Whilst attempting to buy property through them, they did everything to actively *discourage* me from buying it. Simple questions took more than 24 hrs to get a response and two reasonable offers took 24 hrs and 7 days respectively to get a response! Even then I had to constantly chase them to get an update. Eventually I was informed that there was another interested party and the vendor would accept the best offer. When I asked what the vendor's deadline for offers was, the agent seemed confused by my question and said he'd get back to me, which, naturally, he never did. In hindsight, I now realise I was being 'played', although I'm not sure to what end, as in the end I got fed up and walked away so the vendor lost a potential purchaser. At best this was simple incompetence; at worst, sharp practise.