100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
This company is no longer in business.
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Jan 17,2014
Jan 17,2014
0
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this helpful
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Long story short, today is 17th Jan 2014, I have not moved in yet theoretically if they don't receive money in there system by close of today they are not handing over keys to me and I planned to move on day after tomorrow. I agreed and submitted all required document for letting on 3rd of January, then I started chasing them on status as i have to leave my flat on time. and finally they got back to me on 10th (friday) and on 13th (monday) they started background check and I had to follow up all my references to get it done quickly. on 15th finally they sent me lettings document which had incorrect payable amount as they forget about my holding deposit. On 16th they got me back with the corrected documents and was asked to pay amount asap and catch if the amount (deposit + advance) + standing order + signed lettings doc was not done by 10:30 am on Friday, i will not get keys. And Since they have no mechanism to accept debit card (it takes 4 working day to process) or cash, only option for electronic money transfer. Unfortunately because I was away from my town on 16th I didn't had access to my bank secure key. but I manage to transfer money using phone banking, buty problem still persisted as standing order proof was necessary, so finally i had to take half day off from work, run to local hsbc bank and set up a standing order and get print out for that. But still I am not sure whether I am getting keys. I am not sure why they were sleeping for first 10 days and after constantly chasing also result was I am suffering because of no reason what so ever. I guess they are not even capable of understanding tenents urgency and issues. I am looking to file a formal complaint against them for such poor quality of service and hassle. Stay away from this estate agents if you are looking to move urgently, you will go through lot of pain.
What agent could do to change your mind?
1) Being proactive 2) Understanding 3) Change useless process (i dont understand why would u need proof of standing order top hand over keys), if I am not willing to pay rent I can tell my bank to remove standing order anyways, i dont understand rationale behind it. 4) Take money in different mode, like i can jump into there office and possibly pay by card or give them cash etcAttached Filesnbsp;
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Latest Reviews
17th Jun 2018
reviewed by 'Charles'
17th Jan 2014
reviewed by 'Amit'
25th Nov 2013
reviewed by 'Cristina'
9th Jun 2011
reviewed by 'Joana'
Opening Hours
Address
Anscombe & Ringland
2 South Grove
Highgate Village,London
Greater London
N6 6BS
020 8340 2600
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £1,650 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 0 | 0 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jun 17,2018
Jun 17,2018
0
people found
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We went through a horrible and traumatic experience while being tenants of a property let and managed by Chancellors Highgate. Chancellors jeopardised our safety.
Last summer, on Saturday 8th July 2017, while we were away on holidays, a Chancellors contractor entered our property without our knowledge ...
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Jun 05,2014
Jun 05,2014
0
people found
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this helpful
I was dealing with Jerome Walker with regards to a letting for my flat.
Jerome was absolutely brilliant, hugely responsive, excellent turn around times, very diligent and thorough and operated with my best interests and the tenants' best interests at heart.
Jerome consistently went above ...
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“Very friendly and accommodating throughout. Amenable to multiple viewings, answered ......”
Feb 17,2014
Feb 17,2014
0
people found
this helpful
this helpful
Very friendly and accommodating throughout. Amenable to multiple viewings, answered questions and gave us confidence in the process. As first time buyers the guidance was much appreciated....
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Jan 17,2014
Jan 17,2014
0
people found
this helpful
this helpful
Long story short, today is 17th Jan 2014, I have not moved in yet theoretically if they don't receive money in there system by close of today they are not handing over keys to me and I planned to move on day after tomorrow. I agreed ...
read full review
read full review
What agent could do to change your mind?
1) Being proactive 2) Understanding 3) Change useless process (i dont understand why would u need proof of standing order top hand over keys), if I am not willing to pay rent I can tell my bank to remove standing order anyways, i dont understand rationale behind it. 4) Take money in different mode, like i can jump into there office and possibly pay by card or give them cash etcAttached Filesnbsp;
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Nov 25,2013
Nov 25,2013
1
people found
this helpful
this helpful
The property management team are absolutely useless. We called them several times as we had problems first with our tv and then with humidity. No one got back to us. Last week our boiler broke down. We have been without hot water or heating for 7 ...
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What agent could do to change your mind?
They should have treated our case with the right importance and solved the problem in an acceptable amount of time.Attached Filesnbsp;
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Jun 09,2011
Jun 09,2011
8
people found
this helpful
this helpful
I tried to buy a property through this estate agent and they treated me the most ruthless way. Angie is the most incompetent and unprofessional estate agent I have ever seen. I am still shocked by their attitude
I would like to warn all vendors ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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