“Dixons have been utterly incompetent when dealing with us. We ......”
1 Star Review
Feb 15,2014
By:
'Matthew'
Feb 15,2014
Branch: Birmingham, 141 High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 141 High Street
Lettings (Prospective customer)
Postcode: B29
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people found
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Dixons have been utterly incompetent when dealing with us. We arranged a viewing of a property to rent and the agent, Emma, didn't bother turning up. We called the office who were unable to contact to her, so she had clearly just gone home.
Despite this we were keen and decided to arrange another viewing. This time the agent was there but she had arranged for 3 groups to come at the same time. By the time we arrived one of the groups had already paid the holding fee meaning we couldn't see the house.
When we asked her why she didn't bother turning up she was rude and claimed it was our fault because we hadn't confirmed the appointment, despite being up since 6am and having received no phone call to confirm. She argued that we must have given the wrong number, however the office had had no issue contacting us so this was a lie. She was totally unapologetic and claimed that they were unwilling to waste time turning up to unconfirmed appointments. Apparently they are fine with us wasting our time by turning up to view a house that has already been signed though!
What agent could do to change your mind?
1. She would have actually turned up to our initially appointment.
2. She wouldn't have organised several groups to attend a viewing at the same time, leaving us to turn up to a house that was already signed.
3. She wouldn't have been so rude and tried to imply it was our fault that she didn't turn up when it was clearly just because she couldn't be bothered.
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