being played off against one another it was simply that we failed to keep the customer informed. The Branch Manager has since made contact with the customer, acknowledged that our communication should have been better, and offered to personally help with their property search. Happily, the buyers have now found an alternative purchase, which they are pursuing. The buyer thanked us for making contact.

We have also been able to identify why the communication broke down and have implemented change to resolve this issue in the future. Therefore, I would like to thank this customer for providing the feedback they have and wish them every success with their move.

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Opening Hours
Address

Andrews
84 Station Road
Yate,Bristol
South Gloucestershire
BS37 4PH
01454 322255

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £250,000 £250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 3 0 2 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales
Latest Properties

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“I couldn't be happier with the service I rece......”

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May 20,2020
Minithumbup
By: 'Janet'
May 20,2020
0 people found
this helpful
I couldn't be happier with the service I received from Charlotte at Andrew's yate, she kept me up to date with every move, house sold quickly and the service was just incredible I cant thank you enough, would definitely recommend Andrew's estate agents to all ...
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“best personnal service...”

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Mar 29,2018
Minithumbup
By: 'happy bunny'
Mar 29,2018
0 people found
this helpful
i purchased a property through andrews, linda townsley was the vendors dedicated estate agent. even though i was not paying andrews as i was not the vendor linda was fantastic. she kept me informed every week to let me know where each person was in ...
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Comment on agent fees
as stated i was not the vendor but the purchaser so i did not pay fees to andrews.
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“Andrews Yate were professional and informative in all aspects of ......”

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Jun 29,2011
Minithumbup
By: 'Claire Williams'
Jun 29,2011
0 people found
this helpful
Andrews Yate were professional and informative in all aspects of our sale. They sold our house the day we put it on the market. So if you want to sell your house today do not hesitate to contact them - thank u Jason and Steven ...
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“I purchased a property in Yate Bristol in January of ......”

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Jun 27,2011
Minithumbup
By: 'Pauline Mullens'
Jun 27,2011
0 people found
this helpful
I purchased a property in Yate Bristol in January of this year. I had one week only to view properties because we live overseas. Mike Bristowe from the Yate branch was extremely helpful during the viewing process, not rushing us at any point and not ...
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By: Pauline Mullens
Jun 28, 2011
View all comments (1)
The above review deserves five stars. I inadvertently omitted the star rating ...

“Whilst attempting to buy property through them, they did everything ......”

Share on :
Jan 28,2011
Minithumbdown
By: 'cartman2k'
Jan 28,2011
1 people found
this helpful
Whilst attempting to buy property through them, they did everything to actively *discourage* me from buying it. Simple questions took more than 24 hrs to get a response and two reasonable offers took 24 hrs and 7 days respectively to get a response! Even then I had to ...
read full review
Was this helpful? Yes
By: Area Manager SW
Feb 14, 2011
View all comments (1)
At Andrews, we attach a high level of importance to customer feedback. Therefore, I was very disappointed to read the comments above and have now completed an internal review of events. In this instance, I found that we did let this customer down with the poor level of communication they received from us and completely understand how they would have felt as they did. Unfortunately, in this case the vendors situation is not straight forward and it wasn't a matter of people being played off agains ...

“Friendly yet honest & direct I believed in Andrews although I ......”

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Oct 04,2010
Minithumbup
By: 'jb1'
Oct 04,2010
0 people found
this helpful
Friendly yet honest & direct I believed in Andrews although I didn't like what was being said. Nevertheless I trusted them and indeed sold my house & found another better & for less than I expected. The whole experience was a revelation. Nathan will definitely be selling my ...
read full review
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Awards won by Andrews, Bristol BS37 4PH


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